Lost your phone or tablet or had it stolen? Don't panic.

Simply call 150 from an EE handset or 07953 966 250 from any other phone (at local rates).

If you’re abroad call +44 7953 966 250 (at international call rates).

How we can help

  • We can block your lost device so it will be unusable on our network. You can add a password in case you find it later.
  • We can send you another SIM card (charges will apply) or you can pop into one of our many locations to get one for free.

Call us straight away so you’re not billed for any use of your missing device.

Insurance and Protection

If you have Full Cover or Damage and your phone is lost, stolen or damaged call 07953 966250 from any phone and you can get a next day replacement (terms and conditions apply).

Important information

It’s really important that you report your device as lost or stolen as soon as you know it’s gone.

If you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you’ll only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. We will cover the cost of any charges incurred over £100.

If you’ve reported your device to us as lost or stolen within 24 hours, and you receive a bill with charges incurred over £100 during this period, call Customer Service and they’ll confirm whether you are eligible for the cap and arrange for the charges to be credited back.

If you don’t let us know within 24 hours of your device being lost or stolen, you’ll be liable to pay for all of any charges incurred.

If you have itemised billing set up on your account, you can search My EE for your most recently dialled numbers.

Further information if your business phone is lost or stolen

Need more help?

My EE app

Get 24/7 support through the My EE app

EE Community

Get support via the EE Community

Contact us

Find out how to contact EE Business