MANAGE YOUR EE BILLING ACCOUNT

How to see your last bill

Just log in to My EE and:

• After you’ve logged in select the option SEE THIS BILL.
• Select the menu and choose Bills & payments.

You’ll then see your last bill, including:

• A breakdown of your plan’s monthly charges.
• What you used inside your plan.
• Any extra charges.

To see more details for any of these, just select the one you want.

How to see a previous bill

You can see any of your previous 12 bills inside your bills and payments. Just look out for the drop-down menu which is under See a previous bill.

Use our free text service

If you can’t see your bill online, you can get information about your last bill by using our free 150 text service.

Just text BILL to 150 from your pay monthly phone.

Managing paper bills

Paper billing* provides you with a fully itemised copy of your bill sent to your billing address each month. If you’d like to add or remove paper billing from your plan, just get in touch.

* Read our non-standard price guide for costs (see paper bill in Service Charges)

Not found your answer? Ask the Community.

Your payment date and details of your next bill can be found inside your bills and payments.

What you’ll be shown

Your last bill: This is your most recent bill, including the final cost and date it was made available for you to see.

Next to your last bill, you’ll be shown when your payment is due. If you pay by Direct Debit, you’ll be shown when the payment will be taken.

Your next bill: This is the date your next bill will be ready for you to see. You can also keep track of any extra charges you may have so far by selecting Check any extra charges so far.

Go to bills and payments >

Not found your answer? Ask the Community.

You can ask to receive a different format of your bill at any time using My EE – this includes braille, audio, printed or large print versions.

There’s a small charge per copy received* - however, there are no hidden costs as you choose how many times you’d like to receive your bill before completing the request.

How to order your bill

1. Log in to My EE.
2. Select the Menu.
3. Then Bills and payments.   
4. To order a printed copy, select Order printed copy by post >

To order a braille, audio, or large print copy; choose the option Request a braille, audio, or large print version >

All orders will be sent to your billing address - you can view or change this information in your account settings.

If you’re having any difficulty ordering your bill, use Live chat by clicking the 'Help' button on this page or you can WhatsApp us on 07483 961600:

WhatsApp us

What will be shown on your bill

Charges for copies will appear on your next bill in the Breakdown of Charges* section.

Not found your answer? Ask the Community.

* Read our non-standard price guide for costs.

For the first six months of your contract, you’ll be sent a text reminder when your bill is ready.

You can choose whether this reminder is sent by:

• Text to your mobile number.
• Text to another mobile number.
• Email.

To change where your alerts are sent:

1. Log in to My EE.
2. Select the Menu, then Account settings.
3. Choose Alerts.

To select how you'd like to be reminded about your bills, go to Manage your alerts >

Not found your answer? Ask our Community.

You can keep track of your monthly data and add-ons allowance anytime -  just log into My EE and select device and usage.

What you'll be shown

• Details of your remaining data allowance.
• Details of your remaining minutes, texts, or data allowance for any in-plan or purchased add-ons (like roaming minutes).
• When your allowances will refresh.

See my current usage now >

Use our free text service

You can text these codes to 150 for free from your EE pay monthly phone to find out the following:

• Text AL to 150 to see your current allowance.
• Text APP to 150 to see usage by downloading the EE app.
• Text BALANCE to 150 to view any extra charges outside your price plan and your remaining allowances.

Not found your answer? Ask our Community.

Your current usage shows details of your remaining data allowance, which is the data that is included in your plan.

You can keep track at any time in My EE by selecting current usage from the menu.

What you’ll be shown

• Your current data usage is shown as an aqua bar. This goes down each time you use more data.
• How much data you have left. For example, you’ve 2GB left of your 8GB allowance.
• Underneath your data bar you’ll see the option See details. If you choose this, we’ll show you a breakdown of your data passes.
• The colour of the bar will change to red when you have less than 20% of your allowance remaining. We’ll also send you a text to let you know.

Going over your data allowance

Don’t worry. When you have less than 20% of your data remaining, we’ll send you a text to let you know - then again when it’s run out.

You can then choose to buy more data or wait until your allowance refreshes again. There are no hidden charges.

Use our free text service

If you can’t access My EE, you can text the following to 150 from your EE phone for free:

• Text AL to see your current allowance.
• Text APP to see usage by downloading the EE app.
  

Not found your answer? Ask our Community

Your active add-ons allowance can be seen in My EE by selecting current usage from the menu. Active add-ons can include extra minutes, texts, or data which may be included in your plan or may have been bought..

What you'll be shown

You’ll be shown details of your add-ons and your remaining allowance. This will be given to you as a number - for example, for picture messages it will say you have 7 messages left to send.

If you have an unlimited amount of texts or minutes included in your plan, you’ll also be shown details of these here.

Buying add-ons

To buy an add-on:

1. Log into My EE.
2. Go to plans and add-ons in the menu.
3. Select the add-on tab. You'll be shown a list of available add-ons including roaming, data and picture add-ons.

You can also visit add-on.ee.co.uk from your pay monthly phone - you’ll need to be connected to 4G so make sure WiFi is turned off while you’re doing this.

Removing add-ons

You can remove some add-ons in My EE go to plans and add-ons in the menu, then select the add-on tab.
If you can’t remove an add-on in My EE, please use Live chat by clicking the 'Help' button on this page or you can WhatsApp us on 07483 961600:

WhatsApp us

What will show on your bill

Add-ons can appear on your bill in two ways:

1. Either as a one-off charge and credit - these tend to be for add-ons bought occasionally, such as a data add-on when you’re abroad.

Get more help with one-off charges on your bill >  

2. They may appear under Your monthly plan charge. These are if you choose to buy a recurring add-on in My EE.

Get more help with recurring charges on your monthly EE bill >

You'll be able to see details of your plan in My EE including:

• When your allowance restarts.
• What you pay each month.
• When your contract ends and when you can upgrade.
• Your preferred payment method and included services such as add-ons.
• Any benefits you receive such as Insurance & Protection.

To see details of your plan:

1. Log in to My EE.
2. Go to the Menu.
3. Select Plan & add-ons.

You’ll now be see three tabs for details of your Plan, Add-ons and Benefits.

You can also view details of your plan by texting the following codes to 150 from your EE pay monthly phone. They're both free of charge.

• AL to view your current allowance or balance.
• BALANCE to view any extra charges outside your price plan and your remaining allowances.

See details of my plan now >

Choose from the links below to get more help.

If you’re not already logged in to My EE, you’ll first need to do so before we can take you to the page.

Manage your bills and payments

See a breakdown of your last bill (including when payment is due) >
See if you have any extra charges on your bill this month  >
Set up or change a Direct Debit >
Set up or change a credit or debit card >

Manage your device

Unlock my phone >
Show me my PUK code >
Manage my Content Lock settings >
Manage more device services >

Manage your account settings

See or update your email address >
See or update your home address (also known as your billing address) >
See or update how you receive billing alerts >
See or update your numbers >

Manage account access on your plan

There are two types of access to My EE for a pay monthly plan - the bill payer and main user.

Bill payer (account holder): The person who pays for the plan every month, for example a partner or parent. This person can see bills and change the settings.

Main user: Someone who uses a device linked to the bill payer’s account, for example a partner  or child. They will not be able to see bills or change some of the settings.

How to update the bill payer settings:

1.    In My EE select Account settings.
2.    Select Change your numbers.
3.    Then select from the options provided.
4.    For new numbers you'll receive a code by text - enter this and you're good to go.

Change the bill payer settings >

How to update the main user settings:

1.    In My EE, select the Device the user is using.
2.    Select the link which shows Manage this device >
3.    Select the tab Device usage controls

Change the main user settings >

More information on what's included in your monthly price plan and allowance:

EE pay monthly price plans and costs

Information on costs included in your plan or charges outside your allowance:

• Pay monthly price plan brochures.
• Pay monthly SIM Only price plans.

Out of plan charges

Information on all charges outside your allowance: 

• Non-standard charges.
• Charges for calling non-geographic numbers.