VAT Charge for Roaming Outside the EU | Business Help | EE Business
ee:help:Products and services:VAT charges for roaming outside the EU
Help
All roaming usage and services bought for consumer use outside of the EU will incur a 20% VAT charge. There will be no change to the price. Find out more.
All roaming usage and services bought for consumer use outside of the EU will incur a 20% VAT charge. There will be no change to the price. Find out more.
https://business.ee.co.uk/help/accounts-and-billing/vat-charges-eu-roaming/
  • Shop
    • Back to main menu
    • Shop

      View all Shop
      Business Mobile Phones
      • Back to Business Mobile Phones
      • Business Mobile Phones

      • Apple iPhone
      • Samsung Galaxy phones
      • Samsung Enterprise phones
      • Google phones
      • Motorola phones
      • Refurbished phones
      • More phones
    • Business SIM Only
    • Business Tablets
      • Back to Business Tablets
      • Business Tablets

      • Apple iPad
      • Samsung Galaxy
      • Lenovo
      • More
    • Business Watches
      • Back to Business Watches
      • Business Watches

      • Apple watches
      • Samsung Galaxy
      • Google Watches
    • Business Laptops
      • Back to Business Laptops
      • Business Laptops

      • Samsung Galaxy
      • Acer
      • Microsoft
    • Business Upgrades
    • Business Deals
    • Business Broadband
    • Business Mobile Broadband
    • Apple Business Zone
    • Samsung Business Zone
    • Google Business Zone
  • Business solutions
    • Back to main menu
    • Business solutions

      Business plans & devices
      • Back to Business plans & devices
      • Business plans & devices

      • Business plans for 1-10 employees
      • Business plans for 11-249 employees
      • Business plans for 250+ employees
      • Roaming
      • Spend caps
      • Business devices
    • Business SIMs
      • Back to Business SIMs
      • Business SIMs

      • SIM-only plans for 1-10 employees
      • SIM-only plans for 11+ employees
      • eSIM
      • IoT SIM card
    • Communication tools
      • Back to Communication tools
      • Communication tools

      • Microsoft Teams Phone Mobile
      • Mobile voice recording
      • Messaging services
    • Connectivity
      • Back to Connectivity
      • Connectivity

      • Vehicle connectivity
      • Internet of Things (IoT)
      • Fixed wireless access
      • Mobile broadband
      • Indoor coverage solutions
      • Rapid site installation
    • Mobile security
      • Back to Mobile security
      • Mobile security

      • Mobile threat defence
      • Data VPN
      • People protection
    • Sustainability
      • Back to Sustainability
      • Sustainability

      • Device recycling
      • Refurbished phones
      • Digital Carbon Calculator
    • Public sector
    • Device management
      • Back to Device management
      • Device management

      • Device Lifecycle Management (DLM)
      • Device enrolment & management
      • Data management
      • Mobile device leasing
      • Phone trade-in
    • Service management
      • Back to Service management
      • Service management

      • Managed & professional services
      • Service relationship manager
      • On-site support
      • Self-service account management
    • Brands for business
      • Back to Brands for business
      • Brands for business

      • Apple for large business
      • Samsung for large business
      • Google Pixel for large business
      • Android for large business
  • Why EE Business
    • Back to main menu
    • Why EE Business

      About EE
      • Back to About EE
      • About EE

      • Our sustainability goals
      • Brand partnerships & accreditations
      • Business-class account management
      • EE + BT — better for business
      • Supporting the UK public sector
      • Emergency Services Network (ESN)
      • Indirect partner channel
    • Our mobile network
      • Back to Our mobile network
      • Our mobile network

      • Our network awards
      • Innovation
      • Our 4G & 5G capabilities
      • Check your network coverage
  • Contact
    • Back to main menu
    • Contact

      Manage your account
      • Back to Manage your account
      • Manage your account

      • Log in or register for MyEE
      • Log in to Mobile Manager
    • Sales & upgrades
      • Back to Sales & upgrades
      • Sales & upgrades

      • Upgrades for existing customers
      • New customers:
      • 1-100 employees? Request a callback
      • 100+ employees? Request a callback
    • Help & support
      • Back to Help & support
      • Help & support

      • Help guides
      • Contact Help & support
    • Get a free local business consultation
    • Check network coverage in your area
    • Store finder
  • Help
    • Back to main menu
    • Help

      View all Help
      Add a product or service
      • Back to Add a product or service
      • Add a product or service

      • Upgrade now
      • Check eligibility to upgrade
    • Getting started
      • Back to Getting started
      • Getting started

      • Keeping your number
      • Using your eSIM
      • Setting up your voicemail
      • Unlocking your EE device
      • Unblock your phone with a PUK code
      • Transferring data using Quick Start
    • Orders and delivery
      • Back to Orders and delivery
      • Orders and delivery

      • Track your order
      • Our returns policy
    • Accounts and billing
      • Back to Accounts and billing
      • Accounts and billing

      • My EE - 24/7 control of your account
      • Manage your account in My EE
      • Pay your bill in My EE
      • Monitor your usage
      • Understanding charges to your bill
      • Manage your direct debit in My EE
      • Manage your spend caps in My EE
      • Make a fast payment
    • Device help
      • Back to Device help
      • Device help

      • Device repair
      • How do I find my IMEI number
      • Help with WiFi calling
      • Network status checker
    • Contact Us
      • Back to Contact Us
      • Contact Us

      • Need help? Contact us
      • Make a complaint
      • EE Business Community
      • Compensation for delays in switching and porting
    • Safety and security
      • Back to Safety and security
      • Safety and security

      • Lost or stolen device
      • Avoid and prevent scams
      • Blocking unwanted calls
      • Preventing computer viruses
      • Making an insurance claim
    • Roaming and calling abroad
  • Switch to Personal or Large Business
    • Back to main menu
    • Switch to Personal or Large Business

    • Personal
    • Small business I’m a Sole Trader, Limited or Public Sector Business with up to 100 employees
    • Large business I'm a business with more than 100 employees
  • Store finder
  • Coverage checker
  • Personal
  • Business
  • Store finder
  • Coverage checker
  • Contact us
  • Shop
    • Business Mobile Phones
      • Apple iPhone
      • Samsung Galaxy phones
      • Samsung Enterprise phones
      • Google phones
      • Motorola phones
      • Refurbished phones
      • More phones
    • Business SIM Only
    • Business Tablets
      • Apple iPad
      • Samsung Galaxy
      • Lenovo
      • More
    • Business Watches
      • Apple watches
      • Samsung Galaxy
      • Google Watches
    • Business Laptops
      • Samsung Galaxy
      • Acer
      • Microsoft
    • Business Upgrades
    • Business Deals
    • Business Broadband
    • Business Mobile Broadband
    • Apple Business Zone
    • Samsung Business Zone
    • Google Business Zone
    See all shop
  • Business solutions
    • Business plans & devices
      • Business plans for 1-10 employees
      • Business plans for 11-249 employees
      • Business plans for 250+ employees
      • Roaming
      • Spend caps
      • Business devices
    • Business SIMs
      • SIM-only plans for 1-10 employees
      • SIM-only plans for 11+ employees
      • eSIM
      • IoT SIM card
    • Communication tools
      • Microsoft Teams Phone Mobile
      • Mobile voice recording
      • Messaging services
    • Connectivity
      • Vehicle connectivity
      • Internet of Things (IoT)
      • Fixed wireless access
      • Mobile broadband
      • Indoor coverage solutions
      • Rapid site installation
    • Mobile security
      • Mobile threat defence
      • Data VPN
      • People protection
    • Sustainability
      • Device recycling
      • Refurbished phones
      • Digital Carbon Calculator
    • Public sector
    • Device management
      • Device Lifecycle Management (DLM)
      • Device enrolment & management
      • Data management
      • Mobile device leasing
      • Phone trade-in
    • Service management
      • Managed & professional services
      • Service relationship manager
      • On-site support
      • Self-service account management
    • Brands for business
      • Apple for large business
      • Samsung for large business
      • Google Pixel for large business
      • Android for large business
    SEE ALL BUSINESS SOLUTIONS
  • Why EE Business
    • About EE
      • Our sustainability goals
      • Brand partnerships & accreditations
      • Business-class account management
      • EE + BT — better for business
      • Supporting the UK public sector
      • Emergency Services Network (ESN)
      • Indirect partner channel
    • Our mobile network
      • Our network awards
      • Innovation
      • Our 4G & 5G capabilities
      • Check your network coverage
    SEE ALL WHY EE
  • Contact
    • Manage your account
      • Log in or register for MyEE
      • Log in to Mobile Manager
    • Sales & upgrades
      • Upgrades for existing customers
      • New customers:
      • 1-100 employees? Request a callback
      • 100+ employees? Request a callback
    • Help & support
      • Help guides
      • Contact Help & support
    • Get a free local business consultation
    • Check network coverage in your area
    • Store finder
    SEE ALL CONTACT
  • Help
    • Add a product or service
      • Upgrade now
      • Check eligibility to upgrade
    • Getting started
      • Keeping your number
      • Using your eSIM
      • Setting up your voicemail
      • Unlocking your EE device
      • Unblock your phone with a PUK code
      • Transferring data using Quick Start
    • Orders and delivery
      • Track your order
      • Our returns policy
    • Accounts and billing
      • My EE - 24/7 control of your account
      • Manage your account in My EE
      • Pay your bill in My EE
      • Monitor your usage
      • Understanding charges to your bill
      • Manage your direct debit in My EE
      • Manage your spend caps in My EE
      • Make a fast payment
    • Device help
      • Device repair
      • How do I find my IMEI number
      • Help with WiFi calling
      • Network status checker
    • Contact Us
      • Need help? Contact us
      • Make a complaint
      • EE Business Community
      • Compensation for delays in switching and porting
    • Safety and security
      • Lost or stolen device
      • Avoid and prevent scams
      • Blocking unwanted calls
      • Preventing computer viruses
      • Making an insurance claim
    • Roaming and calling abroad
    See all help
Log in
Business Help Accounts and Billing help VAT Charge for Roaming Outside the EU

VAT charges for roaming outside the EU

No change to roaming prices for business customers

From 01 November 2017, all roaming usage and services bought for consumer use outside of the EU will be charged 20% VAT.

As a business customer, you won’t pay VAT to us.

However, because our systems bill business customers in the same way as consumer customers, you may notice a change in the way roaming add-ons and usage appear on your bill.

VAT will automatically be added to roaming products and usage. But, as a business customer, we’ll proactively give you a credit for the extra charges before your bill date. This cancels out any VAT for roaming products and usage.

Simply put, there’s no change to the price – there’s only a change to the way it’s shown on the bill.

Why is this happening?

The changes to the way VAT is charged on roaming outside of the EU are because of new regulatory requirements set by the government and HMRC. These changes apply to all mobile operators and are not unique to EE.

I’m a business customer on a consumer plan, will I be credited for VAT charged on roaming usage outside of the EU?

Yes. Credits are based on your account type, not which mobile plan you are on. This means that customers with a business account who have taken a consumer price plan will be credited for VAT charged on roaming usage and products outside of the EU.

Is the price I pay changing?

No. Any VAT charges and credits will automatically be managed by EE. Where you have used roaming services outside of the EU, you’ll see a credit appear on your bill so you still pay the excluding VAT price.

Related articles

Small Business Roaming Costs

Find out how much it will cost you when roaming abroad.

Need more help?

  • EE app

    One little tap for complete control and all the help you need

  • EE Community

    Get all the help and support you need via the EE Community

  • Need help? Contact us

    Contact us and follow the easy steps to resolve your query

Our company

  • About us
  • Newsroom
  • Responsibility

Useful links

  • EE Community
  • Insurance & Protection
  • Recycle and Reward
  • Staying safe online
  • Careers
  • EE Business Consultants
  • Site map

Legal

  • Terms and conditions
  • Privacy
  • Codes of practice
  • Accessibility
  • Modern Slavery Statement

How to find EE

  • Coverage Checker
  • Store finder
EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit
  • https://twitter.com/EE
  • https://www.linkedin.com/company/ee-uk
  • https://www.facebook.com/ee
  • https://www.youtube.com/ee

© 2025 EE limited

  • Terms and conditions
  • Privacy centre
  • Codes of practice