BUSINESS TERMS

These are the standard terms, conditions and pricing for business customers on EE plans. We’ve separated the terms into sections so it’s easy to see which apply to you.

Terms for all business customers

Privacy & GDPR

Privacy Policy  - This Privacy Policy also applies to all BT business customers who have taken EE mobile on a BT contract.

GDPR Clause v2 (.pdf 116 KB) 

These data protection terms and conditions apply to existing (pre-25th May 2018) EE business customers who are on standard terms, or who have otherwise been notified that they apply to their agreement. They do not apply to EE small business customers on an EE “business service/upgrade agreement”. New customers (post-25th May 2018) should have GDPR terms contained within their terms and conditions. 

GDPR Processing Annex (.pdf 214 KB) 

This GDPR Processing Annex applies to any customers whose terms and conditions reference the GDPR Processing Annex.  It sets out the details regarding how your Personal Data is Processed when EE provides services to you.

GDPR Frequently Asked Questions (.pdf 44KB)  

GDPR EU-US Privacy Shield FAQs (.pdf 78KB)

These documents answer some common queries you may have about GDPR and why we’re making changes to our agreements. 

If we make any changes to the Sub-Processors we use we will publish them on this page so please check back regularly.

Other terms

These additional terms and conditions may apply to business customers as identified in their agreement with EE Limited or BT (where indicated).

Ofcom General Condition C1.2 Additional Information (.pdf 379 KB) >

This document contains additional information relating to the Services provided by EE to business customers (a business who has greater than 50 employees) or who have signed an “EE Business Agreement” with EE Limited from 30 October 2012. Such additional information will be incorporated into your agreement where you have made a request for this information in accordance with Ofcom General Condition C1.2.  If you are an EE small business customer (a business who has less than 50 employees) or have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 30 October 2012 onwards then Additional Information in accordance with Ofcom General Condition C1.2 will be incorporated into your EE Pay Monthly Terms for Small Business.

Mobile Manager Terms and Conditions (previously Online Billing Manager) (.pdf 256KB) >

Small Business - Traffic Management - Key Facts Indicator - Broadband (.pdf 294KB) >

Small Business - Traffic Management - Key Facts Indicator - Mobile (.pdf 294KB) >

Large Business - Traffic Management - Key Facts Indicator (.pdf 294KB) >

Mobility Manager Portal Terms of Use - effective from 18 August 2017 (.pdf 177 KB)>

These terms also apply to all BT Business customers who have taken EE mobile on a BT contract and use the Mobility Manager Portal.

Google Zero Touch Enrolment Programme (.pdf 147KB)>

Samsung Enterprise Editions (.pdf 412KB)>

Samsung Knox Enrolment Programme (.pdf 148KB)>

Terms for particular business customers

Small Business terms

Navigate to:

Pay Monthly terms for Small Business customers

Small Business price guides

Small Business insurance

 

Pay Monthly terms for Small Business customers

EE Pay Monthly Terms for Small Business v06 – effective from 20th January 2021  (.pdf 282KB) > 

These terms and conditions apply to new EE and upgrading small business customers who have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 20th January 2021 onwards.  These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Small Business price guides

EE price guide for Small Business (.pdf 1.2 MB) >

This Price Guide applies to all EE small business customers who: (a) have less than 50 employees at time of contract; and/or (b) have contracted with EE Limited using the EE Pay Monthly Terms for Small Business or the Business Broadband and Landline Terms and Conditions for Small Business. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Non-Standard Price Guide for EE Small Business (.pdf 563 KB) >

Contains details of 09 premium rate numbers and other non-standard charges. Applies to all EE small business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Small Business insurance

Under these terms and conditions the Insurer provides insurance for customer devices and EE provides the warranty.

Insurance Product Information Document for Full Cover with AppleCare Services - from 22nd July 2021 (.pdf 346 KB) >

Insurance Product Information Document for Damage Cover with AppleCare Services - from 22nd July 2021 (.pdf 354 KB) >

Welcome to Full Cover and Damage Cover with AppleCare Services - from 22nd July 2021 (.pdf 161 KB) >

Full Cover and Damage Cover with AppleCare Services benefits - from 22nd July 2021 (.pdf 87 KB) >

Insurance Product Information Document for Full Cover – from 23 March 2021 (.pdf 343 KB) >

Insurance Product Information Document for Damage Cover – from 23 March 2021 (.pdf 351 KB) >

Full Cover and Damage Cover T&Cs – from 23 March 2021 (.pdf 165 KB) >

Summary of changes to Full Cover and Damage Cover T&Cs purchased prior to 3 March 2020 (.pdf 77 KB) >

Extra Benefits T&Cs – from 30 March 2020 (.pdf 52 KB) >

Please note: This section does not apply to BT business customers who have taken EE mobile on a BT contract.

Large Business terms

Navigate to:

General terms and conditions for Large Business customers

Large Business price guide

Solution terms

Support

Large Business insurance

BT terms for Large Business

General terms and conditions for Large Business customers

General Terms and Conditions for Business Customers v9.1 (.pdf 464KB) >

These terms and conditions apply to new EE business customers who have signed an “EE Business Agreement” with EE Limited from 8 January 2021 onward. They may also apply to business customers who have agreed to terms with an authorised third party agent of EE. They do not apply to BT business customers who have taken EE mobile on a BT contract. Business customers who signed an EE Business Agreement before 17th November 2020 or a “Business Agreement” with Orange after 3 October 2011 will find their network terms in the Legacy Terms tab of this web page.

Large Business price guide

 
This Price Guide applies to all EE business customers who: (a) have more than 50 employees at time of contract; and/or (b) have contracted with, or had the benefit of their contract assigned to, EE Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement. This Price Guide also applies to all BT business customers who have taken EE mobile on a BT contract. The EE Price Guide for Large Business was previously named the "Orange Business Price Guide".

Any changes to the Price Guide take effect from the date of publication.  Details of Service Plans and Service Plan Add-Ons which are no longer available to new customers can be found in the relevant Legacy Price Guide found in the Legacy Terms tab of this web page.

Solution terms

Our Solution Terms apply to EE business customers who have ordered a Solution from EE Limited from 30 October 2012. The Solution Terms may be updated from time to time and will be published on this terms and conditions web page. Any changes take effect from the date of publication.

These terms do not apply to T-Mobile customers or BT Business customers who have taken EE mobile on a BT contract.

The Solution Description for Business Class Service for Large Business Customers and the Solution Terms Service Add-Ons, Tailored End to End and Tailored Set Up can be found on the Support section below.

Support

Please see the EE Price Guide for Large Business for the eligibility criteria for the Service and Solutions below.
 
 
The predecessor Solution ‘Standard Support Service for Large Business Customers’ shall continue to apply to Customers whose agreements with EE pre-date 14 July 2014.
The Solution ‘Tailored Service including Tailored Service Add-Ons’ was withdrawn from sale to new customers on 14 July 2014.

Large Business insurance

Full Cover Insurance Product Information Document (.pdf 394 KB) >

Damage Cover Insurance Product Information Document (.pdf 363 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 23 March 2021 for new purchases of cover and existing customers (.pdf 353 KB) >

BT terms for Large Business

These are the standard terms, conditions and pricing that may apply to BT business customers who have taken EE mobile, as indicated in your contract with BT.

General Terms, the EE Mobile Schedule to the General Terms and Solution Terms >

Legacy terms (including Orange and T-Mobile)

Navigate to:

Small Business legacy network terms

Large Business legacy network terms

Large Business legacy solution terms

EE legacy price guide

Orange Small Business legacy terms

T-Mobile Small Business legacy terms

Insurance legacy terms

 

Small Business legacy network terms

These terms and conditions apply to Small Business customers who have purchased Home Broadband plans:

Large Business legacy network terms
Large Business legacy solution terms

Our Update Terms Guides only apply to business customers who have contracted with, or had the benefit of their contract assigned to, EE Limited for a Solution using one of the following types of contract: Business Agreement (BA), Orange Business Services Master Agreement (OBSMA), Orange Business Services Customer Agreement (OBSCA) or Orange Business Agreement (OBA).

This section does not apply to BT business customers who have taken EE mobile or T-Mobile customers.

Solution Update Terms Guide (OBSMA, OBSCA, OBA) (.pdf 730 KB) >  

This Terms Guide applies to business customers who have contracted on an Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement.

Solution Update Terms Guide (BA V1.0) (.pdf 379 KB) >

This Terms Guide applies to business customers who have contracted on a Business Agreement. 

 
This Legacy Price Guide is a reference guide for all EE business customers and Orange small business customers, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

EE Legacy Price Guide for Large Business (.pdf 3.2 MB) >

This Legacy Price Guide for Large Business is a reference guide for all EE business customers who had more than 50 employees at time of contract and/or (b) have contracted with, or had the benefit of their contract assigned to, EE Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers.

EE Small Business 3G Legacy price guide (ex T-Mobile) (.pdf 836 KB)

Orange Small Business legacy terms

T-Mobile Small Business legacy terms
Insurance legacy terms

Insurance Product Information Document for Damage Cover – from 3 March 2020 (.pdf 306 KB) >

Full Cover and Damage Cover T&Cs – from 3 March 2020 (.pdf 98 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 3 March 2020 to 22 March 2021 for new purchases of cover and existing customers (.pdf 1.8 MB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE) – for customers buying cover from 9 September 2015 (.pdf 556 KB)

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE Insurance Services Limited) – for customers buying cover from 9 September 2015 (.pdf 2.7 MB)

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE) – for customers buying cover from 6 August 2014 - 8 September 2015 (.pdf 122 KB)

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE Insurance Services Limited) – for customers buying cover from 6 August - 8 September 2015 (.pdf 125 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective March 2016 (.pdf 319 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective July 2016 (.pdf 171 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective March 2016 (.pdf 319 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective July 2016 (.pdf 171 KB)

Download the terms and conditions for Full Cover and Damage Cover - the extra benefits (.pdf 140 KB)

Full Cover and Damage Cover for Large Business excess fees - effective from 3 December 2014 for new purchases of cover (.pdf 188 KB)

EE Tablet Care Terms and Conditions (Consumer and Small Business) (Sold by EE) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 128 KB)

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 356 KB)

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE Insurance Services) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 118 KB)

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE) - effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers v2 (.pdf 131 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 3 December 2014 for new purchases of cover (.pdf 295 KB)

Orange Care Terms and Conditions – effective from 1 November 2013 (.pdf 241 KB)

Orange Care Terms and Conditions – effective from 5 September 2011 to 1 November 2013 (.pdf 58.4 KB)

EE Phone and EE Tablet Care for Large Business – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 2 September 2013 (.pdf 110 KB)

EE Phone and EE Tablet Care for Large Business – effective from 2 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 214 KB)

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 110 KB)

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 118 KB)

EE Phone and EE Tablet Care for Large Business – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 2 September 2013 (.pdf 88.5 KB)

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 110 KB)

EE Tablet Care Terms and Conditions (Consumer and Small Business) (Sold by EE) - effective from 3 September 2013 for new purchases of over and effective from 1 November 2013 for existing customers (.pdf 128 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 118 KB)

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