Ways to complain

If there’s something that you’re not happy with, we’d like to try and help you.
If you want to call, use the telephone numbers below. 

EE

  • From your mobile 150
  • From a UK landline 07953 966 250
  • From abroad +44 7953 966 250

Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends.

Landline and Home Broadband

  • From any EE mobile phone 150
    The legal stuff: Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends.
  • From any phone 0844 873 8586
  • From any other line 0800 079 8586
  • Email explore.ee.co.uk/broadband/email-us

The legal stuff: Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends. Calls are free from EE phones and EE landlines.
For more information check the price plan or non-standard price guides.

Customers with Disabilities (all brands)

  • From any EE  mobile 122
  • Disability Care (from any UK phone) 0808 121 1122
  • From abroad +44 0808 121 1122

Write

Mobile customer or small business home
broadband customers


Customer Services
EE
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Alternatively you can email us

customerrelations@ee.co.uk

Home Broadband customers
 

EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne And Wear
SR3 3XN

Don’t forget to include:

  • Your full name
  • Your full postal address
  • Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone number
  • Please specify which brand you are on EE (mobile or home broadband)
  • Details of your complaint
  • An alternative daytime contact telephone number

If you still don’t feel that your complaint has been resolved, please see our Complaints Code of Practice.

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