TRANSFERRING YOUR PHONE NUMBER - WHAT YOU NEED TO DO

This article is for EE customers who have recently provided us with a PAC Code. If you haven’t already and want to keep your number then click here.

Thank you for providing us with your PAC code. Here’s a few things we wanted to remind you about:

Before your number transfers over

• Make sure you’ve backed up all your contacts onto your old SIM and copy them onto your new phone. 

On the day of the transfer

• When your number transfers over you may experience slight loss of service on the day. This is just while the process completes and should only last a short period.

After the transfer has completed

• If you have insurance then contact the provider to update the number
• Text AL to 150 to check what allowance you have left.
• Login to your EE app and update the number
• iPhone only – make sure you update the settings in iMessage to show your new number. 
• You Fix/Pay as you go only: make sure you register your new number on your Top Up card 
• Call 222 from your phone to set up your Voicemail.