Business Help Getting Started With EE eSIM seamless download

eSIM SEAMLESS DOWNLOAD

What is eSIM seamless download?

eSIM seamless download is the easiest way to get your new phone up and running on EE. There’s no waiting for a SIM card or getting an eSIM QR code.

With eSIM seamless download, all you need to do is switch on your phone and connect to a WiFi network. Follow the on-screen steps to download your eSIM. Then you’ll connect to the EE network. Quick and simple.

How to set up your device with eSIM seamless download

Different devices have different steps – so just follow the correct ones for your phone. You can also get a good idea by watching the eSIM seamless download video, created for iPhones.

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Set up your iPhone with eSIM seamless download

It’s so easy to set up your iPhone with eSIM seamless download:

  1. Switch on your iPhone.
  2. Connect to the internet using WiFi.
  3. Follow the on-screen instructions.
  4. Add your new EE data plan when prompted.
  5. Finish the on-screen instructions.

You’ve set up your iPhone with eSIM seamless download. 

What if I can’t set up my iPhone with eSIM seamless download?

No problem. You can follow these steps to download your eSIM manually:

  1. Switch on your iPhone.
  2. Connect to the internet using WiFi.
  3. Go to Settings.
  4. Go to Mobile Data.
  5. Select either Add eSIM or Setup Mobile Service or Add data plan – depending on what your iPhone shows.
  6. Follow the on-screen instructions.

You’ve set up your eSIM on your iPhone. Different iPhones may have slightly different steps.

If it still doesn't work, please get in touch by selecting the yellow Chat with us button at the bottom of this page or contact us.

Set up your Samsung with eSIM seamless download

Compatible Samsung devices: Enterprise Editions of Samsung Galaxy 23, Samsung Galaxy Z Fold4, Samsung Galaxy Z Flip4 and Samsung Galaxy A54.

It’s so easy to set up your Samsung with eSIM seamless download:

  1. Switch on your Samsung.
  2. Connect to the internet using WiFi.
  3. Your Samsung will automatically search for and download your eSIM for you.
  4. Setup later in settings.
  5. Finish the on-screen instructions.

You’ve set up your Samsung with eSIM seamless download. 

What if I can’t set up my Samsung with eSIM seamless download?

No problem. You can follow these steps to download your eSIM manually:

  1. Switch on your Samsung.
  2. Connect to the internet using WiFi.
  3. Go to Settings.
  4. Go to Connections.
  5. Go to SIM Manager.
  6. Follow the on-screen instructions to download your eSIM.

You’ve set up your eSIM on your Samsung. Different Samsung devices may have slightly different steps.

If it still doesn't work, please get in touch by selecting the yellow Chat with us button at the bottom of this page or contact us.

Set up your Android device with eSIM seamless download

Compatible Android devices: Google Pixel 7A, Google Pixel Fold, Sony Xperia 1 MK5 and Sony Xperia 10 MK5.

It’s so easy to set up your Android device with eSIM seamless download:

  1. Switch on your device.
  2. Connect to the internet using WiFi.
  3. Follow the on-screen instructions.
  4. Do NOT press Skip at any time.
  5. Add your new EE data plan when prompted.
  6. Finish the on-screen instructions.

You’ve set up your Android device with eSIM seamless download. 

What if I can’t set up my Android device with eSIM seamless download?

No problem. You can follow these steps to download your eSIM manually:

  1. Switch on your device.
  2. Connect to the internet using WiFi.
  3. Go to Settings.
  4. Go to Network & Internet.
  5. Go to SIMs.
  6. Select Add more.
  7. Follow the on-screen instructions to download your eSIM.

You’ve set up your eSIM on your Android device. Different devices may have slightly different steps.

If it still doesn't work, please get in touch by selecting the yellow Chat with us button at the bottom of this page or contact us.

Who can use eSIM seamless download?

eSIM seamless download is only available if you’re an EE Business customer who’s bought a device and airtime at the same time.

Does eSIM seamless download affect switching my number?

No, it won’t affect you keeping your old phone number. eSIM seamless download is just a faster way to set up your new phone.

Can I use dual SIM with eSIM seamless download?

Yes, if you have a suitable phone you can use dual SIM with eSIM seamless download.

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