BUSINESS ROAMING

Freedom to roam

A connection you can trust is vital when it comes to running your business. If you’re working abroad our straightforward charges and wide range of available add-ons for calls, texts and data make things easy for you.

Great 4G and 5G coverage - As well bringing you 4G and 5G in more places in the UK than any other network, we’ve 4G with 125 networks around the world.

No alarms and no surprises - Get usage alerts when you’re near the end of your data allowance and never go over at home or abroad thanks to our data cap.

Globetrotting business - Clients in the States? Suppliers in India? Avoid unexpected bills on business trips with Roaming Passport add-ons for Business plans.

Roaming in our Europe Zone?

If your plan started before 27 October 2021 or you’ve taken a Business Connect plan, you can use your minutes, texts, and data allowance when in our European roaming zone at no extra cost.

If your plan started on or after 27 October 2021, there’s now a daily charge for using your phone in our Europe Zone. You can use your mobile in our Europe Zone for a fixed daily payment of £2. Here's how the charges work:

  • You don't need to do anything to opt in — if you use your mobile, you'll be charged £2 for that day, and if you don't, you won't.
  • Your allowances work just like at home — and you can buy more data if you need to.

Are there other options to paying a daily roaming charge?

If you have a plan with Smart Benefits (Smart Plans and Full Works Plans), you've two options. Choose our Roam Abroad Smart Benefit or take a £10 Roam Abroad Monthly Pass at any time and you won’t have to pay the £2 daily charge in the EU. Roam Abroad Smart Benefit and £10 Roam Abroad Monthly Pass gives you access to use your plan's minutes, texts, and data allowance while in EU, USA, Canada, Mexico, Australia, New Zealand, China & South Africa. So, using your mobile in any of the destinations covered will cost the same as it does at home. You can select the Roam Abroad Smart Benefit by texting PICK to 150.

What about the Republic of Ireland?

Calls, texts, and data when in the UK and Republic of Ireland are included within your allowance. You can use your minutes & texts when in the UK and Republic of Ireland to call and text customers of UK mobile networks and UK landlines starting with 01, 02 & 03 (mobile and landline numbers to Jersey, Guernsey and Isle of Man not included).

Countries of our Europe Zone

Europe Zone countries: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus), Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican City (Italy).

Travelling outside of the EU

Work, surf, stream and share abroad home and away for a fixed price per day with EE Roaming Passports.

You can use them to call, text, and use data abroad in up to 59 of our most popular destinations outside the EU all for a fixed price. 

 

Pay as you go abroad

With Roaming Passport you’ll only be charged on days you use calls, texts, or data in an included country.

No data dramas

You can’t run over your data. If you use up your daily allowance, we’ll tell you and let you buy more.


 

Roam with ease

Roaming Passports are available to all small business customers on all small business price plans.


 

Choose the Business Passport for cover in 13 of the most popular destinations worldwide. Or go for the World Passport for cover in 59 countries. With both you get unlimited calls, unlimited texts and a massive 1GB of data per day.

  • To get Business Passport, just text PASSPORT to 150 now. For World Passport, text WORLD PASSPORT to 150 and you’re ready to go.
  • To opt out of either at any time, simply text STOP PASSPORT or STOP WORLD PASSPORT to 150 and you’ll go back to our standard roaming rates.

You can only have one roaming allowance at a time. So, if you already have a price plan or add-on that includes roaming in countries covered by Roaming Passports, you may not be able to subscribe to a Roaming Passport. It’s easy to check what plan you're on >

 

 

Business Daily Passport

13 Countries,
Unlimited Calls,
Unlimited Texts,
1GB data per day

£6.85

World Daily Passport

59 Countries,
Unlimited Calls,
Unlimited Texts,
1GB data per day

£8.56


Countries for Business Daily Passport:

USA, Australia, Canada, China, India, Israel, New Zealand, Qatar, Russia, Singapore, South Africa, Thailand, Turkey

Countries for World Daily Passport:

Albania, Argentina, Armenia, Australia, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Kuwait, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Morocco, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Venezuela

Call costs abroad with standard roaming rates

To see our Europe Zone and Rest of World standard roaming rates have a look at our out of bundle charges.

Check that roaming is activated

It’s a good idea to check that roaming has been activated and that your devices are ready to be used abroad before you get there. Roaming needs to be activated for each mobile number you want to use when you’re abroad. This includes roaming in our Europe Zone.

Activate roaming using My EE

  1. Log in to My EE.
  2. Select Manage Device from the main menu.
  3. Select the Group Usage Controls tab.
  4. Use the slider to make sure both Roaming abroad and Call abroad and premium rate controls are activated.

You can also activate it by contacting Customer Service

Enable data roaming on your device

Your device has a data roaming control in its settings which needs to be enabled. If it’s disabled, you won’t be able to use mobile data when you’re abroad. We’ve prepared some easy-to-use guides so you can see how to enable data roaming

How to make sure roaming is set up

As an EE business customer, you may already be set up. To check, just text ROAMING to 150 (it's free) before you travel. You'll get a text confirming you're set up or telling you how to set up roaming on your device. Remember, roaming can take anything up to 24 hours to become active on your account, so it's really important to check you're set up well before you set off.

Is there a fair use policy in the EU?

While you’re roaming in our Europe Zone, data fair usage policy may apply, see plan details and Terms and Conditions of the EE Price Guide for Small Business for more information. Customers on Business Connect plans are exempt from the Fair Use Policy.

When the fair usage policy applies to you, once you’ve used up your fair use amount when roaming, we’ll notify you and you’ll have to buy a data add-on if you want to keep using data when roaming. For more information, read our Fair Use Policy.

Our roaming benefits are available to UK based customers only and our plans are intended for customers and users with a stable link to the UK who travel abroad periodically. For details of what we consider to be stable links, and the surcharges or other restrictions which we may apply where the user does not meet the stable links requirements, please see our Price Guide.

What data speeds can I expect when roaming?

Data speeds outside the UK depend on the local network you connect to. 4G, or 5G may or may not be available. And as in the UK, your coverage and speed will vary depending on your location, the number of people on the network and other factors such as weather and geography.

How to check and adjust the spend cap?

If your plan doesn’t include EU Roaming and you have a £0 Spend Cap on your account or it’s not large enough to cover the £2 daily charge, you may need to increase your Spend Cap via MyEE or by texting SPEND CAP to 150 to use your device while in EU. That's because roaming charges count towards your spend cap. If it's set to zero, we'll automatically block service to prevent any unwanted charges.

Is there a limit on data roaming?

If you’re roaming in the EU, there’s a cap of £45.00 per month per user for data usage. To continue using data after the cap has been activated, please call customer service or text 1MCAP to 150 to unblock usage for 1 month.

To remove the cap permanently, just text STOPEUCAP to 150 at any time.

Business Connect works in the EU in the same way as it does in the UK. When your allowance is used up, data is charged at 1.6p per MB.

Keeping roaming costs down

Prevent Voicemail Charges - Text VM OFF to 150 before you go to switch your voicemail off. To turn it on again when you get back home just text VM ON to 150

Check how many characters are in your texts - Every 160 characters count as a text. If you send texts longer than this, you’re charged for multiple text messages.

Turn off ‘Wi-Fi Assist’ in your device settings - Many devices have a feature which can use your data even when you're connected to Wi-Fi. Have a quick look at our device guides to see how to disable mobile data

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