OUT OF BUNDLE CHARGES AND ADDED SERVICES

This information is about EE Small Business tariffs. 

If you’re on a consumer tariff, please see the EE Consumer tariff guide.

If you’ve used up all your bundle’s allowance for making calls and sending texts, you’ll be charged for any calls made or messages sent outside of it. You can avoid any out of bundle charges by using add-ons. You won’t be charged for out of bundle data but you will need to buy a data add-on if you want to continue using data services in your mobile.

Go to My EE account to buy add-ons or call customer service on 150. Monthly add-ons will automatically renew every month until you remove them from your account. Just use My EE account or contact Customer Service on 150 to remove them.

Here’s a summary of additional charges you’ll incur if you go over your bundle allowance, and the add-ons you can buy to avoid these charges.

UK Services

Calling and texting within the UK

All prices listed in this table are charged per minute or per message and excl. VAT.

Service type

Cost (excl. VAT)

Calls and texts to standard numbers

Calls to UK & EU mobiles

52p

Calls to UK1 & EU landlines regional landlines

52p

Calls to MVNO numbers2

52p

EE Group call3

52p

Calls to retrieve voice mail

52p

Calls to customer services

Free

Text messages to UK & EU mobiles

34p

Text messages to UK & EU landlines

11p

Picture messages to UK & EU mobiles

52p

UK & EU data (applies to Business Connect only)4,7

1.6p per MB

Calls and texts to non-standard number prefixed by

Premium Rate Services (09)5

52p

Directory Enquiry Services (118)5

52p

Non-Geographic numbers (084 & 087)5

52p

Personal Numbering (070)6,7

4.7p

Radio paging (076)7

46p

Text messages to Radio paging (076)7

13p

Bypass services via (077)7,8

46p

05 (including 0500)7

46p

Multimedia services6,7

From 63p to £2.50

Speaking clock (123)7

33p

International Operator assistance (155)7

£1.28

0800, 0808, 116

Free

Emergency calls (999, 112)9

Free

Non-emergency NHS (111)9

Free

Non-emergency police (101)9

Free

Blind and disable directory enquiries (195)9

Free

Access to RNID TypetalkTM via BT RelayAssist9

Free

Charity & Helpline Services7,9,10

Free

ByPass Services via 29 xx pp Shortcodes7,11

29 03 00 to 99

2.5p

29 25 00 to 999

20.8p

 

References

  1. Numbers starting with 01, 02 or 03 excluding Jersey, Guernsey, Isle of Man and Republic of Ireland) and EU
  2. Calls & text messages to certain MVNO and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. See below ‘Points to Note’ for more information.
  3. For EE Group Call description see below ‘Points to Note’.
  4. For data roaming outside our Europe Zone see below ‘Data add-ons for travelling outside our Europe Zone’ in our ‘Roaming Services’ section. Only payable if you opt out the ‘Roaming data add-ons’.
  5. These calls will also have an additional Service Charge. Details on Service Charges can be found at: www.ee.co.uk/ukcalling.
  6. Price vary by service, for more details please refer to the Help section of our website at www.ee.co.uk
  7. This price will not increase each year by the Consumer Price Index rate of inflation published in January plus 3.9%. This price may increase from time to time.
  8. Bypass Services via 07744, 07755, 0775522, 0775533, 0775544, 0775555, 0775520, 0775530.
  9. Calls will not be deducted from your inclusive allowance.
  10. Calls to some charity & helpline services are free. Please refer to the Help section of our website at www.ee.co.uk for a full list.
  11. The pp digits indicate the price (inc. VAT) in pence per minute and the xx indicates the last two dialling numbers of the specific number                   

Points to Note

UK VAT - As of October 2012 VAT is charged at 20%. If the rate is increased the amount that you pay will automatically be increased by an equivalent amount (meaning that the amount in the inc. VAT column of our charges table will be revised upwards to reflect the rate increase). On the bill, for pay monthly customers the charge for each call is rounded to the nearest tenth of a penny. The total of each of the subcategories of ‘call charges’ and ‘other usage charges’ will be rounded to the nearest penny on the bill, then added together before VAT is added to this final figure. Customers should look at the travelling section within this document for the minimum call charge for travelling calls.

Notes on UK calling - Unless we tell you otherwise, all charges for UK calls are for calls made or received within the UK only.

Calls within the UK only are calls made or received in either England, Wales, Scotland or Northern Ireland.

As you’ll know, the Channel Islands and the Isle of Man are not part of the UK. That means that, although customers of networks there will have a telephone number starting with 01, 02, 03 or 07, calls to those numbers from the UK will be charged as an IDD call (International Direct Dial)

What’s a UK landline or a local/national call? - This is a call made within the UK to a UK number beginning with 01, 02 or 03.

What’s a UK mobile call? - This is a call made within the UK to a mobile number allocated to the national UK GSM cellular network operators and many of the mobile virtual network operators (‘MVNOs’).  There are some newer networks who have a telephone number starting with 07 but which aren’t treated as a UK mobile call for the purpose of inclusive allowances.  Once we become aware of these newer networks and their number ranges we’ll try to make sure that calls to those numbers are included in your allowance. This may not always be possible and at the moment there are 13 number ranges that are not included in your allowance. These include: 079112, 078920, 078931.079788, 077211, 077856, 075594, 074088, 074067, 074187, 074189, 074182, 074409. That means that if you call one of those numbers, that call won’t come out of your inclusive allowance and you’ll be charged your price plan’s rate for a call to a UK mobile.  As networks like these change from time to time, please contact us if you would like to check a particular number before dialling it from your EE phone.  Personal numbers that begin with 070, are not included in allowances. 

Call Return - You can return a call directly from your voicemail just by selecting ‘#’ once you’ve finished listening to a voicemail message. 

Roaming rates apply when accessing your voicemail service whilst abroad.  Standard rates apply when using Call Return whilst abroad.

Call Divert - Call divert is a feature which lets you divert your incoming calls to a different number.  Calls diverted from your number are included in your allowances where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to calls diverted to outside of allowance calls.

Calling into CS - You can call into our Customer Services by dialling 150 from your handset or from a UK landline call 0845 412 5000 - when calling this number you will be charged EE’s Access Charge of 46p per minute plus a service charge of 6p per minute (excl. VAT) -. If you’re calling from abroad call +44 7953 966 150.

Group Voice Messaging - Send one voicemail message to up to 20 EE friends at once. 

EE Group Call - EE Group Call is a conference call hosting service that enables up to 20 callers to conference in to one call. 

The group organiser will need to choose a conference ID.  This can be any 6 digit number, for improved security we suggest avoiding numbers like 111111 or 123456.   Conference ID’s can be longer than 6 digits if desired.  Participants dial into EE Group call at the agreed date and time of the call and enter the conference ID when prompted. These calls are included as part of your voice allowance.

Text messages to Third Party short codes (Information Services) - Charges are set by and vary depending on the Third Party service provider and are excluded from allowances and bundles.

How Your Services Are Charged - Data - What do you mean by data usage?

We measure how much data you use in kilobytes (KB). Data is based on the following units:

  • 1024 bytes = 1 Kilobyte (KB) (equivalent to reading 2/3 paragraphs of text)
  • 1024 KB = 1 Megabyte (MB) (equivalent to about one hour of instant messaging)
  • 1024 MB = 1 Gigabyte (GB) (equivalent to about five hours of watching YouTube)

We send data across our network in packets no bigger than 1.5KB. A packet is just a unit of data.

Data usage is all the data that’s been sent or received. Upstream is where data is transferred from your device to the internet (uploading). Whereas downstream is from the internet to your device (downloading).

We calculate your data usage based on the amount of data that travels over our network both upstream and downstream, which may be different from the data your device consumes.

Your data usage will also include additional data packets which control the flow of data over the network and may also include data packets which have to be re-sent over the network, for example if you’re in an area with poor coverage and your connection drops off.

When content providers state the file size of their content, it may take up a little bit more of your data to download that file. This is because of encryption and addressing data which can be up to 10 per cent of the total file size. For instance, if an image is said to be 100MB, it may take up to 110MB of data to download that file to your device

Text Relay Services

Prefix

Number Dialled (all charges per minute)

Cost (excl. VAT)

18000

Direct access to the 999/112 (Emergency Services)

Free

18001

UK Landline (01, 02, 03)

Free

UK Mobile (07)

05

0800/0808

Personal numbering (070)2

4.7p

Radio Paging (076)2

46p

Premium Rate Services (09)1

52p

Directory enquiries (118)1

52p

Non-Geographic numbers (084 & 087)1

52p

Charity Helplines (116)

Free

Customer services (150)

Disability directory (195)

Non-emergency NHS (111)

Non-emergency police (101)

Electricity helpline (105)

18002

UK landline (01, 02, 03)

Free

UK Mobile (07)

Personal Numbering (070)2

4.7p

Radio Paging (076)2

46p

References

  1. These calls will also have an additional Service Charge. Details on Service Charges can be found at www.ee.co.uk/ukcalling.
  2. This price will not increase each year by the Consumer Price Index rate of inflation published in January plus 3.9%. This price may increase from time to time.

Add-ons for services within the UK

Go to My EE account or call customers services on 150 to purchase add-ons for calling, texting and using data within the UK. 

Add-on type

Minimum term

Cost (excl. VAT)

One-off data passes

250MB pass1

30 days

£2.84

1GB pass1

30 days

£7.60

2GB pass1

30 days

£9.50

5GB pass1

30 days

£12.35

10GB pass1

30 days

£19.03

Recurring data passes

1GB pass2

Recurring

£4.74

2GB pass2

Recurring

£7.60

5GB pass2

Recurring

£9.50

10GB pass2

Recurring

£12.35

20GB pass2

Recurring

£19.03

Unlimited pass3

Recurring

£22.77

Time-based data passes

Unlimited pass4

24 hours

£2.73

Unlimited pass4

7 days

£18.22

Calls and text bundles

Unlimited UK & EU Picture Messages5,6

30 days

£4.55

200 UK minutes to UK 084 & 087 numbers6

30 days

£5.70

References

  1. Valid until the end of your billing cycle. Any remaining allowance in your tariff plan will be used first. The cost will appear in your next bill. When you run out of data allowance, data add-ons may be purchased via your device. Any data add-ons added part way through your billing cycle will be charged at the full price and will give you the full allowance from the point the data add-on is added. Any unused data will be lost at the end of your billing cycle.
  2. Available on selected pay monthly plans. Allowances last until end of current bill cycle or until used up, whichever comes first. These automatically renew on your next bill date unless you cancel. Text STOP and the name of your add-on (e.g. STOP 1GB ADD-ON) to 150 at any time and it won’t restart on your bill date. Cost of the add-on is added to your next bill, then each month until you cancel. The monthly cost of the add-on is NOT pro-rated. Unused data does not roll over. Any data add-on allowance (except for unlimited, see below) will be added to the giftable allowance.
  3. Available on selected pay monthly plans. These last 30 days and automatically restart on your next bill date unless you cancel. Text STOP and the name of your add-on (e.g. STOP UNLIMITED ADD-ON) to 150 at any time and it won’t restart on your bill date. Cost of the add-on is added to your next bill, then each month until you cancel. The monthly cost of the add-on is NOT pro-rated. 50GB fair use policy applies outside UK.
  4. These add-ons have a set duration of either 24 hours or 7 days. The time starts the moment you buy it. Any remaining allowance data will be used first. The cost will appear on your next bill. Data in these passes can’t be gifted. These passes will remain in your account until the end of the duration.  
  5. Picture Message add-on: you will be charged the full charge if you send a Picture Message and thereafter you will have unlimited usage for the remainder of your billing cycle.
  6. If you add this add-on part way through your billing cycle you will be charged at a pro-rated rate until the start of your next billing cycle, but you will receive the full allowance from the point the bundle is added. The allowances will be provided on a recurring 30-day basis (unless otherwise stated) until removed from your account.

Allowances and options

  • Inclusive calls are to standard mobile and landline numbers within relevant countries and do not include calls to premium rate, non-geographic or other non-standard numbers which are charged at standard roaming rates.
  • Multiple allowances can be purchased.
  • The allowance(s) will be applied to your account from midnight of the day of your request. The first monthly charge will be pro-rated to the date of your next monthly bill, and thereafter the full monthly charge(s) will be applied on each monthly bill. You will receive the full allowance from the point the allowance is added.
  • Unless we tell you otherwise, your allowance from an add-on will last for 30 days. If you buy a monthly recurring add-on, the monthly charge will continue until you ask our customer service agent to cancel. Remember, if you decide to cancel your add-on you’ll have to give us 30 days’ notice. The Monthly allowances used are calculated at approximately midnight on the final day of the customers billing cycle.
  • Bill Charges: Total amounts on your bill are rounded to two decimal places, so the value may be a penny higher or lower.

International Services

Calling and texting abroad from the UK

All prices listed in this table are charged per minute or per message and excl. VAT.

Service type

Cost (excl. VAT)

Calls to our Europe Zone1


£1.42

Calls to Zone 3: Canada and USA (incl. US Virgin Islands)


£1.90

Calls to Zone 4: Australia and New Zealand


£1.90

Calls to Zone 5: Rest of world2,3


£1.90

Calls to Satellite


£4.76

Calls to premium services (all destinations excl. Satellite)4


£3.33

Text messages to all destinations


34p

Text messages to premium services (all destinations excl. Satellite)


£2.28

Picture messages (all destinations excl. Satellite)


52p

References

  1. Europe Zone: Andorra, Austria, Belgium,  Bulgaria, Comoros, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal,  Republic of Ireland, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Vatican City (Italy)

    Note: Andorra, Faroe Islands and Comoros are part of our Europe International Zone but not part of our Europe Roaming Zone.
  2. Rest of World: Afghanistan, Albania, Algeria, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina, Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Cook,  Colombia, Comoros, Congo, Congo (Dem Rep of), Costa Rica, Cote d’Ivoire, Cuba2, Diego Garcia, Djibouti, Dominica, Dominican Rep, Dutch Antilles, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Polynesia,, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada,, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Honduras, Haiti, Hong Kong,, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia2, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali,, Mauritania, Mauritius, Marshall Islands, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea2, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar,, Russia, Rwanda, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia & Montenegro, Seychelles, Sierra Leone, Singapore, , Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga,  Trinidad & Tobago, Tunisia, Turkey (inc. Northern Cyprus), Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
  3. Calls to Cuba, Liberia and North Korea are currently barred.
  4. A pre call announcement will be played prior to connecting your call to an International Premium Service

Add-ons for calling and texting abroad from the UK

Go to My EE account or call customers services on 150 to purchase add-ons for calling and texting abroad from the UK. 

Add-on type

Minimum term

Cost (excl. VAT)

IDD EU Voice 50: 50 minutes of calls from UK to EU countries1

30 days

£2.85

IDD EU Voice 100: 100 minutes of calls from UK to EU countries1

30 days

£4.56

IDD EU Voice 250: 250 minutes of calls from UK to EU countries1

30 days

£10.27

USA & Canada Voice 500: 500 minutes to call USA & Canada from the UK

30 days

£5.70

IDD ROW Voice 50: 50 minutes to call Rest of World Zone countries from the UK2

30 days

£4.55

IDD ROW Voice 100: 100 minutes to call Rest of World Zone countries from the UK2

30 days

£9.13

IDD ROW Voice 250: 250 minutes to call Rest of World Zone countries from the UK2

30 days

£20.55

Ireland Business Extra: Unlimited Calls & Texts to Republic of Ireland from the UK3

30 days

£5.70

References

  1. Europe Zone countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, French Guiana, France, Germany, Gibraltar, Greece, Guadeloupe, Holland, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City (Italy).
  2. Rest of World IDD Countries: Antigua & Barbuda, Australia, Bahrain, Bangladesh, Barbados, Bermuda, China, Colombia, Dominican Republic, Egypt, Hong Kong, India, Indonesia, Jamaica, Kenya, Kuwait, Malaysia, Mauritius, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, St Lucia, Taiwan, Thailand, Trinidad & Tobago, Turkey, UAE, Ukraine, and Vietnam.
  3. For customers in Norther Ireland. Registered account address in Northern Ireland with a postcode prefixed with ‘BT’ required. 

Allowances and options

  • International add-ons give you an allowance to call and text from UK to standard mobile and landline numbers abroad except for calls to premium numbers and satellite.
  • Multiple allowances can be purchased.
  • The allowance(s) will be applied to your account from midnight of the day of your request. The first monthly charge will be pro-rated to the date of your next monthly bill, and thereafter the full monthly charge(s) will be applied on each monthly bill. You will receive the full allowance from the point the allowance is added.
  • Unless we tell you otherwise, your allowance from an add-on will last for 30 days. If you buy a monthly recurring add-on, the monthly charge will continue until you ask our customer service agent to cancel. Remember, if you decide to cancel your add-on you’ll have to give us 30 days’ notice. The Monthly allowances used are calculated at approximately midnight on the final day of the customers billing cycle.
  • Bill Charges: Total amounts on your bill are rounded to two decimal places, so the value may be a penny higher or lower.
  • Terms apply to International add-ons as set out in the ‘Terms Applying to All Subscription Options’ section of our price guide. To see these terms, go to business.ee.co.uk/terms, then ‘Small Business terms’ and then ‘EE price guide for Small Business’. 

Roaming Services

Europe zone roaming changes and charges

Following Brexit, the way our network operates in the EU will be changing.

If you have joined or upgraded to a small business plan from the 27th October 2021, you will be subject to a daily charge of £2 to use your mobile in our Europe Roaming Zone. This will not apply to Business Connect Plans. Data fair usage policy may apply. Charges are per Connection per day. For more information and other options apart from paying a daily roaming charge, see: Roaming | International Business Mobile Plans | EE Business then ‘Roaming in our Europe Zone?’. 

Calling and texting while travelling abroad

All prices listed in this table are charged per minute or per message and VAT exempt.

Service type

Cost (VAT exempt)

Calls within my country zone, to Europe Zone and back to UK

Zone 1 and 2: Europe Zone1  

52p

Zone 3: Andorra and Faroe Islands

£1.14

Zone 4: USA and Canada

£1.54

Zone 5: Australia and New Zealand

£1.71

Zone 6: Rest of World2

£1.88

Zone 7: Maritime (ships and ferries) & Satellite

£2.28

Zone 8: Rest of the world exceptional3

£2.85

Zone 9: Planes

£2.85

Calls from my county zone to Rest of the World

Zone 1 to 7

£2.28

Zones 8 and 9

£2.85

Receiving calls

Zone 1 & 2: Europe Zone 

Free

Zone 3 to 5

£1.14

Zone 6: Rest of the World

£1.71

Zone 7: Maritime

£2.28

Zone 8 & 9

£2.85

Text messages within my country zone and back to UK

Zone 1 & 2: Europe Zone

34p

Text messages to all other destinations

Zone 1 to 7

74p

Zones 8 & 9

£1.14

Picture messages to all destinations

All Zones

52p

References

  1. Europe Zone: Austria, Belgium, Bulgaria, Channel Islands (incl. Guernsey & Jersey), Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French West Indies (incl. Guadeloupe, Martinique, Saint Barthelemy and Saint Martin), Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy (incl. Vatican City), Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (incl. Azores and Madeira), Republic of Ireland, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain (incl. Balearic Islands & Canary Islands), Sweden and Switzerland.

    Note:
    You may connect to a Turkish network in Norther Cyprus.

    Andorra and Faroe Islands are outside the EU/EEA and not included in our Europe Roaming Zone.
  2. Rest of World: Albania, Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia- Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cayman islands, Cambodia, Cameroon, Central Africa, Chile, China, Colombia, Costa Rica, Comoros, Cook Islands, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyz Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands Antilles, Nepal, New Caledonia, North Korea, Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, The Seychelles, Senegal, Serbia, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tanzania, Thailand, Turks and Caicos Islands, UAE, Togo, Tonga, Trinidad & Tobago, Turkey, Tuvalu, Uganda, Ukraine, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
  3. Rest of World Exceptional: Benin, Bahamas, Cuba, Cape Verde, Chad, Congo, Djibouti, Falkland Islands, Kuwait, Laos, Maldives, Mongolia, Palau, Tajikistan, Tunisia, Turkmenistan and Uzbekistan.

Calls whilst Roaming

  • Standard roaming rates apply when calling into your voicemail service whilst abroad.
  • For further details on call costs whilst roaming please refer to the Help section of our website, www.ee.co.uk.
  • If you connect to a local WiFi service on your mobile phone while you're abroad, you won't use any of your Data Roaming add-on while you're using it.  Charges for using WiFi will be made by the local provider.
  • Data charges if opt-out of data pass while Roaming abroad are £7.50 per MB

Add-ons for travelling within our Europe Zone

If you run out of your allowance, it costs the same to buy add-ons in our Europe Zone as it does in the UK. Just go to My EE account or call customers services on 150 to purchase add-ons as if you were in the UK.

Add-on type

Minimum term

Cost (VAT exempt)

One-off data passes

 

 

250MB pass1

30 days

£2.84

1GB pass1

30 days

£7.60

2GB pass1

30 days

£9.50

5GB pass1

30 days

£12.35

10GB pass1

30 days

£19.03

Recurring data passes

 

 

1GB pass2

Recurring

£4.74

2GB pass2

Recurring

£7.60

5GB pass2

Recurring

£9.50

10GB pass2

Recurring

£12.35

20GB pass2

Recurring

£19.03

Unlimited pass3

Recurring

£22.77

Time-based data passes

 

 

Unlimited pass4

24 hours

£2.73

Unlimited pass4

7 days

£18.22

Calls and text bundles

 

 

Unlimited UK & EU Picture Messages5,6

30 days

£4.55

200 UK minutes to UK 084 & 087 numbers6

30 days

£5.70

Calls, texts and data bundles

 

 

Roam abroad pass: Access to use domestic minutes, text and data allowances whilst roaming in the EU and 7 ROW destinations7            

30 days

£10

References

  1. Valid until the end of your billing cycle. Any remaining allowance in your tariff plan will be used first. The cost will appear in your next bill. When you run out of data allowance, data add-ons may be purchased via your device. Any data add-ons added part way through your billing cycle will be charged at the full price and will give you the full allowance from the point the data add-on is added. Any unused data will be lost at the end of your billing cycle.
  2. Available on selected pay monthly plans. Allowances last until end of current bill cycle or until used up, whichever comes first. These automatically renew on your next bill date unless you cancel. Text STOP and the name of your add-on (e.g. STOP 1GB ADD-ON) to 150 at any time and it won’t restart on your bill date. Cost of the add-on is added to your next bill, then each month until you cancel. The monthly cost of the add-on is NOT pro-rated. Unused data does not roll over. Any data add-on allowance (except for unlimited, see below) will be added to the giftable allowance.
  3. Available on selected pay monthly plans. These last 30 days and automatically restart on your next bill date unless you cancel. Text STOP and the name of your add-on (e.g. STOP UNLIMITED ADD-ON) to 150 at any time and it won’t restart on your bill date. Cost of the add-on is added to your next bill, then each month until you cancel. The monthly cost of the add-on is NOT pro-rated. 50GB fair use policy applies outside UK.
  4. These add-ons have a set duration of either 24 hours or 7 days. The time starts the moment you buy it. Any remaining allowance data will be used first. The cost will appear on your next bill. Data in these passes can’t be gifted. These passes will remain in your account until the end of the duration.  
  5. Picture Message add-on: you will be charged the full charge if you send a Picture Message and thereafter you will have unlimited usage for the remainder of your billing cycle.
  6. If you add this add-on part way through your billing cycle you will be charged at a pro-rated rate until the start of your next billing cycle, but you will receive the full allowance from the point the bundle is added. The allowances will be provided on a recurring 30-day basis (unless otherwise stated) until removed from your account.
  7. Monthly recurring add-on that enables access to use domestic plan’s minutes, texts, and data allowance whilst roaming in the Europe Zone (see above ‘Calling and texting while travelling abroad” for Europe Zone country details) and 7 Rest of the World destinations: USA, Canada, Mexico, Australia, New Zealand, China and South Africa. Could be removed after first 30 days.

Allowances and options

  • Inclusive calls are to standard mobile and landline numbers within relevant countries and do not include calls to premium rate, non-geographic or other non-standard numbers which are charged at standard roaming rates.
  • Multiple allowances can be purchased.
  • The allowance(s) will be applied to your account from midnight of the day of your request. The first monthly charge will be pro-rated to the date of your next monthly bill, and thereafter the full monthly charge(s) will be applied on each monthly bill. You will receive the full allowance from the point the allowance is added.
  • Unless we tell you otherwise, your allowance from an add-on will last for 30 days. If you buy a monthly recurring add-on, the monthly charge will continue until you ask our customer service agent to cancel. Remember, if you decide to cancel your add-on you’ll have to give us 30 days’ notice. The Monthly allowances used are calculated at approximately midnight on the final day of the customers billing cycle.
  • Bill Charges: Total amounts on your bill are rounded to two decimal places, so the value may be a penny higher or lower.

Add-ons for travelling outside our Europe Zone

For more details on these add-ons including how to get them see: Roaming | International Business Mobile Plans | EE Business

Add-on type (all charges excl. VAT)

Minimum term

Cost (VAT exempt)

Roam abroad pass: Access to use domestic minutes, text and data allowances whilst roaming in the EU and 7 ROW destinations1

30 days

£10

Business Daily Passport: Unlimited calls & texts and 1GB data2

1 day

£6.85

World Daily Passport: Unlimited calls & texts and 1GB data3

1 day

£8.56

Business Monthly Passport: Unlimited calls & texts and 1GB data2

12 months

£34.26

World Monthly Passport: Unlimited calls & texts and 10GB data3

12 months

£51.39

References

  1. Monthly recurring add-on that enables access to use domestic plan’s minutes, texts, and data allowance whilst roaming in the Europe Zone (see above ‘Calling and texting while travelling abroad” for Europe Zone country details) and 7 Rest of the World destinations: USA, Canada, Mexico, Australia, New Zealand, China and South Africa. Could be removed after first 30 days.
  2. Business Passport countries: Australia, Canada, China, India, Israel, New Zealand, Qatar, Russia, Singapore, South Africa, Thailand, Turkey, USA. You opt-in to Business Daily Passport by texting PASSPORT to 150, or by calling 150 on your phone. It may take up to 24 hours to be applied to your account from the moment you opt-in and you’ll receive a text message to confirm when it has been added.
  3. World Passport countries: Albania, Argentina, Armenia, Australia, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bosnia & Herzegovina, Brazil, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Kuwait, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Morocco, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Ukraine, United Arab Emirates, USA, Uruguay, Venezuela. You opt-in to World Daily passport by texting WORLD PASSPORT to 150, or by calling 150 on your phone. Monthly recurring roaming passports can be added by calling 150 on your phone. It may take up to 24 hours to be applied to your account from the moment you opt-in and you’ll receive a text message to confirm when it has been added.

Allowances and options

  • Inclusive calls are to standard mobile and landline numbers within relevant countries and do not include calls to premium rate, non-geographic or other non-standard numbers which are charged at standard roaming rates.
  • Multiple allowances can be purchased.
  • Bill Charges: Total amounts on your bill are rounded to two decimal places, so the value may be a penny higher or lower.
  • Roaming bundle rates only apply when you use your device outside the United Kingdom.
  • Terms apply to Roaming add-ons as set out in the ‘Terms Applying to All Subscription Options’ section of our price guide. To see these terms, go to business.ee.co.uk/terms, then ‘Small Business terms’ and then ‘EE price guide for Small Business’

Data add-ons for travelling outside our Europe Zone

Data add-on type

Minimum term

Cost (VAT exempt)

Zone A1

40MB pass

24 hours

£4.56

100MB pass

24 hours

£8.00

250MB pass

7 days

£22.84

750MB pass

7 days

£45.68

2GB pass

12 months

£114.21

Zone B2

20MB pass

24 hours

£5.71

45MB pass

24 hours

£11.42

90MB pass

7 days

£22.84

200MB pass

7 days

£45.68

Zone C3

10MB pass

24 hours

£5.71

22MB pass

24 hours

£11.42

40MB pass

7 days

£22.84

100MB pass

7 days

£45.68

Zone D4

5MB pass

24 hours

£5.71

11MB pass

24 hours

£11.42

20MB pass

7 days

£22.84

45MB pass

7 days

£45.68

Zone E5

5MB pass

24 hours

£34.26

10MB pass

24 hours

£62.82

References

  1. Zone A: Andorra, Armenia, Australia, Canada, China, Hong Kong, India, Israel, Japan, Malaysia, Mexico, Moldova, New Zealand, Peru, Qatar, Russia, Singapore, South Africa, Thailand, Turkey, USA
  2. Zone B: Albania, Algeria, Argentina, Bahrain, Bermuda, Brazil, Cambodia, Caribbean, Columbia, Dominican Republic, Ecuador, Indonesia, Isle of Man, Kenya, Kuwait, Macedonia, Montserrat, Nicaragua, Nigeria, Oman, Philippines, Saudi Arabia, Serbia, South Korea, Sri Lanka, Taiwan, Ukraine, United Arab Emirates
  3. Zone C: Benin, Botswana, Egypt, Gabon, Guinee, Ivory Coast, Jordan, Madagascar, Mali, Mongolia, Montenegro, Morocco, Panama, Senegal, Sudan, Tanzania, Vietnam, Zambia
  4. Zone D: Air and Maritime, Afghanistan, Angola, Bangladesh, Belize, Bhutan, Bolivia, Bosnia and Herzegovina, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Centrafrique, Chad, Chile, Congo, Cook Islands, Costa Rica, Cuba, Djibouti, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, Gambia, Georgia, Ghana, Greenland, Guam, Guatemala, Guyana, Honduras, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Malawi, Mauritius, Mozambique, Namibia, Nepal, Netherland Antilles, Niger, Pakistan, Palestine, Papua New Guinea, Paraguay, Sierra Leone, Suriname, Swaziland, Syria, Tajikistan, Tunisia, Uganda, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen
  5. Zone E: Azerbaijan, Belarus, Maldives, Rwanda, Seychelles

Allowance and options

  • Add-on has a 12-month minimum commitment period and early termination fees will apply if it is cancelled within the first 12 months. 
  • After the 12-month period, the add-on will continue to be applied to the account on monthly basis until cancelled
  • Some non-EU countries may be temporarily blocked from time to time.
  • Data charges while roaming if you opt out of data pass are £7.5 per MB. 

For more in depth guide to prices and add-ons terms and conditions please see ee.co.uk/businessterms, then ‘Small Business terms’ and then ‘EE price guide for Small Business’ and ‘Non-Standard Price Guide for EE Small Business’ 

For more information on our roaming charges head over to: EE Business Roaming Costs and Add-ons

If you want to stop receiving notifications when you have used all your voice and text bundle’s allowance, just text STOPOUT to 150.

From 1st of September 2020, (unless otherwise stated), your eligible add-ons and eligible out of bundle charges will increase (rounded up to the nearest whole pence) on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. This excludes add to plan accessories and device insurance. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you’re an EE customer.

The following charges will NOT increase each year by the Consumer Price Index rate of inflation published in January plus 3.9% (although these prices may increase from time to time):

  • Service charges
  • International operator assistance (155)
  • Speaking clock (123)
  • Paging Services (076)
  • Bypass services
  • Calls to numbers starting 00800
  • Calls to numbers starting in 05 (including 0500)
  • Calls to Customer services
  • Entertainment add-ons (for example Apple TV, Amazon Prime and BT Sport)
  • Add to plan
  • Insurance
  • Regulated rates (e.g. 070 numbers)
  • Text relay