You’ll always be shown itemised usage of calls and texts you’ve made outside your plan on your online and paper bill.
If you choose to pay for in-plan itemisation, you’ll be given a breakdown of all usage made each billing month. (The calls and texts included in your plan). For more information on itemised billing* just call 150 from your EE phone.
Your current usage shows details of your remaining data allowance, which is the data that is included in your plan.
You can keep track at any time in My EE by selecting current usage from the menu.
What you’ll be shown
your current data usage is shown as an aqua bar. This will go down each time you use more data
we’ll also tell you how much you have left - for example, you have 2GB left of your 8GB allowance
underneath your data bar you’ll see the option See details. If you choose this, we’ll show you a breakdown of your data passes
the colour of the bar will change to red when you have less than 20% of your allowance remaining. We’ll also send you a text to let you know.
Going over your data allowance
Don’t worry. When you have less than 20% of your data remaining, we’ll send you a text to let you know this - then again when it’s run out.
You can then choose to buy more data or wait until your allowance refreshes again. There are no hidden charges.
Use our free text service
If you can’t access My EE, you can text the following to 150 from your EE phone for free:
Your active add-ons allowance can be seen in My EE by selecting current usage from the menu. Active add-ons can include extra minutes, texts or data which may be included in your plan or may have been bought.
What you'll be shown
You’ll be shown details of your add-ons and your remaining allowance. This will be given to you as a number - for example, for picture messages it will say you have 7 messages left to send.
If you have an unlimited amount of texts or minutes included in your plan, you’ll also be shown details of these here.
To buy an add-on, you can do either of the following:
* Your monthly bill will also include your monthly charge for services, plus additional charges for all other usage, insurance, add-ons, any one-off charges and VAT. Some charges may take longer to appear on your account or may show on a later bill.