If your plan started before 27 October 2021 or you’ve taken a Business Connect plan, you can use your minutes, texts, and data allowance when in our European roaming zone at no extra cost.
If your plan started on or after 27 October 2021, there’s now a daily charge for using your phone in our Europe Zone. You can use your mobile in our Europe Zone for a fixed daily payment of £2. Here's how the charges work:
- You don't need to do anything to opt in — if you use your mobile, you'll be charged £2 for that day, and if you don't, you won't.
- Your allowances work just like at home — and you can buy more data if you need to.
Are there other options to paying a daily roaming charge?
If you have a plan with Smart Benefits (Smart Plans and Full Works Plans), you've two options. Choose our Roam Abroad Smart Benefit or take a £10 Roam Abroad Monthly Pass at any time and you won’t have to pay the £2 daily charge in the EU. Roam Abroad Smart Benefit and £10 Roam Abroad Monthly Pass gives you access to use your plan's minutes, texts, and data allowance while in EU, USA, Canada, Mexico, Australia, New Zealand, China & South Africa. So, using your mobile in any of the destinations covered will cost the same as it does at home. You can select the Roam Abroad Smart Benefit by texting PICK to 150.
What about the Republic of Ireland?
Calls, texts, and data when in the UK and Republic of Ireland are included within your allowance. You can use your minutes & texts when in the UK and Republic of Ireland to call and text customers of UK mobile networks and UK landlines starting with 01, 02 & 03 (mobile and landline numbers to Jersey, Guernsey and Isle of Man not included).
Countries of our Europe Zone
Europe Zone countries: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus), Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican City (Italy).