Welcome to EE Business. We hope you enjoy your new product.
Your new EE SIM is already activated so all you need to do is insert it into your device and you’re ready to go.
We like to keep things simple, so any new products will be added to your existing EE account. Any information we send you about your account, including bills, will include new products as well as any other(s) already on your account.
Your plan and allowance
You can check what’s included in your plan, and how much it costs, at any time using your EE account. Click the link below if you want to check this now.
If your plan is discontinued, including promotional plans, the discount will not be shown here. However, you can view on your bill when it’s ready.
Understanding your bill
Your next bill will look a bit different because you’ve added a new line to your account. Watch this short video to understand how it works.
Transfer your number
How to switch your existing phone number to your new EE SIM.
All you need is the PAC from your old provider. You can get this by texting PAC to 65075. They’ll reply with your PAC. Simply give your PAC to us and we’ll arrange for your old number to be cancelled with your old provider and transfer it to your new EE SIM.
Not only is it simple, but it’s also quick! We can switch your number over on the next working day if you submit your PAC by 17:30 Monday - Friday. After 17:30, at the weekends or on a bank holiday it takes an extra working day to transfer. We’ll always text you when it’s complete.
Unlock your old device
Have you got an old EE device that you'd like to use on a different network? We can unlock it for you.
You can unlock your device using My EE. It's quick and easy, and most devices are unlocked within 2 hours.
For more information about device unlocking, click the link below.
Get to know your new device by using our helpful Device Guides.
You can use our comprehensive guides and simulators to learn everything you need to know about your new device, including:
- Inserting the SIM
- Transferring content and contacts from another phone
- Setting up your email
- Diverting calls to Voicemail.
Get further help
We hope this information has helped, however if you have any further questions there's a few different ways to get support.
Great news, you can chat to us via business.ee.co.uk/help 8am until 8pm Monday to Sunday – just click on the ‘LIVE CHAT’ button.
We have lots of information available in the help section of our website.
EE Business Community
The EE Community is where our customers get together to ask and answer questions, share ideas, swap tips and find inspiration 24/7.
Get help from our EE Community.