ROAMING FAQS

Roaming costs depend on your EE Business plan and where you’re going.

View information on plans and locations in 2. Roaming locations tab.

Your device has a data roaming control in its settings which you’ll need to enable. If it’s disabled, you won’t be able to use mobile data when you’re abroad.

We’ve prepared some easy-to-use guides for different devices so you can see how to switch on data roaming.

Device Help on EE Personal

With EE Business, you can only have one roaming allowance at a time. So if you already have an EE Business plan which includes roaming, a roaming add-on or a Roaming Passport, you won’t be able to select another roaming option.

And if you have a plan that already covers a country included in a Roaming Passport, you won’t be able to add a Roaming Passport.

It’s easy to check what plan you’re on in My EE.

As part of their upgrades in the United States, the major network operators have switched off 3G. So what does this mean for you?

4G or 5G devices

Roaming in the USA should change very little, if at all. You should continue to connect 4G and 5G networks as normal, but may notice a slight change to your roaming experience.

To help minimise any potential disruption, we’ve made 4G Calling available to our roaming customers in the USA. So you can make and take calls and texts over 4G/LTE, for better call set-up times, call quality and data roaming at faster speeds.

Just make sure your device has the latest updates and can connect to VoLTE in the UK.

3G devices

If you’ve not yet upgraded your 3G device, you’ll no longer be able to use 3G in the USA. 

Instead, you can manually connect to T-Mobile in the USA, by using your device’s settings menu. This allows you to use the 2G network – although you’ll likely see a loss in call quality and won’t be able to use data at the same time.

If you do only have a 3G device, you’re missing out on fantastic benefits – both in the USA and at home. Check out the EE shop for the latest deals.

Yes, we have a Fair Use Policy when roaming in our Europe Zone, which applies to data on certain plans.

You can see plan details and Terms and Conditions of the EE Price Guide for Small Business for more information and to see if the Fair Use Policy applies to you. Customers on Business Connect plans are exempt from the Fair Use Policy.

If the Fair Use Policy applies to you, we’ll be in touch if you use up your fair use amount when roaming. You’ll have to buy a data add-on if you want to keep using data when roaming.

For more information, read our Fair Use Policy.

Our roaming benefits are available to UK based customers only and our plans are intended for customers and users with a stable link to the UK who travel abroad periodically. For details of what we consider to be stable links, and the surcharges or other restrictions which we may apply where the user does not meet the stable links requirements, please see our Price Guide (PDF, 999 KB).

Yes, roaming charges count towards your spend cap.

So if you’ve set your spend cap to zero and you don’t have roaming included in your plan, you won’t be able to use your phone outside the UK – we'll automatically block roaming to prevent you getting any unwanted charges.

If you’d prefer to roam in our Europe Zone, you can increase your spend cap to cover the £2.15 daily charge.

You can update your spend cap in My EE or by texting SPEND CAP to 150.