OUT OF BUNDLE CHARGES

This information is about EE Small Business tariffs. 

If you’re on a consumer tariff, please see the EE Consumer tariff guide.

If you’ve used up all your bundle’s allowance for making calls or sending texts, you’ll be charged for any calls made or messages sent outside of it.

You can avoid any out of bundle charges by using your My EE account to buy add ons

Here’s a summary of some of the additional charges you’ll incur if you go over your bundle allowance. 

Calling and texting within the UK


Service Type

Charges (per minute or per message)

Calls to mobiles and landlines

48p

Text messages to mobiles

31p

Text messages to landlines

10p

 Picture Messages to mobiles

48p

Premium Rate Services (09)

48p1

Directory Enquiry Services (118)

48p1

Non-Geographic numbers (084 & 087)

48p1

Personal Numbering (070)2

4.7p

Paging Services (076)2

46p

Call forwarding services (e.g. 07744, 07755)2

46p

05 (including 0500)2

46p

0800, 0808, 116

Free

  1. These calls will also have an additional Service Charge. Details on Service Charges can be found at www.ee.co.uk/ukcalling.
  2. This price will not increase each year by the Consumer Price Index rate of inflation published in January plus 3.9%. This price may increase from time to time.

Calling and texting abroad from the UK

Our Europe International Zone

Austria, Andorra, Belgium, Bulgaria, Channel Islands (incl. Guernsey & Jersey), Comoros, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, French West Indies (incl. Guadeloupe, Martinique, Saint Barthelemy and Saint Martin), Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy (incl. Vatican City), Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (incl. Azores and Madeira), Republic of Ireland, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain (incl. Balearic Islands & Canary Islands), Sweden and Switzerland. 

Note: 

Andorra, Faroe Islands and Comoros are part of our Europe International Zone but not part of our Europe Roaming Zone.
 

Service type

Charges (per minute or per message)

Calls to Europe Zone

£1.31

Calls to Zone 3: Canada & US (incl. US Virgin Islands)

£1.75

Calls to Zone 4: Australia & New Zealand

£1.75

Calls to Zone 5: Rest of world (any other country not listed above)

£1.75

Calls to Satellite

£4.36

Calls to premium services

£3.05

Text messages

31p

Text messages to premium services

£2.09

Picture messages

48p

  1. Charges are per minute or per message. 
  2. A pre call announcement will be played prior to connecting your call to an International Premium Service
  3. Calls to Cuba, Liberia and North Korea are currently barred.

Travelling abroad (Roaming)

Our Europe Roaming Zone

Austria, Belgium, Bulgaria, Channel Islands (incl. Guernsey & Jersey), Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French West Indies (incl. Guadeloupe, Martinique, Saint Barthelemy and Saint Martin), Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy (incl. Vatican City), Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (incl. Azores and Madeira), Republic of Ireland, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain (incl. Balearic Islands & Canary Islands), Sweden and Switzerland.

Note:

  • You may connect to a Turkish network in Northern Cyprus.
  • Andorra and Faroe Islands are outside the EU/EEA and not included in our Europe Roaming Zone.

Travelling abroad – Calling

Calls within zone, to EU and back to UK

Calls to Rest of the World

Receiving calls

Europe Zone

48p

£2.09

Free

Zone 3: Andorra & Faroe Islands

£1.05

£2.09

£1.05

Zone 4: USA & Canada

£1.41

£2.09

£1.05

Zone 5: Australia & New Zealand

£1.57

£2.09

£1.05

Zone 6: Rest of the world (any other country not listed above or below)

£1.72

£2.09

£1.57

Zone 7: Maritime

£2.09

£2.09

£2.09

Zone 8: Rest of the world exceptional1

£2.61

£2.61

£2.61

Zone 9: Planes

£2.61

£2.61

£2.61


Travelling abroad - Texting

Text messages

Picture messages

Zones 1 to 7

68p

48p

Zone 8 & 9

£1.05

48p


1. Zone 8: Rest of World Exceptional (Benin, Bahamas, Cuba, Cape Verde, Chad, Congo, Djibouti, Falkland Islands, Kuwait, Laos, Maldives, Mongolia, Palau, Tajikistan, Tunisia, Turkmenistan and Uzbekistan).

* All charges listed above are per minute or per message.

** Standard roaming rates apply when calling into your voicemail service whilst abroad.

*** If you connect to a local Wi-Fi service on your mobile phone while you're abroad, you won't use any of your Data Roaming add-on while you're using it.  Charges for using Wi-Fi will be made by the local provider.

**** Data charges while roaming if you opt out of data pass are £7.5 per MB.

For more information on our roaming charges head over to: EE Business Roaming Costs and Add-ons 

For a more in depth guide to prices please see the Non Standard Price Guide for EE Small Business

If you want to stop receiving these Notifications, just text STOPOUT to 150.