eSIM Deploy to Device
Deploy to Device (DTD) is the newest and simplest way of pushing an eSIM to your device. There's two ways that you can do this, by completing an DTD Push Install or an DTD MDM Install.
Click on our tabs below for more information about the two installation options and find out how to set up your device.
What is eSIM Deploy to Device Push Install?
Deploy to Device (DTD) Push Install is one of the many new digital eSIM journeys we now offer our customers, simplifying the customer experience. With DTD, you can easily distribute SIMs and manage your estate.
Deploy to Device is available to new EE customers on our Individual, Team and Shared plans.
How to set up your device with eSIM Deploy to Device
Different devices have different steps – so just follow the correct ones for your phone. You can also get a good idea by looking over the installation instructions set for Apple, Google and Samsung.
Set up your iPhone with eSIM Deploy to Device
Its easy, just follow the prompts on your device:
- Click on the eSIM Pop Up.
- Select continue to begin.
- Your eSIM download will begin (this may take up to 5 minutes).
- Activation will continue in the background.
- ‘Mobile plan setup complete’ your eSIM is installed.
- Click on Mobile Data/Service to rename your eSIM.
- In the custom label field, enter EE eSIM, select so the tick is alongside, and press done.
- Select Primary as default for mobile data and continue.
- Select Primary as default for iMessage and FaceTime (no need to select eSIM).
Please note: If you miss the initial pop-up, you’ll find this link within the settings top menu to start the process.
Set up your Samsung with eSIM Deploy to Device
- Go to Settings/Connections/SIM Manager and select Add eSIM.
- Select Add when prompted to add the EE eSIM.
- Your eSIM download will begin (this may take up to 5 minutes).
- Your eSIM has been installed!
- Calls, Message and Data have been left set to your original SIM. Toggle to your eSIM on port day.
Set up your Android with eSIM Deploy to Device
- Go to Settings/Network & Internet and click on the + symbol next to ‘SIMs’.
- Select ‘Download a SIM instead’
- Select ‘Next’ when prompted check for available eSIMs.
- Select ‘Download’ to download the EE eSIM.
- Select ‘Settings’ to turn on your new eSIM, you can toggle the eSIM setting from here as well.
Frequently asked questions
What happens if I don’t receive the eSIM pop up?
Don’t worry if you don’t receive or miss the initial pop-up, you’ll find the link within the settings top menu to start the process.
I already have a SIM on my device, how do I set up the new eSIM?
Once you have completed the Mobile Setup plan, click on Mobile Data to rename your eSIM to EE eSIM (as per your choice). Keep your primary number as default for calls, iMessage, face time and mobile data and that’s it.
What happens if we’re porting?
If you’re porting over your number, your mobile admin will confirm the port date. Set up your device in the same manner. Please remove your old SIM card once the port is completed to automatically set your default settings to the new eSIM. To change the default settings later, go to Settings/Mobile Data.
eSIM setup is complete, still no signal. What do I do?
If you have completed the eSIM setup but there’s still no signal, reboot your device but don’t delete your eSIM at any given time unless asked by your administrator.
Can I use all the device services once the eSIM is downloaded?
When your eSIM has been downloaded, it can take upto one hour for your new service to be fully activated.
What is eSIM Deploy to Device MDM Install?
Deploy to Device (DTD) Mobile Device Management (MDM) is the latest way of onboarding Apple devices to our network, utilising your MDM to make the eSIM delivery as simple as ever.
Deploy to Device is available to new EE customers on our Individual, Team and Shared plans.
Which MDM supports the eSIM install journey?
We’ve worked with established MDM providers such as Ivanti Neurons for MDM (formerly MobileIron) Intune, Jamf Pro and VMWare Workspace One to make sure you can extract EID’s for iOS devices and offer the MDM install journey. (Known on the majority of MDMs as the ‘eSIM refresh journey’) Many other MDM providers also support this functionality, please speak to your specific MDM provider directly to confirm if it’s something they offer.
How to setup your device via MDM Install journey
For devices without an existing SIM already installed, the new EE eSIM will be automatically installed with no action required by you. You’ll simply see the signal appear in the top corner and the EE welcome message on their display.
For devices with an existing SIM already installed, you’ll receive a simple pop up asking you to choose which SIM should be the default for Voice, Data & iMessage.
Installation instructions for Apple devices with existing SIM (.pdf 275KB)
Frequently asked questions
eSIM setup is complete, still no signal. What do I do?
If you’ve completed the eSIM setup but there’s still no signal, reboot your device but don’t delete your eSIM at any given time unless asked by your administrator.
Who can use DTD MDM Install?
Deploy to Device is available to new EE customers on our Individual, Team and Shared plans and is currently only available on Apple devices.
What happens if we’re porting?
If you’re porting over your number, your mobile admin will confirm the port date. Set up your device in the same manner.
Please remove your old SIM card once the port is completed to automatically set your default settings to the new eSIM. To change the default settings later, go to Settings/Mobile Data.