HOW DO I TRANSFER MY ACCOUNT?

Account transfers

If you need to arrange an account transfer, please choose from the options below and follow the instructions.

Important information about transferring ownership

  • The process of transferring ownership can take up to seven working days from you return required proofs and will be delayed requested information is missing or incomplete.
  • You’ll need to wait at least seven days after we’ve completed the change of ownership before you can upgrade.
  • We can only change ownership on accounts that have been active for three months or more.
  • There can’t be any outstanding balance on the account.
  • All discounts on the account will continue except for Multi Plan and Friends & Family.
  • Data Gifting is not available on Business accounts.
  • Any Smart Watch contract must be on the same account as the phone it’s paired with.

Please send your email with all the required information to sbcorrespondence@ee.co.uk. We aim to confirm the details of your request by email within seven working days of receipt.

Transfer to a friend or family member

To transfer any of your numbers to a friend or family member, you’ll need to change your account from a Business to a Personal account. Dial 150 from your EE mobile and we’ll arrange this.

Business transfer of ownership

To transfer ownership of your EE Mobile account, or any number on the account to another business, you’ll need to email sbcorrespondence@ee.co.uk with some information.

This can be used if you want to transfer an EE Consumer account, or any number on the account, to an EE Business account. You can also follow these steps if you’ve an existing EE Business account and need to transfer ownership of the account, or any of the numbers on it, to another business.

The information we need varies dependant on whether you’re a sole trader or small partnership, large partnership or limited company, in government or a charity. 

There are eight sections to cover for each option so it’s a good idea to copy and paste these requirements into your email. This way you can make sure you include everything we need.

Sole traders and small partnerships need to send us:

1.     Your existing EE Business account details

  • Your business name.
  • Your account name.
  • The number(s) to be transferred.
  • Your contact telephone number.
  • Your email address.

2.     A covering letter signed by both the current owner and the new owner giving authority for the transfer to take place. 

Attach this letter to your email when you send it to us.

3.     Any spend caps you choose to set for the new owner

New owners can choose to limit how much is spent on top of their monthly plan.

Available Spend Caps are: £0, £5, £10, £15, £20, £30, £40, £50, £75, £100, £150 and £200 or you can choose to opt out. If you’ve got more than one number, you can set a different spend cap on each one.

If they choose to do this, please send us the mobile number and the spend cap amount to set.

Read more about spend caps.

4.     Marketing preferences for the new owner

Choose one of these options for how they want to receive marketing:

  • All
  • Text
  • Phone
  • Email
  • Post
  • None

5.     Usage information preferences for the new owner

You’ll need to let us know with a Yes or No if the new owner will let us use data from the account. We use this to tailor communications and advise when an upgrade is due.

6.     Agreement of the terms and conditions for the new owner

You’ll need to let us know with a Yes or No if the new owner agrees to EE Business terms and conditions and the information below:

The monthly price plan charge on every EE contract increases by the RPI annually in March. The increase is based on the monthly price plan charge excluding any discount. Call charges and roaming costs may also go up during the plan.

To help reduce fraud and theft, EE legally owns all devices sold for the first six months. This means you can’t sell OR unlock the device during those six months. Any warranty or insurance you may have isn’t affected. You are still responsible for any damage or loss though.

If these terms and conditions aren’t agreed, we can’t transfer ownership to another business.

7.     Copies of three documents as proof of identity of the new owner (one from each of the lists)

a.     Proof of business: 

  • A bank statement
  • A credit card statement
  • A letter from your bank (from the last three months)
  • A company utility bill
  • Your VAT certificate

b.     Proof of address

  • A bank statement
  • A credit card statement
  • A letter from you bank (from last three months)
  • A company utility bill (from the last three months)
  • A council tax invoice

c.     Proof of identity

  • A copy of your passport
  • A copy of your driving license
  • Credit card/debit card

We can’t accept the same piece of proof twice so you can’t use the company bank statement as both proof of business and proof of address.

8.     Information so we can carry out a credit check on the new owner

We need to know the following about the new owner:

  • Full name.
  • Date of birth.
  • Current home address.
  • Length of time at home address.
  • Previous home address if less than three years at current address.
  • Length of time at previous home address.
  • Occupation.
  • Length of time in occupation.
  • New business name.
  • Landline contact number.
  • Email address.
  • List of numbers to be transferred.
  • Password for new account.
  • Direct Debit sort code.
  • Direct Debit account number.
  • Length of time at bank. 

Large partnerships and limited companies need to send us:

1.     Your existing EE Business account details

  • Your business name.
  • Your account name.
  • The number(s) to be transferred.
  • Your contact telephone number.
  • Your email address.

2.     A covering letter signed by both the current owner and the new owner giving authority for the transfer to take place

For requests to Limited Company/Large Partnership accounts the letter must be signed by the Director or Company Secretary which will be verified with Companies House. Or, if you have an existing EE Business account, it can be signed by the existing account holder.

Attach this letter to your email when you send it to us.

3.     Any spend caps you choose to set for the new owner

New owners can choose to limit how much is spent on top of their monthly plan.

Available Spend Caps are: £0, £5, £10, £15, £20, £30, £40, £50, £75, £100, £150 and £200 or you can choose to opt out. If you’ve got more than one number, you can set a different spend cap on each one.

If they choose to do this, please send us the mobile number and the spend cap amount to set.

Read more about spend caps.

4.     Marketing preferences for the new owner

Choose one of these options for how they want to receive marketing:

  • All
  • Text
  • Phone
  • Email
  • Post
  • None

5.     Usage information preferences for the new owner

You’ll need to let us know with a Yes or No if the new owner will let us use data from the account. We use this to tailor communications and advise when an upgrade is due.

6.     Agreement of the terms and conditions for the new owner

You’ll need to let us know with a Yes or No if the new owner agrees to EE Business terms and conditions and the information below:

The monthly price plan charge on every EE contract increases by the RPI annually in March. The increase is based on the monthly price plan charge excluding any discount. Call charges and roaming costs may also go up during the plan.

To help reduce fraud and theft, EE legally owns all devices sold for the first six months. This means you can’t sell OR unlock the device during those six months. Any warranty or insurance you may have isn’t affected. You are still responsible for any damage or loss though.

If these terms and conditions aren’t agreed, we can’t transfer ownership to another business.

7. Copies of two documents as proof of the new owner from this list

A Certificate of Incorporation or a change of name certificate showing the most recent update (if the business name has been changed) as proof of business.

Proof of address, showing the full business name and trading address. This can be either:

  • A bank statement
  • A credit card statement
  • A letter from their bank (dated within the last three months)
  • A company utility bill (dated within the last three months)
  • A VAT certificate

8.  Information so we can carry out a credit check on the new owner

Our credit referrals team may need to run a credit check on a recorded director. By sending us all these details, you consent for a credit check to take place:

  • New business name
  • Company registration number
  • The director’s name
  • The director’s date of birth
  • The director’s last three years of home addresses including their time spent there
  • Landline contact number for director
  • Email contact for the director
  • List of numbers to be transferred
  • Password for the new account
  • Direct Debit sort code
  • Direct Debit account number
  • Name on bank account
  • Name of any additional main contacts for the new account

Government accounts need to send us:

1.     Your existing EE Business account details

  • Your business name.
  • Your account name.
  • The number(s) to be transferred.
  • Your contact telephone number.
  • Your email address.

2.     A covering letter signed by both the current owner and the new owner giving authority for the transfer to take place

For requests to Government accounts the letter must be signed by the Chief Executive (CEO), Director or Headteacher (if School).

Attach this letter to your email when you send it to us.

3.     Any spend caps you choose to set for the new owner

New owners can choose to limit how much is spent on top of their monthly plan.

Available Spend Caps are: £0, £5, £10, £15, £20, £30, £40, £50, £75, £100, £150 and £200 or you can choose to opt out. If you’ve got more than one number, you can set a different spend cap on each one.

If they choose to do this, please send us the mobile number and the spend cap amount to set.

Read more about spend caps.

4.     Marketing preferences for the new owner

Choose one of these options for how they want to receive marketing:

  • All
  • Text
  • Phone
  • Email
  • Post
  • None

5.     Usage information preferences for the new owner

You’ll need to let us know with a Yes or No if the new owner will let us use data from the account. We use this to tailor communications and advise when an upgrade is due.

6.     Agreement of the terms and conditions for the new owner

You’ll need to let us know with a Yes or No if the new owner agrees to EE Business terms and conditions and the information below:

The monthly price plan charge on every EE contract increases by the RPI annually in March. The increase is based on the monthly price plan charge excluding any discount. Call charges and roaming costs may also go up during the plan.

To help reduce fraud and theft, EE legally owns all devices sold for the first six months. This means you can’t sell OR unlock the device during those six months. Any warranty or insurance you may have isn’t affected. You are still responsible for any damage or loss though.

If these terms and conditions aren’t agreed, we can’t transfer ownership to another business.

7. Copies of two documents as proof of the new owner from this list

A government purchase order signed by the highest ranked person as proof of business and proof of the government address:

  • Bank statement
  • Credit card statement
  • Letter from bank (dated within the last three months)
  • Company utility bill (dated within the last three months)
  • VAT certificate

8. Information so we can carry out a credit check on the new owner

You’ll need to send us all these details for the new owner:

  • New name on account
  • Landline contact number for purchase order signee
  • Email contact for purchase order signee
  • List of numbers to be transferred
  • Password for new account
  • Direct Debit sort code
  • Direct Debit account number
  • Name on bank account
  • Names of any additional main contacts for new account

Charities need to send us:

1.     Your existing EE Business account details

  • Your business name.
  • Your account name.
  • The number(s) to be transferred.
  • Your contact telephone number.
  • Your email address.

2.     A covering letter signed by both the current owner and the new owner giving authority for the transfer to take place

For requests to Government accounts the letter must be signed by the Treasurer, Chairperson, Vice-Chairperson or Secretary.

Attach this letter to your email when you send it to us.

3.     Any spend caps you choose to set for the new owner

New owners can choose to limit how much is spent on top of their monthly plan.

Available Spend Caps are: £0, £5, £10, £15, £20, £30, £40, £50, £75, £100, £150 and £200 or you can choose to opt out. If you’ve got more than one number, you can set a different spend cap on each one.

If they choose to do this, please send us the mobile number and the spend cap amount to set.

Read more about spend caps.

4.     Marketing preferences for the new owner

Choose one of these options for how they want to receive marketing:

  • All
  • Text
  • Phone
  • Email
  • Post
  • None

5.     Usage information preferences for the new owner

You’ll need to let us know with a Yes or No if the new owner will let us use data from the account. We use this to tailor communications and advise when an upgrade is due.

6.     Agreement of the terms and conditions for the new owner

You’ll need to let us know with a Yes or No if the new owner agrees to EE Business terms and conditions and the information below:

The monthly price plan charge on every EE contract increases by the RPI annually in March. The increase is based on the monthly price plan charge excluding any discount. Call charges and roaming costs may also go up during the plan.

To help reduce fraud and theft, EE legally owns all devices sold for the first six months. This means you can’t sell OR unlock the device during those six months. Any warranty or insurance you may have isn’t affected. You are still responsible for any damage or loss though.

If these terms and conditions aren’t agreed, we can’t transfer ownership to another business.

7. Copies of two documents as proof of the new owner from this list

A charity registration certificate as proof of business and proof of the charity address:

  • Bank statement
  • Credit card statement
  • Letter from bank (dated within the last three months)
  • Charity utility bill (dated within the last three months)

8. Information so we can carry out a credit check on the new owner

You’ll need to send us all these details for the new owner:

  • The new charity name
  • The charity number
  • The trustee’s name
  • Landline contact number for the trustee
  • Email contact for the trustee
  • List of the numbers to be transferred
  • Password for the new account
  • Direct Debit sort code
  • Direct Debit account number
  • The name on the bank account
  • Name of any additional main contacts for the new account

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