Your phone can become blocked in a number of ways - one of them is if you enter the wrong SIM card PIN number three times in a row.

To unblock your SIM card, you will need to use something called a PUK (Personal Unblocking Key).

Remember that unblocking is different to unlocking. Read more information on unlocking your device.


How to get a PUK code

The quickest way to get a PUK code is online using My EE. We’ll show you this information whenever you need it.

Follow the steps below to get your PUK code:

  1. Log in or register for My EE.
  2. From the menu, select Manage device.
  3. Scroll down the page where you’ll see the option Unblock SIM (PUK code).
  4. Select Show PUK code >

Once you have your PUK code, enter this into your phone to unblock your SIM.

Please take care when you enter your PUK code - if you enter the wrong PUK code 10 times in a row, you will block your SIM card and we'll need to send you a new one.


More help with your PUK code

If you need more help with your PUK code, contact Customer Services on 150 or see more ways to get in touch >

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