HOW DO I TRANSFER MY ACCOUNT?

Prison, remand or deportation

If you’re in prison, you’ll need to send us a letter on letter-headed paper from the prison, a solicitor or police court of justice. This needs to include official confirmation of your sentence or that you’re on remand awaiting trial.

If you’ve had a change to your residency status in the UK, we'll need a copy of the letter from the Home Office or UK Immigration confirming the change.

Please send the relevant document and a covering letter to:  

Collections Operations,
6 Camberwell Way,
Doxford Technology Park, 
Doxford,
Sunderland,
SR3 3XN,

Or you can send it by email to: account.specialists@ee.co.uk