Paying your EE bill is simple, but the quickest and easiest way is by setting up a Direct Debit in My EE. It helps save you time and avoid any late fees.

On this page:

Set up or amend a Direct Debit

Debit or credit card payments

Text or call us to pay

Set up or amend a Direct Debit

Getting started

You can set up or amend a Direct Debit using My EE. You’ll need:

  • your name  as it appears on your bank statement
  • your bank or building society sort code
  • your bank or building society account number

Then follow these simple steps:

  • Login to My EE 
  • Select Invoices and Payments.
  • Select Direct Debits to view or amend existing Direct Debits or set a new one. 

Is more than one signature required?

If more than one signature is needed for your bank account it’s not possible set up a Direct Debit using My EE or over the phone.

Instead, you'll need to print, complete and return a copy of the Direct Debit mandate.

Linking to a different bank account

If the bank account you want to use isn’t in your name, we’ll need permission from the bank account holder to set up the Direct Debit.

There are two ways to do this:

  • Print a copy of the Direct Debit mandate for the bank account holder(s) to complete and sign, then post it back to us using the address on the form.
  • Phone 150 from your EE phone when both you and the bank account holder(s) are present to provide us with the relevant account number and sort code.

Pay by credit or debit card

Making a Payment

We accept payment by Visa, Visa Debit, MasterCard, Amex and Maestro and you can make a payment using My EE: 

  • Login to My EE
  • Select the Invoices and Payments menu.
  • Choose ‘Make a Payment’ to see your account balance and make a card payment.

After you’ve made the payment, you’ll be prompted to register the card you’ve just used. You’ll see the payment in your Payment history after about 15 minutes and we’ll email you confirmation as well.

N.B If there’s an active Direct Debit set up on your account, but you make a payment using any other method after your bill date, your monthly Direct Debit payment will still be taken in full.

The Make a Payment menu option also lets you add or remove credit cards to your account.

Text or call us to pay

Send us a text

If you’ve previously registered your credit or debit card previously you can use our free text service. Just text the following to 150:

  •  CR then space
  •  The last 4 digits of your card, then a space
  •  The amount you want to pay, then a space
  •  The security number on the back of your card

For example, to pay £8 you’d text the following: CR 1234 8 321

We'll reply by text confirming your payment.

Call us

You can also make a payment over the phone using Visa, Visa Debit, MasterCard, Amex or Maestro.

Just call 150 from your EE phone or 07953 966 250 from any other phone.

However, you can save time and avoid waiting in queues by signing up for Direct Debit using My EE. We really recommend this as it is the easiest and quickest way to pay.

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