Pounds and pence price increases – FAQs

At EE Business, we’re moving away from Consumer Price Index (CPI) plus 3.9% price increases which are linked to inflation, and instead moving to a fixed pounds and pence approach (£/p). 
 

Why is EE Business moving away from CPI plus 3.9% price increases to a pounds and pence approach?

This new approach will provide our small business customers with more certainty. Customers will know exactly how much they’ll pay each year of their contract before they sign up, and ensure there are no unexpected price increases.
 

How can I find out what my price increase will be?

The level of price increase will be communicated to you in your pre contract document you receive when signing up for our services.
 

Does the price increase amount include VAT?

No – the amount stated in your pre contract document excludes VAT.
 

Why am I still receiving a CPI plus 3.9% price increase?

Customers on existing CPI plus 3.9% contracts will continue to receive price increases as outlined in their terms and conditions. New or re-signing customers will receive the new pounds and pence price increase. This will made clear to you in your pre-contract document. 
 

When do prices increase?

Prices for EE Business increase from 31 March each year.