INSURANCE

Small Business Insurance

You can check which insurance plan you have on your Service Plan bill, the EE app or by texting COVER to 150 for free from your EE phone.

Our terms and conditions are in PDF format.

Insurance Product Information Documents (IPID's)

Full Cover and Damage Cover Documents:

IPID for Full Cover – from 17 January 2023 (.pdf 312 KB) >

IPID for Damage Cover – from 17 January 2023 (.pdf 312 KB) >

Full Cover and Damage Cover with Apple Care Services Documents:

IPID for Full Cover with AppleCare Services - from 17 January 2023 (.pdf 314 KB) >

IPID for Damage Cover with AppleCare Services - from 17 January 2023 (.pdf 314 KB) >

This section does not apply to BT business customers who have taken EE mobile on a BT contract.

Insurance Terms and Conditions

Full Cover and Damage Cover Terms and Conditions:

Full Cover and Damage Cover T&Cs – from 31 October 2023 (.pdf 157 KB) >

Full Cover and Damage Cover with Apple Care Services Terms and Conditions:

Full Cover and Damage Cover with AppleCare Services T&Cs - from 31 October 2023 (.pdf 176 KB) >

This section does not apply to BT business customers who have taken EE mobile on a BT contract.

Insurance Extra Benefit Documents

Full Cover and Damage Cover Extra Benefits:

Extra Benefits T&Cs – from 30 March 2020 (.pdf 52 KB) >

Full Cover and Damage Cover with Apple Care Services Extra Benefits:

Full Cover and Damage Cover with AppleCare Services benefits - from 22nd July 2021 (.pdf 87 KB) >

This section does not apply to BT business customers who have taken EE mobile on a BT contract.

Large Business Insurance

You can check which insurance plan you have on your Service Plan bill or through Mobile Manager.

Our terms and conditions are in PDF format.

Insurance Product Information Documents (IPID's)

Full Cover and Damage Cover Documents:

IPID for Full Cover for Large Business – from 17 January 2023 (.pdf 311 KB) >

IPID for Damage Cover for Large Business – from 17 January 2023 (.pdf 311 KB) >

Insurance Terms and Conditions

Terms and Conditions:

Full Cover and Damage Cover for Large Business (Sold by EE) T&Cs– effective from 17 January 2023 for new purchases of cover and existing customers (.pdf 638 KB) >

Small Business and Large Business Insurance Legacy Documents

Our terms and conditions are in PDF format.

Insurance Product Information Documents

IPID for Full Cover for Small Business – from 23 March 2021 (.pdf 343 KB) >

IPID for Full Cover for Small Business – from 23 March 2021 (.pdf 343 KB) >

IPID for Full Cover with AppleCare Services for Small Business - from 22nd July 2021 (.pdf 346 KB) >

IPID for Damage Cover with AppleCare Services for Small Business - from 22nd July 2021 (.pdf 354 KB) >

IPID Full Cover for Large Business - from 3 March 2020 (.pdf 394 KB) >

IPID Damage Cover for Large Business - from 3 March 2020 (.pdf 363 KB) >

IPID for Full Cover – from 3 March 2020 (.pdf 307 KB) >

IPID for Damage Cover – from 3 March 2020 (.pdf 306 KB) >

Terms and Conditions

Full Cover and Damage Cover T&Cs – from 17 January 2023 (.pdf 2.4 MB) >

Full Cover and Damage Cover with AppleCare Services T&Cs - from 17 January 2023 (.pdf 2.6 MB) >

Full Cover and Damage Cover T&Cs for Small Business – from 23 March 2021 (.pdf 165 KB) >

Full Cover and Damage Cover with AppleCare Services T&Cs for Small Business - from 22nd July 2021 (.pdf 161 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) T&Cs– effective from 23 March 2021 for new purchases of cover and existing customers (.pdf 353 KB) >

Full Cover and Damage Cover T&Cs – from 3 March 2020 (.pdf 98 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) T&Cs – effective from 3 March 2020 to 22 March 2021 for new purchases of cover and existing customers (.pdf 1.8 MB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE) T&Cs – for customers buying cover from 9 September 2015 (.pdf 556 KB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE Insurance Services Limited) T&Cs – for customers buying cover from 9 September 2015 (.pdf 2.7 MB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE) T&Cs – for customers buying cover from 6 August 2014 - 8 September 2015 (.pdf 122 KB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE Insurance Services Limited) T&Cs – for customers buying cover from 6 August - 8 September 2015 (.pdf 125 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) T&Cs – effective from 3 December 2014 for new purchases of cover (.pdf 295 KB) >

Extra Benefits

Download the terms and conditions for Full Cover and Damage Cover - the extra benefits (.pdf 140 KB) >

Excess Fees

Full Cover and Damage Cover for Large Business excess fees - effective from 3 December 2014 for new purchases of cover (.pdf 188 KB) >

Notice of Variation

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective March 2016 (.pdf 319 KB) >

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective July 2016 (.pdf 171 KB) >

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective March 2016 (.pdf 319 KB) >

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective July 2016 (.pdf 171 KB) >

EE Phone and EE Tablet Care Documents

EE Tablet Care Terms and Conditions (Consumer and Small Business) (Sold by EE) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 128 KB) >

EE Phone and EE Tablet Care for Large Business T&Cs– effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 2 September 2013 (.pdf 110 KB) >

EE Phone and EE Tablet Care for Large Business T&Cs – effective from 2 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 214 KB) >

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 110 KB) >

EE Phone and EE Tablet Care for Large Business T&Cs – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 2 September 2013 (.pdf 88.5 KB) >

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 110 KB) >

EE Tablet Care Terms and Conditions (Consumer and Small Business) (Sold by EE) - effective from 3 September 2013 for new purchases of over and effective from 1 November 2013 for existing customers (.pdf 128 KB) >

Clone Phone Documents

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 356 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE Insurance Services) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 118 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE) - effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers v2 (.pdf 131 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 118 KB) >

Orange Care Documents

Orange Care Terms and Conditions – effective from 1 November 2013 (.pdf 241 KB) >

Orange Care Terms and Conditions – effective from 5 September 2011 to 1 November 2013 (.pdf 58.4 KB) >

Need more help?

EE app

One little tap for complete control and all the help you need
EE Community

Get all the help and support you need via the EE Community
Need help? Contact us

Contact us and follow the easy steps to resolve your query