CONTACT US - EE BUSINESS

To join EE and get your hands on a superfast 4G or 5GEE plan, you'll need a smart new device, a new SIM, or both.

There are three ways to choose the best mobile phone, tablet, WiFi device, smart watch or SIM for you - on the phone, online, or in store.

Online

Choose your 4G or 5G device in the EE online shop. Browse by device or plan and get advice on your best options and deals to find a phone that’s fit for you.

By phone

Our agents are ready and waiting to take your call. If you have:

• Up to 100 employees call 0800 956 6100 to join EE
• Over 100 employees call 0800 079 0888 to join EE

We’re open 08:00 – 19:00 Monday to Friday, and 09:00 – 17:00 on Saturdays.

In-store

We know, sometimes you need to see a device upfront before making a decision. Visit an EE store where our experts are waiting to help you make the right choice. They’ll also help you set up your device and answer any questions you have.

Not sure where to go? Find your nearest store

Received a new SIM? You’ll need to activate it. Here’s what to do:

1. Put the SIM into your device
2. Activate it
3. Wait for a signal and the EE symbol to appear on your screen

Activation usually happens quickly but can take up to 24 hours.

Need to switch numbers?

• To switch and keep your existing mobile number – text PAC to 65075
• To switch and get a new mobile number – text STAC to 75075

For more help, please read our help article on swapping mobile numbers

If you’ve got a dual SIM phone — with a SIM card and an eSIM — you can have two numbers on the same phone.

Here’s how to get an eSIM:

• Order an eSIM online from My EE
• Order an eSIM from an EE Store
• Call us to order your eSIM
  • Up to to 100 employees – 0800 956 6100
  • Over 100 employees – 0800 079 0888

• From the UK call 07593 966 250
• From outside the UK, call +44 (0) 7953 966 250

Joining us from another network? You’ll need three things to keep your mobile number.

1. Porting Authorisation Code (PAC)
   You can get this from your current provider. A PAC lets you transfer your number from one network to another. When issued, a PAC is valid for 30 days.
   
2. An active EE SIM
   When you join us, we’ll send you a new EE SIM. We’ll then transfer your existing mobile number to your new SIM.
3. A temporary mobile number
   Your new EE SIM comes with its own number. We’ll replace this with your existing mobile number – so we’ll need to know both numbers.

Got all three? Great, you can now go to My EE and transfer your current mobile number. Do this before 17:30 on a working day, we’ll transfer your number on the next working day. If it’s after 17:30, at the weekend, or on a bank holiday it’ll take us an extra working day to transfer.

Yes, you can. You’ll need to check your upgrade eligibility to see if you can upgrade. You can get the latest device online, on the phone or in-store. Easy.

Online

• Text UP to 150 to check your plan
• We’ll send you an SMS with a link
• Use the link to go online and choose your upgrade plan

Phone

Just dial 150 from your EE device or call our agents on 0800 956 6134.

We’re open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.

In-store

We know, sometimes you need to see things upfront. Not sure where to go? Find your nearest store here

The My EE app lets you manage your mobile devices and other services from one convenient place. Anytime. Anywhere.

Find out more about the benefits of My EE

To find out, just text UP to 150 from your EE phone. Or log in to My EE to check your upgrade eligibility.

To upgrade early you’ll need to be over six months into your contract. If you’ve got a pay monthly SIM plan, then you can upgrade just four months into your contract. Fees may apply for early upgrades.

Find out more about upgrading

If you want to change your plan, just dial 150 from your EE device or call us on 0800 956 6134.

Want to swap your Business Select add-ons?

There are two easy ways to do this:

• Text SELECT to 150 and follow the simple steps
• Call 150 and we’ll swap your add-on for you

You can make one swap per month. Your new add-on will be ready to use when your next monthly bill starts.

Want to get your hands on a shiny new device, watch or tablet but not due an upgrade or at the end of your plan? Don’t worry, you still can though you’ll have to pay an early upgrade fee.

You’ll also need:

• An eligible EE pay monthly plan
• Be more than six months into your contract with more than 45 days until your plan ends

Early upgrade fees depend on how long you’ve got left to run on your plan — we can calculate this for you.

To find out more just dial 150 from your EE device, or call us on 0800 956 6134

There are three easy ways you can get hold of the latest device - online, by phone, or in-store.

Online

1. Text UP to 150 to check your plan
2. We’ll send you an SMS with a link.
3. Use the link to go online and choose your upgrade plan

Phone

Just dial 150 from your EE device or call our agents on 0800 956 6134

We’re open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.

In-store

We know, sometimes you need to see things upfront. Not sure where to go? Find your nearest store here

Log in to My EE to check your upgrade availability

• View our latest devices

Once you’ve joined EE you can register for My EE. With anywhere, anytime access to your account you’ll save time managing it online and get loads of free additional benefits. What’s not to like? 

Here are some of the things you can do:

• View your bill
• Unblock devices with PUK codes
• Manage your account settings
• Manage your data usage and add-ons
• Usage alerts
• Change your Content Lock settings
• Upgrades eligibility

To upgrade your plan, either dial 150 from your EE device or call us on 0800 956 6134.

Switching provider but want to keep your existing phone number? You’ll need a PAC code. Just text PAC to 65075 to begin the process.

Find out more about requesting a PAC code

Want to make a payment, or set up or update a Direct Debit? Just log in to My EE

Can’t set up a Direct Debit? Find out more about other ways to pay

Need to update your address? Easy, just log in to MyEE and go to account settings

Find out more about managing your account

Want to manage your bills online? You’ll need to have a My EE account. Got one already? Just log in to get started.

Register | Log in

Not sure about setting up a direct debit? It’s safe, hassle-free and saves you time and money by avoiding late payment charges. 

Find out more about Direct Debit payments

The easiest way to do this is by setting up a direct debit. It’s safe, hassle-free and saves you time and money by avoiding late payment charges.

You’ll need to have a My EE account before you can set up a Direct Debit.

Register | Log in

Can’t set up a Direct Debit? You can also make simple and secure payments online in My EE with Visa, Visa Debit, MasterCard, Amex and Maestro.

Log in to My EE to make a payment.

After you’ve made a payment, you’ll be prompted to register the card you’ve just used. You’ll see the payment in your Payment history after about 15 minutes. We’ll email you confirmation of your payment as well.

Find out more about paying your bill

Need some help setting up your SIM? Find out more about setting up your SIM

Can’t get your emails up and running?

• Get help setting up your email on iOS
• Get help setting up your email on Android

To set up your voicemail, press and hold 1 on your EE phone. Or dial 07953 222222 from another phone. This accesses your voicemail main menu where you’ll hear a list of instructions including setting up a PIN.

Find out more about setting up your voicemail

See all help articles on Getting started with EE Business

Need to use your EE Small Business phone or tablet on a different network? We can help. Here’s what you need to do:

1. Check we can unlock your device – you can read more about this below
2. Follow these simple steps to unlock your device online
3. If you have an iPhone or iPad there are a few extra things you need to do - our guide to unlocking Apple devices explains all

Find out more about unlocking your device

Need to activate your SIM? Here’s what you'll need to do:

1. Put the SIM into your device
2. Activate it
3. Wait for a signal and the EE symbol to appear on your screen

Activation usually happens quickly but can take up to 24 hours.

Joining us from another network? You’ll need three things to keep your mobile number.

1. Porting Authorisation Code (PAC)
   You can get this from your current provider. A PAC lets you transfer your number from one network to another. When issued, a PAC is valid for 30 days.
   
2. An active EE SIM
   When you join us, we’ll send you a new EE SIM. We’ll then transfer your existing mobile number to your new SIM.
3. A temporary mobile number
   Your new EE SIM comes with its own number. We’ll replace this with your existing mobile number – so we’ll need to know both numbers.

Got all three? Great, you can now go to My EE and transfer your current mobile number. Do this before 17:30 on a working day, we’ll transfer your number on the next working day. If it’s after 17:30, at the weekend, or on a bank holiday it’ll take us an extra working day to transfer.

Find out more about keeping your business mobile number

Making international calls? We’ve made it even easier for you with two options:

• Opt in for one of our international call extra plans
• Use Pay as you go – visit our Calling abroad page to see how much it costs

To get one of our international extra plans, just log in to My EE and select your preferred plan in add-ons.

Find out more about international calling

With a Travel Data Pass you can use your phone abroad just like you do at home. It covers our most popular destinations outside of Europe.

With it you get a massive 500MB of data a day for a fixed price:

• £4 in America and Canada
• £5 in nine of our other most popular countries

You can also get an allowance of 150MB for £5/day in 45 other destinations worldwide.

Just text TRAVEL to 150 to set it up. 

For roaming costs outside the EU, check out our roaming tool

Find out more about our travel data passes

EU roaming is free for our customers. Meaning you can use your minutes, texts and data in our Europe zone just like you do in the UK.

Going further afield? Check roaming costs for countries outside the EU

Need flexibility? Say hello to our flexible Business Select plans. Choose and swap any of the additional benefits, as and when you need them.

You can choose from three swappable add-ons:

• Double Data 
  50GB boosted to 100GB — for the same price
• Rest of World Roaming 
  1000 minutes, 1000 texts and 1GB of data to use in the USA, US Virgin Islands, Canada, Turkey, Australia, New Zealand, India, China, Israel and Singapore
• Calling Abroad
  1000 extra minutes of calls and 1000 extra texts to the EU from the UK every month

If you’ve lost your device – don’t panic! Contact us straight away.

Call 150 from an EE handset or 07953 966250 from any other phone (calls charged at local rates). If you’re abroad call +44 (0)7953 966250 (calls charged at international call rates).

It’s extremely important that you let us know your device is gone as soon as you know. If you don’t let us know within 24 hours of your device being lost or stolen, you’ll be liable for all call charges incurred.

Find out more about lost or stolen devices

Phishing scams are designed to get hold of your personal information. They’re usually emails, or other messages made to look and sound like they’ve come from a trusted company. 

Tips for staying safe

• Trust your instincts
  If something looks suspicious or you’re unsure about it, there’s probably a catch
• Look out for ‘https’ in the URL
  For any online payments, the URL should start with ‘https’ — this indicates its secure
• Don’t click on links in emails
  Type in the address or use a search engine to find the site you’re looking for
• Never enter your PIN online
  Look out for pop-ups asking you to confirm your card details or enter your PIN
• Update your security software
  Keep your security software and firewalls up to date

You can stop unwanted sales and marketing calls by registering with the Telephone Preference Service (TPS). This is a free, government-funded service, and the website also has useful info about unwanted text messages.

Please visit the TPS website for more information and to learn how to register.

Find out more about blocking unwanted calls

Computer viruses are programs designed to harm your phone, laptop or tablet, or steal your personal information. Frequently they’re spread by email, typically by sharing files, or by programs called worms or Trojans that are passed around the internet. They can make life very awkward so it's well worth taking some simple steps to try to avoid them.

You can avoid getting viruses by:

1. Installing a firewall 
   This is a piece of software that acts as a safety barrier between your device and the internet. It can protect your computer from viruses and attacks by people trying to access your personal stuff.
2. Installing an anti-virus program 
   Anti-virus software works hand-in-hand with your firewall. It checks anything that's been allowed through the firewall, to make sure it's safe and doesn't contain any viruses.

Find out more about computer viruses and how you can prevent them