Help connecting your Android device to WiFi

Having trouble connecting your Android device to WiFi? Try our quick fixes:

Switch on WiFi on your Android device

These steps work for many Android devices, but some may have different ways to switch on WiFi.

  • Open your Settings
  • In Wireless and Networks or Connections, tap Wi-Fi
  • Switch on WiFi

Move into WiFi range

Check the WiFi connection icon at the top of your screen. If none of the bars are showing, you have no WiFi signal. Try moving closer to the router and you should get stronger WiFi.

Restart the WiFi router

Please check the router manual for instructions on restarting. Here are some basic steps to try:

  • Unplug the router so all the lights go out
  • Wait 30 seconds
  • Plug the router in again
  • When the router has restarted, the lights will come on again

If you still can’t connect your Android device to WiFi, you may need to contact the internet service provider for the router.

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