WIFI CALLING HELP
WiFi Calling lets you make and take calls and texts using WiFi, even if there’s no mobile network coverage.
All you need is a phone that supports WiFi Calling and a WiFi connection in the UK.
Who can get WiFi Calling
WiFi Calling for pay monthly and small business customers
WiFi Calling is available to:
- New and existing customers on EE pay monthly plans
- Existing small business customers.
All you need is a compatible device. Check the device specifications in EE Consumer’s device guides to see if your phone supports WiFi Calling.
WiFi Calling is not available on 30 day rolling contracts right now.
WiFi Calling for corporate customers
WiFi Calling is available to all corporate customers on a 4GEE or 5GEE plan with a compatible device. Check the device specifications in EE Consumer’s device guides to see if your phone supports WiFi Calling.
Wi-Fi Calling won’t work if you’re a user of Voice VPN, Freedom or Mobile Voice Recording.
WiFi Calling is not available on T-Mobile plans.
Corporate 3G users can easily upgrade to 4G or 5G to use WiFi Calling – contact your account manager to find out more.
How to set up WiFi Calling
It's easy to set up WiFi Calling – you can do it in just two steps:
- Connect your WiFi Calling-compatible phone to a working WiFi network.
- In your phone settings, switch on WiFi Calling.
No need to download an app or plug anything in to use WiFi Calling!
Setting up WiFi Calling can vary from device to device so check your device user guide or follow the simple steps on EE Consumer’s how to enable WiFi Calling page.
Once you’ve set up WiFi Calling you’ll use it automatically when you’re connected to a WiFi network.
You’ll see a Wi-Fi Calling indicator in the top-left of your screen when you’re using Wi-Fi Calling.
How WiFi Calling works
Calling and texting with WiFi Calling
- Make and take calls using WiFi
- Send and receive texts and picture messages using WiFi.
If there’s no mobile network coverage you can still stay connected with WiFi Calling. You don’t need to download an app – you just need a phone that’s compatible with WiFi Calling.
Once you’ve set up WiFi Calling you’ll use it automatically when you’re connected to WiFi. Just call, text, and send picture messages as normal when you see the Wi-Fi Calling indicator in the top-left of your screen.
Leaving WiFi coverage while using WiFi Calling
If you’re using WiFi Calling and you lose your WiFi connection, your phone should automatically switch to your mobile network to keep you on the call.
However, if there’s no mobile network to connect to, you’ll need to start a new call when you have a WiFi network or mobile network available again.
Remembering the WiFi network
After you’ve connected to a private WiFi network and saved the password, your phone will reconnect automatically next time you’re in range. So you’ll only need to connect once to keep using WiFi Calling on that WiFi network.
If you're using public WiFi, you may need to reconnect WiFi Calling each time you visit, as public WiFi networks don't normally keep you logged in.
Calling 999 with WiFi Calling
You can call the emergency services on 999 using WiFi Calling.
We’ll try to send them your location automatically. However, this is not guaranteed, as it requires a GPS position which is not always detectable – particularly on older phone models.
WiFi Calling charges
Call and text charges using WiFi Calling
WiFi Calling costs the same as your existing call and text charges. For example, sending a picture message using WiFi Calling has the same charge for sending the picture message over a mobile network.
When WiFi Calling, you’ll use the call or text allowances or packs you have already – such as your usual monthly plan. For usage beyond your allowances, charges will be at your standard rates.
Although you initially connect over WiFi, the EE network completes the call, which is why normal call and text charges apply for WiFi Calling.
Data charges using WiFi Calling
There are no mobile data charges for WiFi Calling. Because you’re making calls and texts over WiFi, WiFi Calling doesn’t use any of your mobile data allowance.
WiFi Calling will use a small amount of WiFi data to make and receive calls however. If you connect to metered WiFi, a 30 minute WiFi Calling call uses about 10MB data. As a comparison, downloading a film uses about 700MB data.
Troubleshooting for WiFi Calling
I have a compatible device, but don't see a WiFi Calling setting in my menu
You may need to update to the latest version of your phone's software. View EE Consumer’s device guides to find out how to update your phone’s software.
My device is connected to WiFi, but I don’t see the WiFi Calling indicator
If your WiFi signal isn’t strong enough or doesn’t have enough capacity to support a voice call, your phone won’t show the WiFi Calling indicator. This can sometimes happen over busy connections. As soon as your WiFi is able to use WiFi Calling again, you’ll see the WiFi Calling indicator again.
If this is something that keeps happening, there may be a problem with your internet connection. Check by seeing if you can access the internet on your phone or other devices.
I’m experiencing poor call quality over WiFi Calling
To use WiFi Calling we recommend a connection speed of 1mbps. If you don’t have at least 1mbps or continue to experience poor quality calls, it’s probably better to switch off WiFi Calling and use your mobile network instead.
If you keep having poor quality calls, it's likely your broadband doesn’t have enough bandwidth to support WiFi Calling. It could be because your broadband speed is limited. Or you could be using the bandwidth to its limit, with many devices downloading at the same time for example.
If you're using public WiFi, congestion or low bandwidth may affect call quality. You may need to check you're logged in correctly to access the WiFi as not all public WiFi hot spots will keep you logged in.
I can’t use WiFi Calling when abroad
WiFi Calling is available in the UK – plus we’ve launched WiFi Calling in the USA.
I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling
If you don’t have a mobile signal, you won’t be able to activate Call Waiting, Call Forwarding or Withhold Number while you’re using WiFi Calling. A simple tip is to set them up beforehand and they’ll work as normal.
You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when network coverage is available.