UP TO 100 EMPLOYEES - 0800 956 6100

100+ EMPLOYEES - Call 158 from your EE phone

Calls are free from your landline and mobile.

Opening hours

EE sales

9am – 7pm (Monday – Friday)
9am –5pm (Saturday )

Up to 100 employees - 0800 956 6100

100+ employees - 0800 079 0888

Request a call back

EE upgrades

8am – 7pm (Monday – Friday)
9am –5pm (Saturday )

EE customers can dial 150


Request a call back

Book an appointment with your local business consultant

9am – 6pm (Monday – Friday)

Request a call back

Customer service

8am - 8pm (Monday to Sunday)

EE customers can dial 150 or

From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250

Lost or stolen

8am - 8pm (Monday to Sunday)

From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250

Live chat is available
24 hours a day, seven days a week

Other ways to contact us

Write to us

If you have a question about EE or are not happy with any part of your service from us, we'd like to know.

Please tell us your name, address, EE account number and/or EE mobile number if you’re writing to us about your mobile phone. Or if you are writing about your home broadband include your EE home phone number. Please also include a phone number we can call you on during the day.

If you're a mobile phone customer we'll send you a text message when we receive your letter to let you know it arrived safely. If you're a broadband customer we'll write back to you.

EE Mobile & Broadband

EE Customer Services
6 Camberwell Way
Tyne and Wear
United Kingdom

If you're an EE broadband customer, you can use our email form
to get in touch with us too.

Please select to make a complaint or view our Complaints Code of Practice

Visit us

Drop into an EE store

We have over 550 EE stores full of experts who can help all our EE, Orange and T-Mobile customers.

Find your nearest store

Making a Complaint

Next Generation Text Relay

The Next Generation Text Service has now replaced the original Text Relay Service.  If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App  can really help.

To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:

EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150  
T-Mobile all customers - 07953 966 150

A full list of destinations and pricing can be found here.

Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls).  Calls to this number will be automatically credited on your next bill.

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