EE BUSINESS INSURANCE
Full Cover and Damage Cover with AppleCare Services
With EE Business iPhone plans, customers who purchase either Full or Damage Cover insurance will receive AppleCare Services benefits included, so you get the best service and support from the people who know your devices best. That means Apple-certified repairs, Express Replacement Service and 24 / 7 access to Apple experts over phone. Plus iOS and iCloud software support.
- Damage Cover with AppleCare Services from £5.99 per month
- Full Cover with AppleCare Services from £9.49 per month which adds loss and theft for total peace of mind
To help you choose what’s right for you, here’s a handy checklist of what’s covered. Plus, for all the details, you can
| Full Cover with AppleCare Services | Damage Cover with AppleCare Services | |
|---|---|---|
| Next day replacement, for accidental damage with all claims fulfilled when in the UK | ||
| Next day replacement, for loss and theft with all claims fulfilled when in the UK | ||
| Device repair subject to eligibility | ||
| Worldwide cover | ||
| Cover for accidental damage | ||
| Cover for loss | ||
| Cover for theft | ||
| Discounted excess for screen damage only repair (Eligible mobile phones with only a damaged screen) | ||
| Cover for breakdown for the duration of your policy, following expiry of manufacturer’s warranty | ||
| Cover for in-box manufacturer provided charging accessories | ||
| Cover can last for up to 5 years, no minimum term | ||
| AppleCare Services | ||
| Repair service at Apple Stores and Apple Authorised Service Providers | ||
| 24/7 priority access to Apple experts by chat or phone | ||
| Software support for iOS, iCloud, and Apple-branded iPhone apps | ||
| Apple-certified repair or replacement with genuine Apple parts | ||
| Battery replacement Service | ||
| Free Minute One Accessories Bundle worth £24.99 on selected devices | ||
| Free Minute One Premium Accessories Bundle worth £39.99 (or free Minute One Accessories Bundle worth £24.99 when a Premium Bundle is not available) on selected devices |
*Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.
Frequently asked questions
Full Cover and Damage Cover with AppleCare Services
WHAT SHOULD I DO IF I HAVE A PROBLEM WITH MY DEVICE?
Find out what to do if your device is faulty, damaged, lost or stolen.
What should I do if my device is faulty?
Sometimes your device may stop working as a result of an internal fault. This could be related, but not limited, to a number of different causes such as; a software update which has not installed correctly; out-of-date software; defects with the external and/or internal parts including a malfunctioning battery.
Unsure what has caused the device fault?
Use our interactive diagnostic tool to help you find out what is wrong and how it can be fixed
Manufacturer Warranty
If, at the end of the diagnostics, we cannot resolve your fault you will be given instructions on how you can have your device repaired under warranty.
To find out if you are in warranty on your device, you can check your device packaging and the information that came with it.
If you're unable to find it:
- call 150 from your EE phone
- call 07953 966 250 from any other phone
- pop into a store and ask one of our advisors
Please note: If your device is less than 30 days old and you think it could have a fault, you may be eligible for a new replacement device, free of charge.
If you are outside of your warranty period, we offer a chargeable repair to get you back up and running as soon as possible.
Extra Benefits
If you are unsure what insurance product you have, visit your My EE account to check your confirmation of insurance cover, view your policy information, terms and conditions and your Airtime Plan bill.
Full Cover and Damage Cover Customers
Full Cover and Damage Cover include a number of non-insurance benefits.
You are entitled to a next-day replacement should your registered device be diagnosed with a fault during the first 24 months of its life.
For a £50 fee, we will arrange for a courier to visit you to exchange the faulty device for a refurbished replacement. This fee will be added to your next Airtime Plan bill. This service is not available to SIM Only customers or to Apple customers within the first 12 months of your Airtime Plan contract.
If we have collected and replaced your device and discover the old device was not faulty (e.g. if it has been damaged), we may charge you for the cost of the replacement device and may remove the Full Cover or Damage Cover from your Airtime Plan contract.
Should your device breakdown once the manufacturer warranty has expired, you will be covered under your insurance for the life of your policy.
Apple Technical Support will assess your fault. If they are unable to get your device back up and running again, they will discuss available options which include:
- Apple Express Replacement Service
- Mail in your device for a repair or replacement
- Visit an Apple Store or Apple Authorised Service Provider for a repair or replacement
You could have your device replaced the next day via the Apple Express Replacement Service.
For more information:Visit Apple Support
If you choose to visit an Apple Store or Apple Authorised Service Provider, you will not need to make a claim on your policy first.
Upgrade
If your device’s fault is not covered under warranty, or you don’t want to get it repaired, you can check whether you are eligible for an upgrade:
- text UP to 150 from your EE phone
What should I do if my device is damaged?
You can make a damage insurance claim online through your My EE account, 24/7.
> Log in to make an insurance claim
Should you prefer to talk to us, call 150 from your EE phone or 07953966250 from any other phone.
> Find out more on how to make a claim
If you have Full Cover or Damage Cover with AppleCare Services, your device may be eligible for repair at an Apple Store or Apple Authorised Service Provider. This will be assessed at point of claim.
If you don’t have insurance you can get your device repaired with EE for a fee.
> Find out more on booking a repair
Or pop in to an EE store and speak to one of our advisors.
What should I do if my device is lost or stolen?
Safeguard your device
If you have lost your device or your device has been stolen, you need to bar and blacklist your device to make sure that it can’t be used on any network within the UK if it’s found. That way you won’t be billed for any data or voice use on your missing device.
Don’t worry, blacklisting is reversible; if you do find it, you can reactivate it again.
To bar and blacklist your device:
- call 150 from your EE phone
- or call 07953 966 250 from any other phone
Get a replacement device
If you have insurance with EE, we recommend you contact us immediately to make a claim:
- call 150 from your EE phone
- or call 07953 966 250 from any other phone
> Find out more on how to make a claim
If your device has been stolen, please contact your local police to report the theft. Remember that, unless it’s an emergency, it’s usually best to call 101 rather than 999. You'll be charged to call 101. You need to report it so you can get a Crime Reference Number (CRN), which you will need to make a claim.
If the theft happened abroad, you will need to report it to the local police.
If, after you make a claim, you or the police recover your device, it becomes property of the insurer and you will need to return it to EE.
If you do not have insurance, it is still vital that you contact us immediately to safeguard your device and protect you from any unwanted activity on your account which could be charged to your airtime bill.
Some devices use location services which could be used to locate your device, for example Apple devices have the Find My feature.
Find My
If you have lost an Apple device, you can try using Apple’s Find My tool to locate your device. We strongly recommend that you do this:
- log in to iCloud with your Apple ID
- select the Find My icon
- where it says All Devices, select the device that’s missing
- the location will show the last known location of the missing device, and let you know if it has battery
- from here you can choose to do a number of actions, such as playing a sound, setting to lost mode, erasing data or tracking where your device has been
- if your device does not have any battery left, you can set it to lost mode and request a found notification
Extended Warranty for Apple Products
If you are an Apple customer and have Extended Warranty:
- take your device to an EE store and ask one of our advisors
- call 150 from your EE phone
- or call 07953 966 250 from any other phone
We will then repair it. If we can’t fix it, we will replace it with a refurbished device.
Terms & conditions
Full Cover and Damage Cover with AppleCare Services – Terms and Conditions’
Terms and conditions: You can call 150 for Customer Services. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. Calls from an EE Pay As You Go phone cost 25p. If you’re calling from another phone, you’ll need to check with your service provider what you’ll be charged.
Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, for both consumer and small business click here.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Cover for diagnosed faults: For free, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Check ee.co.uk/businessterms, EE price guide for Small Business/Insurance and Protection section.
Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms.
Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
Free Minute One Premium Bundle: Bundle includes a free tech21 screen protector and phone case and two £10 vouchers. One £10 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing accessories of over £30 and one £10 voucher can be used at www.tech21.com/custom-cases against a custom case. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
Free Minute One Bundle: Bundle includes a free clear phone case, screen protector and £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer
EE Business Insurance
No worries. Wherever work takes you. EE Business insurance gives you worldwide cover and next day replacement with a refurbished device. Plus, it’s easy to claim with no forms to fill in. Just choose your device online, pick the level of cover that suits you and add insurance before you check out.
- Full Cover from less than £8/month* protects you from theft, loss and damage.
- Damage Cover from less than £4/month* guards against those accidental mishaps.
With EE Business already? If you've had your device for less than 90 days, you can give us a call to talk through your insurance options:
Call 150 from your EE phone or 07953 966 250 from any other phone
We’re here to help Monday-Friday 9am-7pm and Saturday 9am-5pm.
To help you choose what’s right for you, here’s a handy checklist of what’s covered. Plus, for all the details, you can
| Full Cover | Damage Cover | |
|---|---|---|
| Next day replacement, for accidental damage with all claims fulfilled when in the UK | ||
| Next day replacement, for loss and theft with all claims fulfilled in the UK | ||
| Worldwide cover | ||
| Cover for accidental damage | ||
| Cover for loss | ||
| Cover for theft | ||
| Discounting excess for screen damage only repair (Eligible mobile phones with only a damaged screen) | ||
| Cover for breakdown for the duration of your policy, following expiry of manufacturer’s warranty | ||
| Cover for in-box manufacturer provided charging accessories | ||
| Cover Can last for up to 5 years, no minimum term | ||
| Battery replacement | ||
| Free Minute One Accessories Bundle worth £24.99 on selected devices | ||
| Free Minute One Premium Accessories Bundle worth £39.99 (or free Minute One Accessories Bundle worth £24.99 when a Premium Bundle is not available) on selected devices |
*Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.
Frequently asked questions
How to arrange EE Business insurance
To arrange insurance with us, first choose your device online, then add insurance before you check out.
With EE Business already? If you've had your device for less than 90 days, you can give us a call to talk through your insurance options:
- Call 150 from your EE phone
- Call 07953 966 250 from any other phone
We’re here to help Monday-Friday 9am-7pm and Saturday 9am-5pm.
We only insure devices bought direct from EE; online, in store or over the phone. We’re only able to insure certain devices on SIM only, and there are some devices we’re not able to insure. We constantly review which devices are insurable.
We’re not able to offer insurance on any device that is already lost, stolen or damaged.
Important information about EE Business insurance
You’re eligible for our full cover and damage cover insurance if:
- You’re 18 years of age or over and live permanently in the United Kingdom
- You’ve bought your device direct from us
- You’re the named account holder
- The device is registered in your name, and connected to a pay monthly EE plan.
You can cancel your insurance within 14 days of receiving your policy documents and receive a full refund, unless you have made a successful claim. After the 14 day period, you can cancel your insurance from the next bill date whether you have made a successful claim that month or not, providing you give us a minimum of one day’s notice. If you do not provide us with at least one day’s notice your insurance will be cancelled from the following month’s bill date.
Full Cover and Damage Cover will automatically renew every month for up to a maximum of sixty months and we’ll add the monthly premium to your bill. Towards the end of the sixty months we’ll contact you, unless you tell us you no longer want it before then.
If you upgrade your device your cover will end, and if you change your Service Plan, you should call EE Insurance Team on 0800 956 6140 to check your insurance is still in place.
Insurance premiums are exempt from VAT and include Insurance Premium Tax at the current rate. We’ll tell you the premium amount before you buy it, and we’ll detail it on Your Confirmation of Your Insurance Cover in your welcome pack.
Read the full terms and conditions
How to make a claim on EE Business insurance
Our claims process is very simple. Just get in touch and we’ll get you working again quickly with our next-day refurbished replacement service.
Make a claim for damage
Make a claim 24/7 online in My EE
- Or call us on 150 from your EE phone
- Or call 07953 966 250 from any other phone
Make a claim for theft or loss
If your device has been lost or stolen, you must ring us. Please do so as soon as possible to limit the time you’re without your device and limit potential unauthorised use, which is not covered.
Call us on 150 from your EE phone
- Or call 07953 966 250 from any other phone
Make a claim from abroad
Call + 44 7953 966 250
Please note we can only replace your device when you return home to the UK.
For all claims by phone, we’re here to help Monday-Friday 9am-7pm and Saturday 9am-5pm.
What you’ll need to make an EE Business insurance claim
When you call to make a claim, please make sure you have this information ready:
- The IMEI number, serial number or UDI of your device – found on your Confirmation of Insurance Cover in your welcome pack
- Make, model, colour and memory size of your device
- Date and time of the incident
- For a theft, the report or crime reference number. If the theft was abroad and you can’t get a police report, we’ll ask you for travel documents to confirm travel dates.
If you’re making a damage claim you must disable any security feature on your device before we can arrange a replacement.
You’ll need to pay an excess fee for each successful claim you make. The amount depends on which band your device falls into on the date you bought insurance. We’ll add the excess to next month’s bill.
Please note: You can make unlimited accidental damage claims. With full cover insurance, you can make a maximum of two successful loss and/or theft claims in a twelve month period (starting from the date the first claim is accepted).
Terms & conditions
EE Business insurance - Terms and conditions
Terms and Conditions
T&Cs: Our standard 150 opening hours are 8am - 8pm weekdays and 8am - 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. Calls to 07953 966 250 are charged at standard network rates. If calling from another phone, check call charges with your provider.
Excess: An excess is payable for each successful claim. Please visit our terms page to see the current excess bands and amounts.
Next-day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply. Please see our terms page.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Free Minute One Bundle: Bundle includes a Caseit free clear phone case, screen protector and £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors. The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you're a consumer or ee.co.uk/businessterms if you're a small business customer.
Free Minute One Premium Bundle: Bundle includes a free tech21 screen protector and phone case and two £10 vouchers. One £10 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing accessories of over £30 and one £10 voucher can be used at www.tech21.com/custom cases against a custom case. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors. The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you're a consumer or ee.co.uk/businessterms if you're a small business customer.
Multi-policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
Please note: We can change the terms or withdraw these offers at any time.
Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
The insurance element of Full Cover and Damage Cover is underwritten and administered by Chubb European Group SE (CEG) is a Societas Europaea, a public company registered in accordance with the corporate law of the European Union. Members’ liability is limited. CEG is headquartered in France and governed by the provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by CEG, which is authorised and regulated by the French Prudential Supervision and Resolution Authority (4 Place de Budapest, CS 92459, 75436 Paris Cedex 09, France). Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662.
CEG’s UK branch is registered in England & Wales. Registered address: 100 Leadenhall Street, London EC3A 3BP. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website (FS Register number 820988).
We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see full terms (Choose EE price Guide for Small Business)