Last updated: 07/09/2021
We're here to support your business through the coronavirus pandemic. Our award-winning network will keep you working and we’ve new ways to help you quickly get in touch. We’ve also got a range of offers and free services to help you.
Our retail stores are open again
We’ve re-opened our retail stores following the recent government announcement. We’re happy to welcome you back – and have new safety measures to protect you and our team.
Book an appointment to see us
Or join our virtual queues in store
When you’re in store, please wear a face mask and stick to social distancing guidelines. We’ll be doing the same. Plus you can still shop and upgrade online or by chat.
The network to keep you connected
The network to keep you connected
Our mobile network can comfortably support the extra calls that people are making to keep in touch with colleagues, friends and family. And if data usage does increase, we’ve got the capacity to handle that. We’ve also started extra monitoring on all areas across our network.
Our broadband network has a large amount of capacity to keep you connected at all times - even with the massive increase in homeworking that’s being experienced.
101 calls to the police now free
We no longer charge EE customers for calls to the 101 non-emergency police service.
Free 101 calls support the 999 emergency service – and help manage the impact caused by the coronavirus outbreak. We fully support the Home Office request for a free service, and we’ve taken action as quickly as possible.
How we can help you quickly
To keep everyone safe, our agents are currently working from home. Our lines are open as normal, but you may hear some background noise.
Looking to join EE or stay with us?
You can shop and upgrade online as usual.
If you text SUPPORT to 150 we’ll send you a handy guide on how to self-serve our most common queries using the My EE app
For quick answers visit Help or use CHAT to contact our service teams using Live Chat or WhatsApp. Support is also available from the My EE community.
Delivery with a difference
We’re continuing deliveries as normal with extremely good service levels right across our network. We’ll still send your order within 24 hours where possible, but some orders may take a little longer.
To avoid unnecessary contact, we’re no longer asking customers to sign our handheld units. Instead our drivers will sign it on their behalf. We’ll record the name of the person receiving delivery and a ‘Delivered on Authority’ message in the signature section of the unit.
You’ll still be able to fully track and trace your order for complete visibility of all your parcels.
My EE
Our call centres and Live Chat teams are really busy at the moment. If you’d rather not wait, you can Log in or Register for My EE online or download the My EE app to stay in control of your account 24/7. The EE Community is also a good source of information and advice.
Here are just a few of the things that you can do on My EE:
- View and download your invoices.
- Check your remaining allowance and balance.
- Manage Spend Caps, Usage Controls and Content Lock.
- View any out of bundle costs.
- Buy data add-ons.
No charge to access the NHS online
It’s important for everyone to have the latest, accurate healthcare information.
EE Business customers can now access the NHS online without using any of the data in their mobile plan – even if they’ve run out of their allowance.
Calling 111 also remains free.
Bills and payments
We recognise the financial impact that coronavirus is having across the UK, and our team will be able to help you with any concerns you have about your EE Business bill.
We want to support you as best as we can, but to allow us to focus on the customers who need help urgently, we ask that you only contact us after your latest bill has been issued and you have a balance on your account. It is at this point that our team will be able to put support in place.
Free online courses to help you work from home
Technology is playing a key role in getting us through this crisis. So, to help you and your people improve your digital skills, we’re running a series of free online courses.
These cover topics like developing an online presence, digital marketing, social media and using collaboration tools. They’re intended to help you get the best from these challenging times. View free courses
There’s also lots more free learning on our Skills for Tomorrow website. Available 24/7, it’s ideal for small businesses. Here you can learn about making sure your customers can find you online, connecting with customers on a mobile, promoting your business with online advertising, and more.
