It’s really important that you report your device as lost or stolen as soon as you know it’s gone.
If you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you’ll only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. We will cover the cost of any charges incurred over £100.
If you’ve reported your device to us as lost or stolen within 24 hours, and you receive a bill with charges incurred over £100 during this period, call Customer Service and they’ll confirm whether you are eligible for the cap and arrange for the charges to be credited back.
If you don’t let us know within 24 hours of your device being lost or stolen, you’ll be liable to pay for all of any charges incurred.
If you have itemised billing set up on your account, you can search My EE for your most recently dialled numbers.