LOOKING TO UPGRADE?

How to get your hands on the latest devices

Upgrading online is as simple as 1-2-3

1

Text UP to 150
to check your plan

2

Use the link in the SMS we send you

3

Choose your upgrade online

Other ways to upgrade

Call 150 from your EE handset.

 

Our opening hours are :

 

8am – 7pm (Monday – Friday)
9am –5pm (Saturday )

If you’ve already checked your upgrade eligibility, upgrade online now.
(excludes ‘Upgrade Anytime’)

Why choose EE for your Business

FAQs about upgrading

When can I upgrade my phone with EE?

If you’re on a pay monthly SIM plan you can upgrade after just four months – fees may apply for early upgrades.

If you’re on an Upgrade Anytime plan, you can upgrade just 15 days into your new plan. There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade every two weeks if you want – you just need to trade in your old phone and sign up to a new 24-month plan.

Otherwise, you need to be more than six months into your contract to upgrade early. You might not be eligible for an upgrade for a few reasons, such as having an outstanding balance on your account.

You can set the date when your new plan will start with your EE customer service agent. To find out if you can upgrade, text UP to 150 or call 150 from your EE phone.

Can I keep my number and device?

Keeping your existing number is easy with EE. We’ll send you a new SIM card with your new phone, just pop your new SIM into your phone and you’re good to go.

You can also switch to a SIM only plan and keep your old device, just insert your new SIM card into your old device. If you are still within your minimum contract period you may need to pay an early upgrade fee to switch to a SIM only plan.

How can I track my order?

Check the status of your order by logging into the order portal from the link in your confirmation email. If your order is with DPD, they will send you a text with you tracking reference to track your order online.

Can I trade in my old device?

You can get money back when you trade-in your old phone with our Recycle & Reward scheme.

On Upgrade Anytime price plans, to upgrade early you’ll need to trade in your old phone, but you won’t get any money back for it.