The procedure for cancelling your EE business account varies depending on when you opened your account, and the method you used to open it. The following instructions will guide you through the cancellation process. 


How do I cancel my pay monthly plan if I’ve had it for under 14 days?

We’re sorry you’re thinking of leaving us. If you give us a quick call, we might find a simple solution to the problems you're having. But if you'd prefer to simply cancel your services with us, we will of course help you with this.

If you opened your plan online, over the phone or with a BT Local Business, follow these steps:

1. Download this cancellation form (PDF, 221KB)

2. Fill it in and return by:

    a. Email:

    b. Post: 
        Channel Returns
        Mercia House
        Senhouse Road
        DL1 4YB

3. Our team will be in touch with further instructions

Alternatively, you can  call our cancellations team on 0800 079 0103.


If you opened your plan in store, or with a Retail Business Consultant, you can only cancel your plan in the following scenarios:

  • If you're experiencing coverage issues
  • or our coverage doesn't meet your expectations

To cancel your plan under these circumstances, you’ll need to visit your nearest EE store. We won’t be able to close your account unless you bring the following items:

1. Your receipt

2. Any device you’re returning (in as-good-as-new condition)

3. Anything else that was included in the box (including chargers and headphones)

4. Any freebies that came with the plan  

I’ve had my pay monthly plan longer than 14 days and want to cancel — what do I need to know?

There are a few things you need to be aware of before cancelling your plan after the first 14 days:

    1. You’ll have to give us 30 days’ notice, even if the minimum term of your plan has expired

    2. If you cancel your plan early, you’ll incur an Early Cancellation Charge and a Notice Period Charge

    3.  If you have more than one plan on your account, let us  know which one you’d like to cancel

    4. We’ll need your up-to-date address to send your final  bill

    5. Any pending requests on your account will be cancelled

    6. If your plan’s end date is longer than 45 days away, we   might not be able to cancel it – we’ll text you if that’s  the case

    7.  If you cancel in writing, we’ll start you cancellation from  the date we process the letter, rather than the day you sent it

To cancel your pay monthly plan after more than 14 days:

1. Call 150 from your EE phone

2. Write to us

> See our full refund and cancellations policy 

Complaints Code of Practice

If you would like any information about our Complaints Code of Practice, please see make a complaint.

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