Business Help Getting Started With EE

eSIM SUBSCRIPTION TRANSFER

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What is eSIM subscription transfer?

Subscription transfer is for existing EE SIM customers and allows for the easy transfer of your eSIM from your old phone to your new phone.

When you’re setting up your new phone, just place your old phone next to it to initiate device set up and follow the simple steps.

When you’re prompted to add a data plan, just click transfer data plan and follow the instructions to move your eSIM over to your new device. It couldn’t be easier.

What is the difference between seamless download and subscription transfer?

Seamless download is for those who are new to EE and who are getting their first ever device and opting for eSIM. Subscription transfer is for upgrading customers.

Can I move my physical SIM to an eSIM via subscription transfer?

Yes, you can move from Physical SIM to an eSIM via this journey if you have the following operating system on your devices:

  • Apple - iOS 13 and above
  • Android - Android 15 and above
  • Samsung - Android 16 and above

I've completed the transfer but my new phone says no service?

The transfer can take up to 2 hrs to complete and activate on your device. If it hasn't activated within 2 hrs, please contact us.

I'm not being offered an option to use the Subscription Transfer journey

There are a couple of reasons why this might be:

  • For Apple users both new and old devices need to have the latest Apple iOS 16.4 or above to use this journey.
  • For Android users the existing device must be on Android 10 and above and the new device must be on Android 15 or above.

Which devices support the Subscription Transfer journey?

Take a look at our help article to find out which devices support the Subscription Transfer journey.

Can I convert my physical SIM to an eSIM on an existing device? 

Yes, you can convert from Physical SIM to an eSIM via the Settings menu if you have the following operating system on your devices: 

  • Apple – iOS 13 and above.  
  • Android – Android 15 and above. 
  • Samsung – Android 16 and above.

Find out more about converting your SIM card to an eSIM. 

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