BUSINESS TERMS
These are the standard terms, conditions and pricing for business customers on EE plans. We’ve separated the terms into sections so it’s easy to see which apply to you.
Terms for all business customers
Terms of website use
Privacy & GDPR
Privacy Policy - This Privacy Policy also applies to all BT business customers who have taken EE mobile on a BT contract.
GDPR Clause v2 (.pdf 116 KB)
These data protection terms and conditions apply to existing (pre-25th May 2018) EE business customers who are on standard terms, or who have otherwise been notified that they apply to their agreement. They do not apply to EE small business customers on an EE “business service/upgrade agreement”. New customers (post-25th May 2018) should have GDPR terms contained within their terms and conditions.
GDPR Processing Annex (.pdf 214 KB)
This GDPR Processing Annex applies to any customers whose terms and conditions reference the GDPR Processing Annex. It sets out the details regarding how your Personal Data is Processed when EE provides services to you.
GDPR Frequently Asked Questions (.pdf 44KB)
GDPR EU-US Privacy Shield FAQs (.pdf 78KB)
These documents answer some common queries you may have about GDPR and why we’re making changes to our agreements.
If we make any changes to the Sub-Processors we use we will publish them on this page so please check back regularly.
Other terms
These additional terms and conditions may apply to business customers as identified in their agreement with EE Limited or BT (where indicated).
Ofcom General Condition C1.2 Additional Information (.pdf 379 KB) >
This document contains additional information relating to the Services provided by EE to business customers (a business who has greater than 50 employees) or who have signed an “EE Business Agreement” with EE Limited from 30 October 2012. Such additional information will be incorporated into your agreement where you have made a request for this information in accordance with Ofcom General Condition C1.2. If you are an EE small business customer (a business who has less than 50 employees) or have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 30 October 2012 onwards then Additional Information in accordance with Ofcom General Condition C1.2 will be incorporated into your EE Pay Monthly Terms for Small Business.
Mobile Manager Terms and Conditions (previously Online Billing Manager) (.pdf 256KB) >
Small Business - Traffic Management - Key Facts Indicator - Broadband (.pdf 294KB) >
Small Business - Traffic Management - Key Facts Indicator - Mobile (.pdf 294KB) >
Large Business - Traffic Management - Key Facts Indicator (.pdf 294KB) >
Mobility Manager Portal Terms of Use - effective from 18 August 2017 (.pdf 177 KB)>
These terms also apply to all BT Business customers who have taken EE mobile on a BT contract and use the Mobility Manager Portal.
Google Zero Touch Enrolment Programme (.pdf 147KB)>
Terms for particular business customers
Small Business terms
Navigate to:
Pay Monthly terms for Small Business customers
Pay Monthly terms for Small Business customers
EE Pay Monthly Terms for Small Business v06 – effective from 20th January 2021 (.pdf 282KB) >
These terms and conditions apply to new EE and upgrading small business customers who have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 20th January 2021 onwards. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.
EE price guide for Small Business (.pdf 1.2 MB) >
This Price Guide applies to all EE small business customers who: (a) have less than 50 employees at time of contract; and/or (b) have contracted with EE Limited using the EE Pay Monthly Terms for Small Business or the Business Broadband and Landline Terms and Conditions for Small Business. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.
Non-Standard Price Guide for EE Small Business (.pdf 563 KB) >
Contains details of 09 premium rate numbers and other non-standard charges. Applies to all EE small business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.
Under these terms and conditions the Insurer provides insurance for customer devices and EE provides the warranty.
Welcome to Full Cover and Damage Cover with AppleCare Services - from 22nd July 2021 (.pdf 161 KB) >
Full Cover and Damage Cover with AppleCare Services benefits - from 22nd July 2021 (.pdf 87 KB) >
Insurance Product Information Document for Full Cover – from 23 March 2021 (.pdf 343 KB) >
Insurance Product Information Document for Damage Cover – from 23 March 2021 (.pdf 351 KB) >
Full Cover and Damage Cover T&Cs – from 23 March 2021 (.pdf 165 KB) >
Extra Benefits T&Cs – from 30 March 2020 (.pdf 52 KB) >
Please note: This section does not apply to BT business customers who have taken EE mobile on a BT contract.
Large Business terms
Navigate to:
General terms and conditions for Large Business customers
General terms and conditions for Large Business customers
General Terms and Conditions for Business Customers v9.1 (.pdf 464KB) >
These terms and conditions apply to new EE business customers who have signed an “EE Business Agreement” with EE Limited from 8 January 2021 onward. They may also apply to business customers who have agreed to terms with an authorised third party agent of EE. They do not apply to BT business customers who have taken EE mobile on a BT contract. Business customers who signed an EE Business Agreement before 17th November 2020 or a “Business Agreement” with Orange after 3 October 2011 will find their network terms in the Legacy Terms tab of this web page.
Any changes to the Price Guide take effect from the date of publication. Details of Service Plans and Service Plan Add-Ons which are no longer available to new customers can be found in the relevant Legacy Price Guide found in the Legacy Terms tab of this web page.
Our Solution Terms apply to EE business customers who have ordered a Solution from EE Limited from 30 October 2012. The Solution Terms may be updated from time to time and will be published on this terms and conditions web page. Any changes take effect from the date of publication.
These terms do not apply to T-Mobile customers or BT Business customers who have taken EE mobile on a BT contract.
- Solution Terms for Customised Apps (.pdf 129 KB)
- Solution Terms for Enterprise Mobility Manager (Advanced) (.pdf 252 KB)
- 4GEE Public WiFi in a box from EE solution terms (.pdf 261 KB)
- Enterprise Mobility Manager (Advanced) – effective from 10 November 2014 (.pdf 243 KB)
- Call Safe from EE (formerly known as Call Safe from Orange) – effective from 14 May 2013 (.pdf 82.1 KB)
- Data VPN (formerly known as Data VPN from Orange) – effective from 26 June 2019 (.pdf 416 KB)
- EE Freedom – effective from 14 May 2013 (.pdf 232 KB)
- Field Link – effective from 15 November 2013 (.pdf 216 KB)
- Lone Worker from EE (Guardian 24) (formerly known as Lone Worker from Orange powered by Guardian 24) – effective from 14 May 2013 (.pdf 76.4 KB)
- Lone Worker from EE (Peoplesafe) (formerly known as Lone Worker from Orange powered by Peoplesafe) – effective from 14 May 2013 (.pdf 78.8 KB)
- Lone Worker from EE SIM Only Service Plan (formerly known as Lone Worker from Orange SIM Only Service Plan)- effective from 14 May 2013 (.pdf 60.3 KB)
- Managed BlackBerry® Server Support from EE (Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013 (.pdf 94.2 KB)
- Managed BlackBerry® Server Support from EE (No Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013 (.pdf 89.9 KB)
- Mobile Device Management Solution Terms – effective from 17 November 2020 (.pdf 135 KB)
- Mobile Secure Data Management (Wandera) (.pdf 192 KB)
- Mobile Voice Recording (.pdf 304KB)
- Mobile Voice VPN (formerly known as Orange Wirefree Extension) – effective from 1 July 2019 (.pdf 156 KB)
- On-site Support (Employees Transferring) - effective 4 January 2016 (.pdf 255 KB)
- On-site Support (No Employees Transferring) - effective 4 January 2016 (.pdf 188 KB)
- Public WiFi from EE – effective from 7 December 2016 (.pdf 301 KB)
- Secure Mobility (formerly known as Secure Mobility from Orange) – effective from 14 May 2013 (.pdf 153 KB)
- Service Relationship Management - effective 11 September 2017 (.pdf 255KB)
- Signal Booster – effective from 31 January 2017 (.pdf 245 KB)
- Smartnumbers (formerly known as Orange smartnumbers®) – effective from 14 May 2013 (.pdf 163 KB)
- Solution Terms for Additional Network Equipment – effective from 16 June 2015 (.pdf 257 KB)
- Total Resource (Employees Transferring) (formerly known as Total Resource from Orange) – effective from 4 January 2016 (.pdf 148 KB)
- Total Resource (No Employees Transferring) (formerly known as Total Resource from Orange) – effective from 4 January 2016 (.pdf 328 KB)
- 2G Signal Box – effective from 7 May 2013 (.pdf 7.5 KB)
- Enterprise Messaging - effective from 4 June 2014 (.pdf 199 KB)
- Solution Terms for 4G/5G Rapid Site – effective from 22 June 2021 (.pdf 419 KB)
- Solution Terms for Connected Vehicle (.pdf 231 KB)
- Solution Terms for Managed MDM (.pdf 192 KB)
- Solution Terms for Samsung Knox for Enterprise (.pdf 288 KB)
The Solution Description for Business Class Service for Large Business Customers and the Solution Terms Service Add-Ons, Tailored End to End and Tailored Set Up can be found on the Support section below.
- Solution Terms for Service Add-Ons Solution - effective from 29 January 2014 (.pdf 168 KB)
- Solution Service Plan Terms for Tailored End to End Solution (.pdf 164 KB
- Solution Service Plan Terms for Tailored Set Up Solution (.pdf 157 KB)
Full Cover Insurance Product Information Document (.pdf 394 KB) >
Damage Cover Insurance Product Information Document (.pdf 363 KB) >
Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 23 March 2021 for new purchases of cover and existing customers (.pdf 353 KB) >
These are the standard terms, conditions and pricing that may apply to BT business customers who have taken EE mobile, as indicated in your contract with BT.
General Terms, the EE Mobile Schedule to the General Terms and Solution Terms >
Legacy terms (including Orange and T-Mobile)
Navigate to:
Small Business legacy network terms
Large Business legacy network terms
Large Business legacy solution terms
Orange Small Business legacy terms
T-Mobile Small Business legacy terms
Small Business legacy network terms
- EE Pay Monthly Terms for Small Business v05 – effective from 1st September 2020 (.pdf 472 KB)
- EE Pay Monthly Terms for Small Business V04 – effective from 1 October 2018 (.pdf 261 KB)
- EE Pay Monthly Terms for Small Business v03 – effective from 11 November 2015 (.pdf 426 KB)
- EE Pay Monthly Terms for Small Business v02 – effective from 26 March 2014 to 10 November 2015 (.pdf 103 KB)
- EE Pay Monthly Terms for Small Businessv01A - effective from 23 January to 25 March 2014 (.pdf 200 KB)
- EE Pay Monthly Terms for Small Businessv01B - effective from 30 October 2012 to 22 January 2014 (.pdf 93.2 KB)
- Business Broadband and Landline Terms and Conditions for Small Business – effective from 18 August 2015 to 8 December 2015 (.pdf 261 KB)
- Business Broadband and Landline Terms and Conditions for Small Business V1.2 – effective from 09 December 2015 (.pdf 261KB) >
These terms and conditions apply to Small Business customers who have purchased Home Broadband plans:
- EE Broadband Network Terms for Small Business – effective from 1 July 2015 (.pdf 309 KB)
- EE Broadband Network Terms for Small Business – effective from 16 September 2013 to 30 June 2015 (.pdf 258 KB)
- EE Broadband Network Terms for Small Business - effective from 30 October 2012 to 16 September 2013 (.pdf 204 KB)
- General Terms and Conditions for Business Customers v9.0 (.pdf 460KB)
- General Terms and Conditions for Business Customers v8.0 (.pdf 529KB)
- General Terms and Conditions for Business Customers v7.1 (.pdf 505KB)
- General Terms and Conditions for Business Customers v7.0 - effective 25 June 2019 (.pdf 507 KB)
- General Terms and Conditions for Business Customers v6.0 - effective 25 May 2018 (.pdf 357 KB)
- General Terms and Conditions for Business Customers v5 – effective 15 June 2017 (.pdf 357 KB)
- General Terms and Conditions for Business Customers v4.1 – effective from 12 November 2015 (.pdf 357 KB)
- General Terms and Conditions for Business Customers v4.0 – effective from 9 April 2015 (.pdf 340 KB)
- General Terms and Conditions for Business Customers v3.0 – effective from 14 October 2013 (.pdf 348 KB)
- General Terms and Conditions for Business Customers V2.2 - effective from 11 September 2013 (.pdf 299 KB)
- General Terms and Conditions for Business Customers V2.1 - effective from 22 August 2013 (.pdf 343 KB)
- General Terms and Conditions for Business Customers V2.0 - effective from 30 October 2012 (.pdf 288 KB)
- General Terms and Conditions for Business Customers V1.0 - effective from 3 October 2011 (.pdf 348 KB)
- Solution Terms for Machine to Machine from EE (.pdf 279 KB)
- Solution Terms for Wi-Fi Marketing from EE In Partnership with WiForia (.pdf 182 KB)
Our Update Terms Guides only apply to business customers who have contracted with, or had the benefit of their contract assigned to, EE Limited for a Solution using one of the following types of contract: Business Agreement (BA), Orange Business Services Master Agreement (OBSMA), Orange Business Services Customer Agreement (OBSCA) or Orange Business Agreement (OBA).
This section does not apply to BT business customers who have taken EE mobile or T-Mobile customers.
Solution Update Terms Guide (OBSMA, OBSCA, OBA) (.pdf 730 KB) >
This Terms Guide applies to business customers who have contracted on an Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement.
Solution Update Terms Guide (BA V1.0) (.pdf 379 KB) >
This Terms Guide applies to business customers who have contracted on a Business Agreement.
EE Legacy Price Guide for Large Business (.pdf 2.0 MB) >
This Legacy Price Guide for Large Business is a reference guide for all EE business customers who had more than 50 employees at time of contract and/or (b) have contracted with, or had the benefit of their contract assigned to, EE Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers.
Orange Small Business legacy terms
- Orange Price Guide for Small Business (.pdf 1.02 MB)
- Orange Pay Monthly Terms for Small Business v16 – effective from 26 March 2014 (.pdf 178 KB)
- Orange Pay Monthly Terms for Small Business v15 - effective from 23 January 2014 to 25 March 2014 (.pdf 179 KB)
- Orange Pay Monthly Terms for Small Business v15A - effective from 30 October 2012 to 22 January 2014 (.pdf 163 KB)
- Orange Pay Monthly Terms for Small Business v14C - for customers who joined before 30 October 2012 (.pdf 153 KB)
- T-Mobile Pay Monthly Terms for Small Business v60 – effective from 26 March 2014 (.pdf 112 KB) >
- T-Mobile PAYG network terms (.pdf 94 KB) >
- T-Mobile Pay Monthly Terms for Small Business v59 - effective from 23 January to 25 March 2014 (.pdf 836 KB)
- T-Mobile Pay Monthly Terms for Small Business v59A - effective from 30 October 2012 to 22 January 2014 (.pdf 111 KB)
- T-Mobile Pay monthly Terms for Small Business v58C - for customers who joined before 30 October 2012 (.pdf 104 KB)
- T-Mobile Shop Returns and Refunds (.pdf 68.6 KB)
- Fonesafe Terms (Band A-G) (.pdf 651 KB)
- Fonesafe Terms (Band I) (.pdf 654 KB)
Insurance Product Information Document for Damage Cover – from 3 March 2020 (.pdf 306 KB) >
Full Cover and Damage Cover T&Cs – from 3 March 2020 (.pdf 98 KB) >
Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 3 March 2020 to 22 March 2021 for new purchases of cover and existing customers (.pdf 1.8 MB) >
Download the terms and conditions for Full Cover and Damage Cover - the extra benefits (.pdf 140 KB)
Orange Care Terms and Conditions – effective from 1 November 2013 (.pdf 241 KB)
Orange Care Terms and Conditions – effective from 5 September 2011 to 1 November 2013 (.pdf 58.4 KB)
