HOW CAN I UPGRADE ANYTIME?

You can Upgrade Anytime - from just 15 days after starting a new plan until 90 days before it's Minimum Term 
ends. There may be an upgrade fee depending on where you are in your contract.

As long as your phone is in good working condition, you can trade it in and sign up to a new 24-month plan (with the same or higher monthly payments as your current plan).

EE Upgrade Anytime is subject to the EE Pay Monthly Terms for Small Business which can be found at the following link under Network Terms

https://ee.co.uk/business/small/help/terms-and-conditions/business-terms-and-conditions/

Information & pricing correct as at January 2019

 

Is there a restriction on account size?

EE Upgrade Anytime is only available to customers who have less than 50 connections. If you have less than 50 connections and you grow your account to more than 50 connections, you will be unable to participate in EE Upgrade Anytime when you reach 50 connections. Customers who have 50 or more connections should contact us to discuss available upgrade options. 

 

 

How can I check I’m eligible for Upgrade Anytime?

You can check if you’re ready for an upgrade at any time.


How does Upgrade Anytime work?

If you’re on an eligible Upgrade Anytime plan, you can upgrade just 15 days into your new plan until 90 days before it’s Minimum Term ends. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want - you just need to trade in your old phone and sign up to a new 24-month plan. (with the same or higher monthly payments as your current plan).

  • In the first six months of your plan there's a £200 (inc VAT) upgrade fee
  • between 7 and 12 months into your plan there's a £100 (inc VAT) upgrade fee
  • after 12 months there is no upgrade fee
  • if you're in the last 90 days before your plan ends, you can upgrade as normal with no upgrade fee and you can keep your old phone

What phones can I Upgrade Anytime on?

  • Apple iPhone 7
  • Apple iPhone 7 Plus
  • Apple iPhone 8
  • Apple iPhone 8 Plus
  • Apple iPhone X
  • Apple iPhone XR
  • Apple iPhone XS
  • Apple iPhone XS Max
  • Google Pixel 3
  • Google Pixel 3 XL
  • Google Pixel 3a XL
  • Huawei P20 Pro
  • Huawei Mate20 Pro
  • Huawei P30
  • Huawei P30 Pro
  • Land Rover Explore
  • OnePlus 6T 128GB
  • Samsung Galaxy A9
  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy S9
  • Samsung Galaxy S9+
  • Samsung Galaxy S10e
  • Samsung Galaxy S10
  • Samsung Galaxy S10+
  • Samsung Galaxy Note8
  • Samsung Galaxy Note9
  • Sony Xperia X10
  • Sony Xperia 1
  • Sony Xperia XZ2
  • Sony Xperia XZ3
  • Samsung GS10 5G
  • LG V50
  • OnePlus 5G
  • Oppo 5G

Can I still Upgrade Anytime if I don’t want to trade in my old phone or my phone is not returned?

Of course.

You'll have to pay an extra charge depending on how long you’re on your current plan

All charges below are inclusive of VAT.

Phone model

Day 15 to Month 6

Month 6 to Month 12

Month 12 up to 90 days before your plan ends

Apple iPhone 7

£300

£150

£100

Apple iPhone 7 Plus

£300

£150

£100

Apple iPhone 8

£450

£300

£250

Apple iPhone 8 Plus

£550

£400

£350

Apple iPhone X

£650

£500

£450

Apple iPhone XR

£550

£400

£300

Apple iPhone XS

£650

£500

£450

Apple iPhone XS Max

£900

£700

£500

Google Pixel 3

£400

£300

£250

Google Pixel 3 XL

£500

£400

£350

Google Pixel 3a XL

£500

£400

£350

Huawei P20 Pro

£450

£300

£250

Huawei Mate20 Pro

£400

£250

£200

Huawei P30

£500

£350

£250

Huawei P30 Pro

£500

£350

£250

Land Rover Explore

£400

£250

£200

OnePlus 6T 128GB

£450

£300

£250

Samsung Galaxy A9

£250

£100

£50

Samsung Galaxy S8

£450

£300

£250

Samsung Galaxy S8+

£550

£400

£350

Samsung Galaxy S9

£450

£300

£250

Samsung Galaxy S9+

£550

£400

£350

Samsung Galaxy S10e

£500

£350

£250

Samsung Galaxy S10

£600

£450

£350

Samsung Galaxy S10+

£600

£450

£350

Samsung Galaxy Note8

£450

£300

£250

Samsung Galaxy Note9

£450

£300

£250

Sony Xperia X10

£300

£150

£100

Sony Xperia 1

£300

£150

£100

Sony Xperia XZ2

£300

£150

£100

Sony Xperia XZ3

£300

£150

£100

Samsung GS10 5G

£750

£500

£450

LG V50

£750

£500

£450

OnePlus 5G

£550

£450

£350

Oppo 5G

£500

£350

£250

 

What do I do if my phone is damaged?

Don't worry, you can still Upgrade Anytime but, depending on the damage, there will be an extra charge that you'll have to pay before you can trade in your old phone

All charges below are inclusive of VAT.

Phone model

Major scratches / damage to keys

Cracked / chipped screen

Does not power up

Apple iPhone 7

£100

£100

£100

Apple iPhone 7 Plus

£100

£100

£100

Apple iPhone 8

£175

£175

£175

Apple iPhone 8 Plus

£175

£175

£175

Apple iPhone X

£240

£240

£240

Apple iPhone XR

£240

£240

£240

Apple iPhone XS

£240

£240

£240

Apple iPhone XS Max

£240

£240

£240

Google Pixel 3

£200

£200

£200

Google Pixel 3 XL

£200

£200

£200

Google Pixel 3a XL

£200

£200

£200

Huawei P20 Pro

£100

£100

£100

Huawei Mate20 Pro

£100

£100

£100

Huawei P30

£250

£250

£250

Huawei P30 Pro

£250

£250

£250

Land Rover Explore

£250

£250

£250

OnePlus 6T 128GB

£100

£100

£100

Samsung Galaxy A9

£100

£100

£100

Samsung Galaxy S8

£100

£100

£100

Samsung Galaxy S8+

£100

£100

£100

Samsung Galaxy S9

£100

£100

£100

Samsung Galaxy S9+

£100

£100

£100

Samsung Galaxy S10e

£250

£250

£250

Samsung Galaxy S10

£300

£300

£300

Samsung Galaxy S10+

£300

£300

£300

Samsung Galaxy Note8

£100

£100

£100

Samsung Galaxy Note9

£100

£100

£100

Sony Xperia X10

£100

£100

£100

Sony Xperia 1

£100

£100

£100

Sony Xperia XZ2

£100

£100

£100

Sony Xperia XZ3

£100

£100

£100

Samsung GS10 5G

£100

£100

£100

LG V50

£100

£100

£100

OnePlus 5G

£250

£250

£250

Oppo 5G

£250

£250

£250

If you have insurance, you can make a claim, subject to your policy, for this charge.


> Find out more about our Upgrade Anytime terms and conditions

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.