PRIVACY AND GDPR

Privacy Policy

Privacy Policy

This Privacy Policy also applies to all BT business customers who have taken EE mobile on a BT contract.

GDPR Clause

GDPR Clause v2 (.pdf 116 KB) 

These data protection terms and conditions apply to existing (pre-25th May 2018) EE business customers who are on standard terms, or who have otherwise been notified that they apply to their agreement. They do not apply to EE small business customers on an EE “business service/upgrade agreement”. New customers (post-25th May 2018) should have GDPR terms contained within their terms and conditions. 

GDPR Processing Annex

GDPR Processing Annex (.pdf 214 KB) 

This GDPR Processing Annex applies to any customers whose terms and conditions reference the GDPR Processing Annex.  It sets out the details regarding how your Personal Data is Processed when EE provides services to you.

GDPR Processing Annex - Device Lifecycle Management (.pdf 88 KB)

GDPR frequently asked questions

GDPR Frequently Asked Questions (.pdf 44KB)  

GDPR EU-US Privacy Shield FAQs (.pdf 78KB)

These documents answer some common queries you may have about GDPR and why we’re making changes to our agreements. 

If we make any changes to the Sub-Processors we use we will publish them on this page so please check back regularly.

Need more help?

  • EE app

    One little tap for complete control and all the help you need

  • EE Community

    Get all the help and support you need via the EE Community

  • Need help? Contact us

    Contact us and follow the easy steps to resolve your query