eSIM Click to Install

What is eSIM Click to Install?

eSIM Click to Install is a service available to iPhone users that helps you to install your eSIM via SMS. 

Watch our short video or follow the simple steps below.

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Requirements

To download an eSIM via SMS, you need:

  • An iPhone with iOS 17.4 or higher installed
  • A stable Wi-Fi or data connection

Eligibility

All new business customers porting in from another mobile provider opting for an eSIM can use eSIM click to install.  

How to set up your eSIM via SMS

Make sure your iPhone is connected to Wi-Fi or has an active data connection.

  1. Click the link you receive via SMS
  2. Click ‘Allow’ when prompted 
  3. Click ‘Continue’ to activate your eSIM
  4. Select ‘Done’ when prompted, your eSIM is now installed.

Follow the PDF guide for steps on personalising your new eSIM (PDF, 400KB).

Troubleshooting

No SMS Received

If you do not receive the SMS from EE, check your network connection. If the issue persists, contact your mobile administrator.

Setup Issues

If you have any problems during the eSIM setup, try restarting your device and following the steps again. If the issue continues, reach out to your mobile administrator.

eSIM Installation

The eSIM Click to Install link you receive is for one-time use only. Once the eSIM is installed, the link cannot be reused. If you need a replacement link or eSIM, please contact your mobile administrator.

Switching Back to a Physical SIM

If you need to, you can switch back to a physical SIM. Contact your mobile administrator for help.

Feel free to reach out if you have any more questions or need further help.

If you need further help use Live chat by clicking the 'Help' button on this page or you can WhatsApp us on 07483 961600:

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