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WHAT’S STANDARD MRC TRADE-IN FOR BUSINESS CUSTOMERS?
Want a new phone that doesn’t cost the earth? EE standard Monthly Reoccurring Charge (MRC) trade-in is an easy and cost-effective way to get the latest devices for less.
You save money by trading in your old phone with EE. We’ll securely refurbish or recycle your old device to keep it out of landfills and you’ll receive a monthly credit to save money off your bill.
Plus, because our network, is powered by 100% renewable energy, you’re not just getting a great deal, you’re helping save the planet too. Just another way that we’re taking steps today to build a better tomorrow.
Why it’s great
- It’s easy. All you have need to do is wait for the returns bag to arrive, pop your device in it and post it back for free.
- Cheaper repayments. When you trade in a device, it’s value will be applied as a monthly credit making your new monthly plan even cheaper.
- It’s sustainable. We securely refurbish and recycle all old devices to reduce e-waste and their environmental impact.
- Price promise. We understand that second-hand devices have minor blemishes and we won’t penalise you for this. Just answer the grading questions and return it within 14 days, to receive the full value quoted.
- Secure. All data is removed from your old device, as we re-wipe them before any refurbishment or resale.
For Enhanced Trade-In, please read What's Enhanced Trade-in for Business customers.
Trade-in for existing Business customers
If you have a device and you’re looking to upgrade an existing contract to a new plan, then good news. When you chose to trade in you’ll receive a monthly credit to reduce your repayments for the first 24 months.
Your trade in device can be in any condition. We’ll just need to ask a few simple questions to determine the condition and value of your device.
Standard MRC trade in is only applicable to eligible EE Business Plans.
To arrange a trade-in simply call 0800 956 6108 during the following opening hours:
- 9am – 7pm (Monday to Friday)
- 9am – 5pm (Saturday)
Trade-in for new Business customers
If you have a device and you’re looking to join EE by taking a new connection, then good news. When you chose to trade in your current device you will receive a monthly credit to reduce your repayments for the first 24 months.
Your trade in device can be in any condition. We will just need to ask a few simple questions to determine the condition and value of your device.
Standard MRC trade in is only applicable to eligible EE Business Plans.
To arrange a trade-in simply call 0800 956 6108 during the following opening hours:
- 9am – 7pm (Monday to Friday)
- 9am – 5pm (Saturday)
Who’s eligible to Trade-in their device?
Standard MRC Trade-In is available to customers taking a new business plan as a New Connection or Upgrade. The offer is:
- Only available to existing customers when they are eligible to upgrade.
- Not available for Anytime Upgrade.
- Not available on Business Connect plans.
What we need to know
If you’re eligible, we’ll need to know the model, condition, and the IMEI number of the device being traded in.
Your trade in device can be in any condition. We’ll just need to ask a few simple questions to determine the condition and value of your device.
To quickly find your IMEI number just dial *#06# to get it.
What you need to know
Even if you chose a longer contract term, the standard MRC trade in credit will apply for 24months from when the first monthly credit was applied.
We use a third-party company called Likewize to arrange the returns package and complete the device trade in for us. Just so you’re aware we don’t have the means to send a new returns pack as it’s completed by Likewize.
For any questions not relating to the actual return please contact EE.
Once you’ve made a Trade-in request, you’ll receive an email confirmation from Likewize. They’ll also send a text reminder to your contact mobile number.
If you’ve not received your returns package within five days of receiving the email confirmation, you can request a new returns pack from Likewize. Just follow the instructions contained within the email confirmation to reorder.
If you no longer have your email confirmation, please contact Likewize:
- Phone: 02087 323 798.
- Email: eeconsumer.uk@likewize.com.
Your trade in device must be returned within 14 days from receipt of your new equipment using the returns pack. If you don’t return the device, you’ll receive text and email reminders from Likewize until you complete the Trade in request.
If a device isn’t returned via the returns package, we’ll remove the monthly discount from your account.
All Apple Trade-in devices must have Find My iPhone turned off before being returned.
Standard MRC Trade-In terms apply, please refer to the Trade In Terms section of the Small Business Price Guide.
Likewize Terms & Conditions also apply as set out under the Small Business terms section. Please refer to Likewize Trade In Terms.