eSIM for your business

An eSIM is a SIM that's built into your phone. Instead of putting a SIM card in, you download it.

It does the same job as a SIM card and connects your device to the EE network.
 

Which devices work with eSIM?

Most newer smartphones from Apple, Google and Samsung work with eSIM.

Check if your device works with eSIM 
 

How to get an eSIM

If you've ordered a new eSIM phone from us, we'll send you an eSIM with a QR code to scan with your new device.

If you already have an eSIM phone and you're upgrading, you'll need a new or replacement eSIM. Here's how to get one.
 

SME customers

• Buy one from the EE Business webstore.
• Use the EE app or log in to My EE.
• Go to your nearest EE store.
• Call 150 from your EE phone, or 0800 956 6000 from any other phone.
   

Corporate customers

Contact your Mobile Manager administrator.
 

Ways to get and use an eSIM

There are several ways to get and use an eSIM as a business customer:

• Order online: order new and replacement eSIMs in My EE.
• Seamless download: your eSIM connects as soon as you turn on your new phone.
• Smartwatch: add an eSIM to your Apple or Android watch, so you can stay connected without your phone.
• Convert to eSIM: change your SIM card to an eSIM in your phone's settings.
• Transfer your eSIM: move your eSIM to a new phone, including between Apple and Android.

If you're setting up an eSIM from a QR code, scan it with your phone. The code contains everything needed to add the eSIM. The steps are slightly different for each phone, so choose yours from the tabs above.

Questions about eSIM

Can I move my existing line from a SIM card to an eSIM?

Yes. You can convert it in your phone's settings (see the steps for your phone above), or order a replacement eSIM in the EE app or by logging in to My EE.
 

What if my eSIM is lost, stolen or deleted?

You'll need a replacement eSIM. Order one in the EE app or My EE, then follow the set-up steps for your phone.

If your account is managed by an administrator, contact them or call 150.

How to set up an eSIM on your iPhone

Make sure your iPhone has the latest version of iOS and is connected to Wi-Fi. Then scan the QR code with your camera and follow the instructions on screen.

If that doesn't work, add it in your settings:

1. Go to Settings > Mobile Service.
2. Select Add eSIM.
3. Scan the QR code with your camera.
4. When your iPhone recognises the code, select Activate.

You can then give each line a name and choose which one to use for data, calls and messages. You can change this later in Settings > Mobile Service.
 

If you've ordered a SIM only plan

You can download your eSIM in the EE app. Follow the instructions in your confirmation email.
 

If you can't scan the QR code 

You can enter the details yourself:

1. Go to Settings > Mobile Service > Add eSIM. 
2. Select Enter Details Manually. 
3. In SM-DP+ Address, enter: 1$esimdownload.prod.ondemandconnectivity.com$ 
4. In Activation Code, enter the code from your eSIM pack. You'll find it below the set-up instructions. 
5. Leave Confirmation Code blank.
    

How to convert your SIM card to an eSIM 

You'll need iOS 17.4 or later and your current SIM card in your iPhone. 

1. Go to Settings > Mobile Service. 
2. If you have more than one number, select the one you want to convert under SIMs.
3. Select Convert to eSIM.
4. Follow the instructions on screen. 

It can take a few minutes. You'll get a notification when your EE eSIM is ready to use.
 

Using two lines on your iPhone

When you first set up, all your contacts use your default line for calls. To change the line for a contact, open the contact and choose a different line.

When you dial a number on the keypad, you can choose which line to use on screen. 

For incoming calls, a letter shows which line is ringing. It's the first letter of the name you gave the line. For example, if your lines are called Personal and Business, you'll see P or B.

You can use iMessage and FaceTime on both lines. Go to Settings > Messages > Send & Receive.

If you're on a call on one line and your data comes from the other, your data won't work unless you turn on mobile data switching. Go to Settings > Mobile Service and turn on Allow Mobile Data Switching.

How to set up an eSIM on your Samsung 

Connect to Wi-Fi, then scan the QR code with your camera and follow the instructions on screen.

If that doesn't work, add it in your settings:

1. Go to Settings > Connections > SIM manager. 
2. Select Add eSIM. 
3. Select Scan carrier QR code. 
4. Scan the QR code on your eSIM pack. 
5. Select Register, then OK. 

If this is your second SIM, you can give each line a name and icon and choose which one to use for data and calls.
 

If you've ordered a SIM only plan

You can download your eSIM in the EE app. Follow the instructions in your confirmation email.
 

If you can't scan the QR code

You can enter the details yourself instead. When the camera opens to scan the QR code, select Enter Activation Code.

Enter your activation code in this format, with no spaces:

LPA:1$esimdownload.prod.ondemandconnectivity.com$ followed by the 32-character code on your eSIM pack.

For example, if the code on your pack is ABCDEF1234567890ABCDEF1234567890, enter:

LPA:1$esimdownload.prod.ondemandconnectivity.com$ABCDEF1234567890ABCDEF1234567890
 

How to convert your SIM card to an eSIM 

You'll need the latest software update and your current SIM card in your phone.

1. Go to Settings > Connections > SIM manager. 
2. Select the SIM card you want to convert. 
3. Select Convert to eSIM. 
4. When the pop-up appears, select Convert eSIM. 

It can take a few minutes. You'll get a notification when your eSIM is ready to use. 
 

Using two SIMs on your Samsung

You can use two SIM cards, a SIM card and an eSIM, or a microSD card and a SIM or eSIM (not on Galaxy Z Flip).

Each SIM has its own number. You can choose which one your phone uses for calls, messages, data and apps.

If your phone is unlocked, you can also use SIMs from different networks. For example, a local SIM when you're abroad.

With Dual Messenger, you can have two copies of a messaging app like WhatsApp, one for each number. Go to Settings > Advanced features > Dual Messenger.

How to set up an eSIM on your Android phone

Connect to Wi-Fi before you start. 

1. Go to Settings > Network & internet > SIMs. 
2. Select Add SIM. 
3. Select Set up an eSIM instead. 
4. Scan the QR code on your eSIM pack with your camera. 

Your eSIM will start downloading once your phone recognises the code.
 

If you've ordered a SIM only plan

You can download your eSIM in the EE app. Follow the instructions in your confirmation email.
 

If you can't scan the QR code

You can enter the details yourself instead. After you select Set up an eSIM instead, select Need help, then Enter it manually.

Enter your activation code in this format, with no spaces:

LPA:1$esimdownload.prod.ondemandconnectivity.com$ followed by the 32-character code on your eSIM pack.

For example, if the code on your pack is ABCDEF1234567890ABCDEF1234567890, enter:

LPA:1$esimdownload.prod.ondemandconnectivity.com$ABCDEF1234567890ABCDEF1234567890
 

How to switch between SIMs on your Android phone

1. Go to Settings > Mobile network > Operator. 
2. Select the SIM you want to use.
    

How to convert your SIM card to an eSIM 

You'll need the latest software update and your current SIM card in your phone.

1. Go to Settings > Network & internet > SIMs & Mobile network. 
2. Select the SIM card you want to convert. 
3. Select Convert to eSIM. 
4. When the pop-up appears, select Convert eSIM.

It can take a few minutes. You'll get a notification when your EE eSIM is ready to use.