NEED HELP? CONTACT US

To join EE and get your hands on a superfast 4G or 5GEE plan, you'll need a smart new device, a new SIM, or both.

There are three ways to choose the best mobile phone, tablet, WiFi device, smart watch or SIM for you - on the phone, online, or in store.

Online

Choose your 4G or 5G device in the EE online shop. Browse by device or plan and get advice on your best options and deals to find a phone that’s fit for you.

By phone

Our agents are ready and waiting to take your call. If you have:

• Up to 100 employees call 0800 956 6100 to join EE
• Over 100 employees call 0800 079 0888 to join EE

We’re open 08:00 – 19:00 Monday to Friday, and 09:00 – 17:00 on Saturdays.

In-store

We know, sometimes you need to see a device upfront before making a decision. Visit an EE store where our experts are waiting to help you make the right choice. They’ll also help you set up your device and answer any questions you have.

Not sure where to go? Find your nearest store

If you’ve recently joined EE, then your new SIM should already be active. Just put the SIM into your device and wait for a signal and the EE symbol to appear on your screen.

If you’ve received a replacement SIM or eSIM then you’ll need to activate it. Here’s what you do:

1. Put the SIM into your device
2. Activate it online
3. Wait for a signal and the EE symbol to appear on your screen

Activation usually happens quickly but it can take up to 24 hours.

Need to switch numbers?

• To switch and keep your existing mobile number – text PAC to 65075
• To switch and get a new mobile number – text STAC to 75075

For more help, please read our help article on swapping mobile numbers

Find out more about eSIM

You can order a new SIM in just a few clicks.

If you’ve got a dual SIM phone — with a SIM card and an eSIM — you can have two numbers on the same phone.

Here’s how you can order both a new physical SIM and an eSIM:

• Order an eSIM online from EE
• Order a traditional SIM from EE
• Order an eSIM from an EE Store
• Call us to order your SIM
  • Up to to 100 employees – 0800 956 6100
  • Over 100 employees – 0800 079 0888

• From the UK call 07593 966 250
• From outside the UK, call +44 (0) 7953 966 250

 
We’re open 08:00-20:00, Monday to Sunday.

Joining us from another network? You’ll need three things to keep your mobile number.

1. Porting Authorisation Code (PAC)
   You can get this from your current provider. A PAC lets you transfer your number from one network to another. When issued, a PAC is valid for 30 days.
   
2. An active EE SIM
   When you join us, we’ll send you a new EE SIM. We’ll then transfer your existing mobile number to your new SIM.
3. A temporary mobile number
   Your new EE SIM comes with its own number. We’ll replace this with your existing mobile number – so we’ll need to know both numbers.

Got all three? Great, you can now go to EE and transfer your current mobile number. Do this before 17:30 on a working day, we’ll transfer your number on the next working day. If it’s after 17:30, at the weekend, or on a bank holiday it’ll take us an extra working day to transfer.

To check your upgrade eligibility, just log in to EE
 

Here’s how to get an upgrade:

Online

• Text UP to 150 to check your plan
• We’ll send you an SMS with a link
• Use the link to go online and choose your upgrade plan

Phone

Just dial 150 from your EE device or call our agents on 0800 956 6134.

We’re open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.

In-store

We know, sometimes you need to see things upfront. Not sure where to go? Find your nearest store here

To upgrade early you’ll need to be over six months into your contract. If you’ve got a pay monthly SIM plan, then you can upgrade just four months into your contract.

Fees may apply for early upgrades. If you’re on an upgrade anytime plan, then you can be upgrade freely when you choose.

The EE app lets you manage your mobile devices and other services from one convenient place. Anytime. Anywhere.

Find out more about the benefits of EE

You can get instant updates on your order using our online order tracker

Just enter your order number and the email address you used to complete your order.

Order numbers are 10-12 characters long and you can find yours in the confirmation email we send you after you’ve placed an order (online, in store, or over the phone). If you can’t find the email have a quick check of your junk or spam folder.

If your order number begins with XKN it can take up to 24 hours for your order to appear in the tracker.

It’s easy to add a device or SIM to your account:

Phone

Call 150 from your existing EE device.

From a non-EE device call: 

• Up to 100 employees 0800 956 6100
• 100+ employees 0800 079 0888

Online

Visit our online store to browse our latest devices and SIM deals.

You can see your upgrade eligibility by logging in to EE
 

Or just text UP to 150 from your EE phone.

To upgrade early you’ll need to be over six months into your contract. If you’ve got a pay monthly SIM plan, then you can upgrade just four months into your contract. Fees may apply for early upgrades:

• Upgrade now
• Find out more about upgrading

If you want to change your plan, just dial 150 from your EE device or call us on 0800 956 6134.

Want to swap your Business Select add-ons?

There are two easy ways to do this:

• Text SELECT to 150 and follow the simple steps
• Call 150 and we’ll swap your add-on for you

You can make one swap per month. Your new add-on will be ready to use when your next monthly bill starts.

Want to get your hands on a shiny new device, watch or tablet but not due an upgrade or at the end of your plan? Don’t worry, you still can though you’ll have to pay an early upgrade fee.

You’ll also need:

• An eligible EE pay monthly plan
• Be more than six months into your contract with more than 45 days until your plan ends

Early upgrade fees depend on how long you’ve got left to run on your plan — we can calculate this for you.

To find out more just dial 150 from your EE device, or call us on 0800 956 6134

You can see your upgrade eligibility by logging in to EE

Or just text UP to 150 from your EE phone.

You’ve three ways to upgrade:

Online

Simply choose what you want to upgrade online

Phone

Just dial 150 from your EE device or call our agents on 0800 956 6134

We’re open 08:00-19:00 Monday – Friday, and 09:00-17:00 on Saturdays.

In-store

We know, sometimes you need to see things upfront. Not sure where to go? Find your nearest store

To upgrade early you’ll need to be over six months into your contract. If you have a pay monthly SIM-only plan, then you can upgrade just four months into your contract. Fees may apply for early upgrades. If you’re on an upgrade anytime plan, then you can upgrade freely whenever you choose. 

• Upgrade now
• Find out more about upgrading

Once you’ve joined EE you can register for EE. With anywhere, anytime access to your account you’ll save time managing it online and get loads of free additional benefits. What’s not to like? 

Here are some of the things you can do:

• View your bill
• Unblock devices with PUK codes
• Manage your account settings
• Manage your data usage and add-ons
• Change your Content Lock settings
• Upgrades eligibility

To upgrade, first log into My EE and check you upgrade eligibility

To upgrade your plan over the phone, either dial 150 from your EE device or call us on 0800 956 6134

Switching provider but want to keep your existing phone number? You’ll need a PAC code. Just text PAC to 65075 to begin the process.

Find out more about requesting a PAC code

Want to make a payment, or set up or update a Direct Debit? Just log in to EE

Can’t set up a Direct Debit? Find out more about other ways to pay

Need to update your address? Easy, just log in to My EE and go to account settings

Find out more about managing your account

If you’ve registered for EE you can check your data usage online — register for EE

If you’ve already done that, once you’ve logged in you can keep track of your data allowance and set controls to let or prevent your users from buying additional data. Remember, your plan’s data allowance resets every month. 

Here’s where to go and what to do:

• Log in to EE 
• From the main menu select Current Usage
• You'll see your remaining allowances, including data under Your allowances

> Find out more about data usage

Have we got it wrong? We’re sorry if you’ve had any issues with your EE Business service. When we don’t get it right, we want to know so we can put things right as soon as possible. You can find out more about how we deal with complaints in our customer complaints code of practice

Get in touch with us:

To get in touch with us you’ve three options:

• Give us a call on 07953 966 250, 08:00 – 22:00, Mon - Fri and 08:00 – 20:00, Saturday and Sunday
• Request a call back
• Write to us here:
  
  EE Customer Services,
  6 Camberwell Way,
  Sunderland,
  Tyne and Wear
  SR3 3XN

If you're writing, don’t forget to include:

• Your full name
• Your full postal address
• Your account number and/or mobile telephone number
• Details of your complaint

Want to manage your bills online? You’ll need to have an EE account. Got one already? Just log in to get started.

Register | Log in

Not sure about setting up a direct debit? It’s safe, hassle-free and saves you time and money by avoiding late payment charges. 

Find out more about Direct Debit payments

The easiest way to do this is by setting up a direct debit. It’s safe, hassle-free and saves you time and money by avoiding late payment charges.

You’ll need to have an EE account before you can set up a Direct Debit.

Register | Log in

Can’t set up a Direct Debit? You can also make simple and secure payments online in EE with Visa, Visa Debit, MasterCard, Amex and Maestro.

Log in to EE to make a payment.

After you’ve made a payment, you’ll be prompted to register the card you’ve just used. You’ll see the payment in your Payment history after about 15 minutes. We’ll email you confirmation of your payment as well.

Find out more about paying your bill

Charges on your bill

If there’s ever an occasion when your EE bill is not quite what you’re expecting or there are charges you don’t recognise you can get help here

After upgrading, you’ll see a few changes to your next bill, and you may notice a few part charges. These show on your bill if there’s been a change to your account (like upgrading) part way through your billing month.

You’ll see the following charges under Your monthly plan charges:

• A refund of your old plan, up to your bill date.
• A charge for your new plan, up to your bill date. 
• A charge for your new plan, equal to one month in advance.   

For the following months your monthly bills will look like they normally do as long as there are no further changes to your account.

> Find out more about changes to your bill after upgrading

To set up or amend your Direct Debit just Log in to EE

You’ll need the following information:

• Your name as it appears on your bank statement.
• Your bank or building society sort code.
• Your bank or building society account number.

To set up and manage your Direct Debit, here’s what to do:

1. Login to EE
2. Select Invoices and Payments
3. Select Direct Debits

> Find out more about payments

Need some help setting up your SIM? Find out more about setting up your SIM

Need help setting up your new iPhone or iPad?

Visit our guide to setting up your iOS device

Need help setting up your Android device?

Visit our guide to setting up Android devices

Can’t get your emails up and running?
 

• Get help setting up your email on iOS
• Get help setting up your email on Android

To set up your voicemail, press and hold 1 on your EE phone. Or dial 07953 222222 from another phone. This accesses your voicemail main menu where you’ll hear a list of instructions including setting up a PIN.

Find out more about setting up your voicemail

See all help articles on Getting started with EE Business

Need to use your EE Small Business phone or tablet on a different network? We can help. Here’s what you need to do:

1. Check we can unlock your device – you can read more about this below
2. Follow these simple steps to unlock your device online
3. If you have an iPhone or iPad there are a few extra things you need to do - our guide to unlocking Apple devices explains all

Find out more about unlocking your device

Need to activate your SIM? Here’s what you'll need to do:

1. Put the SIM into your device
2. Activate it
3. Wait for a signal and the EE symbol to appear on your screen

Activation usually happens quickly but can take up to 24 hours.

Joining us from another network? You’ll need three things to keep your mobile number.

1. Porting Authorisation Code (PAC)
   You can get this from your current provider. A PAC lets you transfer your number from one network to another. When issued, a PAC is valid for 30 days.
   
2. An active EE SIM
   When you join us, we’ll send you a new EE SIM. We’ll then transfer your existing mobile number to your new SIM.
3. A temporary mobile number
   Your new EE SIM comes with its own number. We’ll replace this with your existing mobile number – so we’ll need to know both numbers.

Got all three? Great, you can now go to EE and transfer your current mobile number. Do this before 17:30 on a working day, we’ll transfer your number on the next working day. If it’s after 17:30, at the weekend, or on a bank holiday it’ll take us an extra working day to transfer.

Find out more about keeping your business mobile number

Upgrade and get the latest phones, tablets and smartwatches from EE business.

• View our mobile phones
• View our tablets
• View our smart watches

If you’re in the UK and making calls or sending texts to someone who’s abroad, it will cost you extra. 

But we’ve made it easy for you to save on these international calls and texts. If you're a small business, just add one of our calling abroad bundles.

• If you have an All Rounder or Full Works plan with Inclusive Extras, you can get 500 international direct dialling (IDD) minutes to our Europe Zone and Business Zone countries as an add-on.
  
• You have a choice of calling abroad add-ons, depending on the countries you want to call or text, and how many minutes or texts you need. Log in to EE to choose the one that best suits your needs.
• If you don’t get an add-on, make sure to check out our International Services information to find out how much calling or texting abroad from the UK costs.

As an EE customer, a daily charge will apply if you use your mobile in the European Union (EU) or European Economic Area (EEA).

But, you won’t have to pay this charge if:

• you have a Roam Abroad Inclusive Extra
• you have an add-on for roaming
• you’ve taken out a Business Connect plan
• or your plan started before 27 October 2021.

Roaming outside of Europe

Going further afield? Find out roaming costs or add-ons for countries outside Europe.

Roaming add-ons

We’ve got a range of roaming add-ons available so you can get best value for money when you’re abroad. Log in and check out the best roaming add-ons for you.

Are you ready to roam?

You can check that roaming is activated for your mobile number (or numbers) before you travel. Log in to check your roaming settings.

Inclusive Extras are amazing extras included in our Smart and Full Works plans. Choose the Inclusive Extras that’s right for you from Apple Music to TNT Sports and do more of what you love.

How do I choose my Inclusive Extras?

You can pick your Inclusive Extras quickly and simply in the EE app, available on the iOS App Store and the Google Play store. Or by texting “Pick” to 150.

How do I set up Inclusive Extras?

Once you’ve chosen your Inclusive Extras, we’ll send you a message from 150, with the next steps to help you get started.
 

• Find out more about Inclusive Extras
• Download the EE app on IOS
• Download the EE app on Google play

If you’ve lost your device – don’t panic! Contact us straight away.

Call 150 from an EE handset or 07953 966250 from any other phone (calls charged at local rates). If you’re abroad call +44 (0)7953 966250 (calls charged at international call rates).

It’s extremely important that you let us know your device is gone as soon as you know. If you don’t let us know within 24 hours of your device being lost or stolen, you’ll be liable for all call charges incurred.

Find out more about lost or stolen devices

Phishing scams are designed to get hold of your personal information. They’re usually emails, or other messages made to look and sound like they’ve come from a trusted company. 

Tips for staying safe

• Trust your instincts
  If something looks suspicious or you’re unsure about it, there’s probably a catch
• Look out for ‘https’ in the URL
  For any online payments, the URL should start with ‘https’ — this indicates its secure
• Don’t click on links in emails
  Type in the address or use a search engine to find the site you’re looking for
• Never enter your PIN online
  Look out for pop-ups asking you to confirm your card details or enter your PIN
• Update your security software
  Keep your security software and firewalls up to date

You can stop unwanted sales and marketing calls by registering with the Telephone Preference Service (TPS). This is a free, government-funded service, and the website also has useful info about unwanted text messages.

Please visit the TPS website for more information and to learn how to register.

Find out more about blocking unwanted calls

Computer viruses are programs designed to harm your phone, laptop or tablet, or steal your personal information. Frequently they’re spread by email, typically by sharing files, or by programs called worms or Trojans that are passed around the internet. They can make life very awkward so it's well worth taking some simple steps to try to avoid them.

You can avoid getting viruses by:

1. Installing a firewall 
   This is a piece of software that acts as a safety barrier between your device and the internet. It can protect your computer from viruses and attacks by people trying to access your personal stuff.
2. Installing an anti-virus program 
   Anti-virus software works hand-in-hand with your firewall. It checks anything that's been allowed through the firewall, to make sure it's safe and doesn't contain any viruses.

Find out more about computer viruses and how you can prevent them