What’s happening?
From 31 March 2025 as set out in your terms, the prices of selected add-ons and/or selected out-of-bundle will increase.
If you joined or upgraded prior to 2nd of September 2024 (unless otherwise stated), your eligible add-ons and eligible out of bundles charges will increase (rounded up to the nearest whole pence) on or after 31st March every year by the consumer price index % rate of inflation published in January that year, plus 3.9%.
If you joined or upgraded from 2nd September 2024 all out of bundle charges will increase on 31 March every year by 5%.
You'll find details of any active add-ons on your latest bill or you can log in to your EE account.
To give you an idea of what this means here are some of our popular additional services that have been included in this year’s price increase (prices don’t include VAT).
| Product | Current price | Price increase |
|---|---|---|
| 500 Minutes to call USA and Canada from UK | £7.03 monthly | 35p |
| Roam Abroad Monthly Pass | £10.79 | 54p |
| Daily EU Roaming | £2.15 per day | 11p per day |
| Calling from Spain to the UK | 63p per minute | 3p per minute |
| Calling from UK to USA | £2.34 per minute | 11p per minute |
| Sending a text message from UK to France | 41p | 2p |
| Sending a text message from Australia to UK | 90p | 4p |
See https://business.ee.co.uk/outofbundlecharges/ for information on selected out-of-bundle and selected add-ons charges, including details of the price increase.
Why are you putting prices up?
While we recognise that no one likes to see their prices go up, we want to continue to improve our network, products and services for our customers and simplify our packages.
As the UK continues to embrace digital technologies, the demand for the connectivity & services that we provide is always rising. In order to maintain the quality of our network for our customers we are continually investing in it, which is a very capital-intensive activity.
Your network terms allow us to increase charges, including for add-ons and out of bundle charges.
You can check your network terms at www.ee.co.uk/businessterms under Small Business terms for our latest network terms or under Legacy Terms. See Section 7.
What is an add-on?
An add-on is a package of minutes, messages, data or services you can buy.
You can find details of any active add-ons you may have on your latest EE bill or on EE.
What is an out-of-bundle charge?
As part of your price plan, you'll get a call, text and data allowance. There are restrictions on where and how you use these, for example calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 and 03.
When you go over these limits, you'll be charged according to our standard rates. These are also known as out-of-bundle charges, such as calling to and from abroad.
There is information about selected out-of-bundle and most popular add-ons charges including details of the price increase at business.ee.co.uk/outofbundlecharges/.
Can I cancel my contract?
Yes, but if you cancel before the end of your price plan’s minimum term, you’ll need to pay a termination charge for cancelling early.
If you’re out of contract, you’re free to end your service without having to pay any termination charges, but you’ll need to give us 30 days’ notice.
If you move to another provider and your switch date falls within the notice period, we won’t charge you after the switch takes place, but bear in mind there may be other outstanding charges.
We really hope you’ll stay though. Give us a call on 0800 956 5046 to chat about your options.
- Price changes 2025 - See details on what the 2025 price changes mean for you