LOST OR STOLEN PHONE
Lost your phone or tablet or had it stolen? Don't panic.
Use Live chat by clicking the 'Help' button on this page or you can WhatsApp us on 07483 961600:
How we can help
- We can block your lost device so it will be unusable on our network. You can add a password in case you find it later.
- We can send you another SIM card (charges will apply) or you can pop into one of our many locations to get one for free.
Call us straight away so you’re not billed for any use of your missing device.
Insurance and Protection
If you have Full Cover or Damage and your phone is lost, stolen or damaged call 07953 966250 from any phone and you can get a next day replacement (terms and conditions apply).
If you have itemised billing set up on your account, you can search My EE for your most recently dialled numbers.
Further information if your business phone is lost or stolen