eSIM SUBSCRIPTION TRANSFER
What is eSIM subscription transfer?
Subscription transfer is for existing EE eSIM customers and allows for the easy transfer of your eSIM from your old Apple iPhone to your new Apple iPhone.
It also lets you transfer directly from a Physical SIM to an eSIM (when moving to an iPhone 13 or above).
When you’re setting up your new phone, just place your old phone next to it to initiate device set up and follow the simple steps.
When you’re prompted to add a data plan, just click transfer data plan and follow the instructions to move your eSIM over to your new device. It couldn’t be easier.
What is the difference between seamless download and subscription transfer?
Seamless download is for those who are new to EE and who are getting their first ever Apple device and opting for eSIM. Subscription transfer is for upgrading customers.
Can I move my physical SIM to an eSIM via subscription transfer?
Yes, as long as you are moving to an iPhone 13 or above.
I've completed the transfer but my new phone says no service?
The transfer can take up to 2 hrs to complete and activate on your device. If it hasn't activated within 2 hrs, please contact us.
I'm not being offered an option to subscription transfer
There are a couple of reasons why this might be:
- Both new and old devices need to have the latest Apple iOS 16.4 or above (launched March 23) and be eSIM Compatible.
- Physical SIM to eSIM transfer is only possible when moving to an iPhone 13 or above.