CONTACT EE BUSINESS
BUSINESS CUSTOMERS
UP TO 100 EMPLOYEES - 0800 956 6100
100+ EMPLOYEES - Call 158 from your EE phone
Calls are free from your landline and mobile.
Opening hours
EE sales
9am – 7pm (Monday – Friday)
9am –5pm (Saturday )
Up to 100 employees - 0800 956 6100
100+ employees - 0800 079 0888
EE upgrades
Book an appointment with your local business consultant
9am – 6pm (Monday – Friday)
Customer service
8am - 8pm (Monday to Sunday)
EE customers can dial 150 or
From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250
Lost or stolen
8am - 8pm (Monday to Sunday)
From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250
Live chat is available
24 hours a day, seven days a week
Other ways to contact us
Write to us
If you have a question about EE or are not happy with any part of your service from us, we'd like to know.
Please tell us your name, address, EE account number and/or EE mobile number if you’re writing to us about your mobile phone. Or if you are writing about your home broadband include your EE home phone number. Please also include a phone number we can call you on during the day.
If you're a mobile phone customer we'll send you a text message when we receive your letter to let you know it arrived safely. If you're a broadband customer we'll write back to you.
EE Mobile & Broadband
EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
If you're an EE broadband customer, you can use our email form
to get in touch with us too.
Please select to make a complaint or view our Complaints Code of Practice
Visit us
Drop into an EE store
We have over 550 EE stores full of experts who can help all our EE, Orange and T-Mobile customers.
Find your nearest store
Making a Complaint
Next Generation Text Relay
The Next Generation Text Service has now replaced the original Text Relay Service. If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App can really help.
To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:
EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150
T-Mobile all customers - 07953 966 150
A full list of destinations and pricing can be found here.
Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls). Calls to this number will be automatically credited on your next bill.
