Terms and Conditions

Terms of website use

EE Business terms of website use (.pdf 108KB) >

Ofcom General Condition

Ofcom General Condition C1.2 Additional Information (.pdf 379 KB) >

This document contains additional information relating to the Services provided by EE to business customers (a business who has greater than 50 employees) or who have signed an “EE Business Agreement” with EE Limited from 30 October 2012. Such additional information will be incorporated into your agreement where you have made a request for this information in accordance with Ofcom General Condition C1.2. If you are an EE small business customer (a business who has less than 50 employees) or have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 30 October 2012 onwards then Additional Information in accordance with Ofcom General Condition C1.2 will be incorporated into your EE Pay Monthly Terms for Small Business.

These terms and conditions apply to EE small business customers who have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 1 September 2020 onwards, or before 1 September 2020 if their contract ended before 1 April 2022. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Small Business price guides

EE price guide for Small Business (.pdf 1.1 MB) >

This Price Guide applies to all EE small business customers who: (a) have less than 50 employees at time of contract; and/or (b) have contracted with EE Limited using the EE Pay Monthly Terms for Small Business or the Business Broadband and Landline Terms and Conditions for Small Business. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Non-Standard Price Guide for EE Small Business (.pdf 604 KB) >

Contains details of 09 premium rate numbers and other non-standard charges. Applies to all EE small business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Insurance product

Under these terms and conditions the Insurer provides insurance for customer devices and EE provides the warranty.

Insurance Product Information Document for Full Cover with AppleCare Services - from 22nd July 2021 (.pdf 346 KB) >

Insurance Product Information Document for Damage Cover with AppleCare Services - from 22nd July 2021 (.pdf 354 KB) >

Insurance Product Information Document for Full Cover – from 23 March 2021 (.pdf 343 KB) >

Insurance Product Information Document for Damage Cover – from 23 March 2021 (.pdf 351 KB) >

AppleCare services

Welcome to Full Cover and Damage Cover with AppleCare Services - from 22nd July 2021 (.pdf 161 KB) >

Full Cover and Damage Cover with AppleCare Services benefits - from 22nd July 2021 (.pdf 87 KB) >

Full Cover and Damage Cover T&Cs – from 23 March 2021 (.pdf 165 KB) >

Summary of changes to Full Cover and Damage Cover T&Cs purchased prior to 3 March 2020 (.pdf 77 KB) >

Extra Benefits T&Cs – from 30 March 2020 (.pdf 52 KB) >

Please note: This section does not apply to BT business customers who have taken EE mobile on a BT contract.

General terms

General Terms and Conditions for Business Customers v9.2 (.pdf 486KB) >

These terms and conditions apply to new EE business customers who have signed an “EE Business Agreement” with EE Limited from 8 January 2021 onward. They may also apply to business customers who have agreed to terms with an authorised third party agent of EE. They do not apply to BT business customers who have taken EE mobile on a BT contract. Business customers who signed an EE Business Agreement before 17th November 2020 or a “Business Agreement” with Orange after 3 October 2011 will find their network terms in the Legacy Terms tab of this web page.

Large Business price guide

EE Price Guide for Large Business (.pdf 3.5 MB) >

This Price Guide applies to all EE business customers who: (a) have more than 50 employees at time of contract; and/or (b) have contracted with, or had the benefit of their contract assigned to, EE Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement. This Price Guide also applies to all BT business customers who have taken EE mobile on a BT contract. The EE Price Guide for Large Business was previously named the "Orange Business Price Guide".

Any changes to the Price Guide take effect from the date of publication. Details of Service Plans and Service Plan Add-Ons which are no longer available to new customers can be found in the relevant Legacy Price Guide found in the Legacy Terms tab of this web page.

Solution terms

Our Solution Terms apply to EE business customers who have ordered a Solution from EE Limited under an EE Business Agreement.

These terms do not apply to T-Mobile customers or BT Business customers who have taken EE mobile on a BT contract.

Solution Terms for Complete Mobility (.pdf 114 KB) >

Solution Terms for Customised Apps (.pdf 129 KB) >

4GEE Public WiFi in a box from EE solution terms (.pdf 261 KB) >

Solution Terms for Additional Network Equipment – effective from 16 June 2015 (.pdf 257 KB) >

Solution Terms for 4G/5G Rapid Site – effective from 22 June 2021 (.pdf 419 KB) >

Solution Terms for Connected Vehicle (.pdf 231 KB) >

Solution Terms for Managed MDM (.pdf 192 KB) >

Solution Terms for Samsung Knox for Enterprise (.pdf 288 KB) >

Solution Terms for 4G Office Signal Assist (.pdf 232KB) >

Call Safe from EE (formerly known as Call Safe from Orange) – effective from 14 May 2013 (.pdf 82.1 KB) >

Data VPN (formerly known as Data VPN from Orange) – effective from 26 June 2019 (.pdf 416 KB) >

EE Freedom – effective from 14 May 2013 (.pdf 232 KB) >

Field Link – effective from 15 November 2013 (.pdf 216 KB) >

On-site Support (Employees Transferring) - effective 4 January 2016 (.pdf 255 KB) >

On-site Support (No Employees Transferring) - effective 4 January 2016 (.pdf 188 KB ) >

Public WiFi from EE – effective from 7 December 2016 (.pdf 301 KB ) >

Secure Mobility (formerly known as Secure Mobility from Orange) – effective from 14 May 2013 (.pdf 153 KB ) >

Service Relationship Management - effective 11 September 2017 (.pdf 255KB ) >

Signal Booster (.pdf 110 KB ) >

Smartnumbers (formerly known as Orange smartnumbers®) – effective from 14 May 2013 (.pdf 163 KB ) >

Total Resource (Employees Transferring) (formerly known as Total Resource from Orange) – effective from 4 January 2016 (.pdf 148 KB) >

Total Resource (No Employees Transferring) (formerly known as Total Resource from Orange) – effective from 4 January 2016 (.pdf 328 KB) >

2G Signal Box – effective from 7 May 2013 (.pdf 7.5 KB) >

Enterprise Messaging - effective from 4 June 2014 (.pdf 199 KB) >

Lone Worker from EE (Guardian 24) (formerly known as Lone Worker from Orange powered by Guardian 24) – effective from 14 May 2013 (.pdf 76.4 KB) >

Lone Worker from EE (Peoplesafe) (formerly known as Lone Worker from Orange powered by Peoplesafe) – effective from 14 May 2013 (.pdf 78.8 KB) >

Lone Worker from EE SIM Only Service Plan (formerly known as Lone Worker from Orange SIM Only Service Plan)- effective from 14 May 2013 (.pdf 60.3 KB) >

Managed BlackBerry® Server Support from EE (Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013 (.pdf 94.2 KB) >

Managed BlackBerry® Server Support from EE (No Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013 (.pdf 89.9 KB) >

Mobile Device Management Solution Terms – effective from 17 November 2020 (.pdf 135 KBB ) >

Mobile Secure Data Management (Wandera) (.pdf 192 KB) >

Mobile Voice Recording (.pdf 304KB) >

Mobile Voice VPN (formerly known as Orange Wirefree Extension) – effective from 1 July 2019 (.pdf 156 KB) >

Solution Terms for Secure Unified Endpoint Management (UEM) from Ivanti - Effective from 30 May 2022 (.pdf 140 KB) >

Support

The Solution Description for Business Class Service for Large Business Customers and the Solution Terms Service Add-Ons, Tailored End to End and Tailored Set Up can be found in this Support section below.

Please see the EE Price Guide for Large Business for the eligibility criteria for the Service and Solutions below.

Business Class Service for Large Business Customers (Solution Description) (.pdf 329 KB) >

The predecessor Solution ‘Standard Support Service for Large Business Customers’ shall continue to apply to Customers whose agreements with EE pre-date 14 July 2014.

Solution Terms for Service Add-Ons Solution - effective from 29 January 2014 (.pdf 168 KB) >

Solution Service Plan Terms for Tailored End to End Solution (.pdf 164 KB) >

Solution Service Plan Terms for Tailored Set Up Solution (.pdf 157 KB) >

The Solution ‘Tailored Service including Tailored Service Add-Ons’ was withdrawn from sale to new customers on 14 July 2014.

Large Business insurance

Full Cover Insurance Product Information Document (.pdf 394 KB) >

Damage Cover Insurance Product Information Document (.pdf 363 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 23 March 2021 for new purchases of cover and existing customers (.pdf 353 KB) >

BT terms for Large Business

These are the standard terms, conditions and pricing that may apply to BT business customers who have taken EE mobile, as indicated in your contract with BT.

General Terms, the EE Mobile Schedule to the General Terms and Solution Terms >

General Terms

Trial General Terms (.pdf 387 KB) >

5G Rapid Site Trial Service Schedule

5G Rapid Site Trial Service Schedule to the Trial General Terms (.pdf 294 KB) >

Small Business legacy network terms

EE Pay Monthly Terms for Small Business V04A – for EE Mobile customers with contracts that started before 1 Sept 2020 and end after April 2020 (.pdf 295 KB) >

Large Business legacy network terms

General Terms and Conditions for Business Customers v9.0 (.pdf 460KB) >

General Terms and Conditions for Business Customers v8.0 (.pdf 529KB) >

General Terms and Conditions for Business Customers v7.1 (.pdf 505KB) >

General Terms and Conditions for Business Customers v7.0 - effective 25 June 2019 (.pdf 507 KB) >

General Terms and Conditions for Business Customers v6.0 - effective 25 May 2018 (.pdf 357 KB ) >

General Terms and Conditions for Business Customers v5 – effective 15 June 2017 (.pdf 357 KB) >

General Terms and Conditions for Business Customers v4.1 – effective from 12 November 2015 (.pdf 357 KB) >

General Terms and Conditions for Business Customers v4.0 – effective from 9 April 2015 (.pdf 340 KB) >

General Terms and Conditions for Business Customers v3.0 – effective from 14 October 2013 (.pdf 348 KB) >

General Terms and Conditions for Business Customers V2.2 - effective from 11 September 2013 (.pdf 299 KB) >

General Terms and Conditions for Business Customers V2.1 - effective from 22 August 2013 (.pdf 343 KB) >

General Terms and Conditions for Business Customers V2.0 - effective from 30 October 2012 (.pdf 288 KB) >

General Terms and Conditions for Business Customers V1.0 - effective from 3 October 2011 (.pdf 348 KB) >

Large Business legacy solution terms

Solution Terms for Machine to Machine from EE (.pdf 279 KB) >

Solution Terms for Wi-Fi Marketing from EE In Partnership with WiForia (.pdf 182 KB) >

Our Update Terms Guides only apply to business customers who have contracted with, or had the benefit of their contract assigned to, EE Limited for a Solution using one of the following types of contract: Business Agreement (BA), Orange Business Services Master Agreement (OBSMA), Orange Business Services Customer Agreement (OBSCA) or Orange Business Agreement (OBA).

This section does not apply to BT business customers who have taken EE mobile or T-Mobile customers.

Large Business Solution Update Terms

Solution Update Terms Guide (OBSMA, OBSCA, OBA) (.pdf 730 KB) >

This Terms Guide applies to business customers who have contracted on an Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement.

Solution Update Terms Guide (BA V1.0) (.pdf 379 KB) >

This Terms Guide applies to business customers who have contracted on a Business Agreement.

EE legacy price guides

Legacy Price Guide for Business (.pdf 2.1 MB) >

This Legacy Price Guide is a reference guide for all EE business customers and Orange small business customers, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

EE Legacy Price Guide for Large Business (.pdf 3.2 MB) >

This Legacy Price Guide for Large Business is a reference guide for all EE business customers who had more than 50 employees at time of contract and/or (b) have contracted with, or had the benefit of their contract assigned to, EE Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers.

EE Small Business 3G Legacy price guide (ex T-Mobile) (.pdf 836 KB) >