The Next Generation Text Service has now replaced the original Text Relay Service. If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App can really help.
To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:
EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150
T-Mobile all customers - 07953 966 150
A full list of destinations and pricing can be found here.
Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls). Calls to this number will be automatically credited on your next bill.