Welcome to EE Business

Here’s some important information to help you get started.

Getting started

Welcome to EE Business. We hope you enjoy your new product.

Your new EE SIM is already activated so all you need to do is insert it into your device and you’re ready to go.

We like to keep things simple, so any new products will be added to your existing EE account. Any information we send you about your account, including bills, will include new products as well as any other(s) already on your account.

Your plan and allowance

You can check what’s included in your plan, and how much it costs, at any time using your EE account. Click the link below if you want to check this now.

Check your plan and allowance

If your plan is discontinued, including promotional plans, the discount will not be shown here. However, you can view on your bill when it’s ready.

Understanding your bill

Your next bill will look a bit different because you’ve added a new line to your account. Watch this short video to understand how it works.

Accept cookies to view this content.


Transfer your number

How to switch your existing phone number to your new EE SIM.

All you need is the PAC from your old provider. You can get this by texting PAC to 65075. They’ll reply with your PAC. Simply give your PAC to us and we’ll arrange for your old number to be cancelled with your old provider and transfer it to your new EE SIM.

Click here to give us your PAC

Not only is it simple, but it’s also quick! We can switch your number over on the next working day if you submit your PAC by 17:30 Monday - Friday. After 17:30, at the weekends or on a bank holiday it takes an extra working day to transfer. We’ll always text you when it’s complete.

Find out more

Unlock your old device

Have you got an old EE device that you'd like to use on a different network? We can unlock it for you.

You can unlock your device using My EE. It's quick and easy, and most devices are unlocked within 2 hours.

Unlock your device

For more information about device unlocking, click the link below.

Find out more

Device support

Get to know your new device by using our helpful Device Guides.

You can use our comprehensive guides and simulators to learn everything you need to know about your new device, including:

  • Inserting the SIM
  • Transferring content and contacts from another phone
  • Setting up your email
  • Diverting calls to Voicemail.

EE account

The snappy way to stay on top of all your EE online accounts. EE makes controlling your account a doddle and helps you get more from EE.

Manage your account, billing and usage on the app or website, and see what’s new in our news and offers section.

Get further help

We hope this information has helped, however if you have any further questions there's a few different ways to get support. 

Contact us

Great news, you can chat to us via business.ee.co.uk/help 8am until 8pm Monday to Sunday – just click on the ‘LIVE CHAT’ button.

Or you can call 150 from your EE phone or 0800 956 6100


We have lots of information available in the help section of our website.

EE Business Community 

The EE Community is where our customers get together to ask and answer questions, share ideas, swap tips and find inspiration 24/7.

Get help from our EE Community.

Need more help?

  • EE app

    One little tap for complete control and all the help you need

  • EE Community

    Get all the help and support you need via the EE Community

  • Need help? Contact us

    Contact us and follow the easy steps to resolve your query