COMPENSATION FOR DELAYS IN SWITCHING AND PORTING

If there’s a delay in your new EE Business service, you can claim for compensation.

We offer compensation if we’re at fault for:

• delays to the start of your service
• delays moving your existing phone number to your new service – known as ‘porting’.

As an EE customer, you can claim for compensation by calling our Customer Service team on 150.

Lines open 08:00-18:00. Calls are free from EE phones.

More ways to make a compensation claim:

From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250

Lines open 08:00-18:00. Calls to mobile numbers are charged at standard mobile rates.