Lost your phone or tablet or had it stolen? Don't panic.

Simply call 150 from an EE handset or 07953 966 250 from any other phone (at local rates).

If you’re abroad call +44 7953 966 250 (at international call rates).

How we can help

  • We can block your lost device so it will be unusable on our network. You can add a password in case you find it later.
  • We can send you another SIM card (charges will apply) or you can pop into one of our many locations to get one for free.

Call us straight away so you’re not billed for any use of your missing device.

Insurance and Protection

If you have Full Cover or Damage and your phone is lost, stolen or damaged call 07953 966250 from any phone and you can get a next day replacement (terms and conditions apply).

If you have itemised billing set up on your account, you can search My EE for your most recently dialled numbers.

Further information if your business phone is lost or stolen

Need more help?

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  • Need help? Contact us

    Contact us and follow the easy steps to resolve your query