HOW TO SWITCH FROM EE TO A NEW PROVIDER

Keeping your mobile number when you move to a new network (known as ‘port number’) is something you can do online with EE. We’ll give you a Porting Authorisation Code – known as a PAC – so you can keep your number when you switch.

There are different steps to follow depending on whether you’re a small business customer or a large business customer.

Small Business

1. Sign in to My EE
2. In your mobile account, click ‘Switching mobile service’
3. Because you want to keep your number, make sure you choose the PAC option and complete the online form
4. We’ll email your PAC to you within 2 working days – and show it in your messages in My EE.

Large Business

1. Sign in to Mobile Manager
2. Select Admin in the left-hand menu
3. Select Manage Services
4. Check the box next to any phone number you want to switch
5. Select PAC then Update and then Yes
6. We’ll get back to you within 2 working days. When your PAC’s ready, you’ll see a Mail icon in Mobile Manager.

When you get your PAC, you’ll need to give it to your new provider before they complete your order. This is so your number switches and you’re not billed by two providers at the same time.

PACs are valid for 30 days, which gives you lots of time to decide if leaving EE is right for you.

You can also ask us for switching information to help you make the right choice – just choose this instead of asking for a PAC.

More than one number on your plan? Give us a call about keeping your number when you switch – we’re ready to help port numbers for you. Or if you have more than 99 subscriptions, you can email us at sme.admin@ee.co.uk

If you want a new mobile number, you’ll need to give your new provider a Service Termination Authority Code (STAC). A STAC makes sure you don’t get billed by two providers at the same time. It’s easy to request a STAC from us online.

Small Business

1. Sign in to My EE
2. In your mobile account, click ‘Switching mobile service’
3. As you don’t want to keep your number, make sure you choose the STAC option and complete the online form
4. We’ll email your STAC to you within 2 working days.

Large Business

1. Sign in to Mobile Manager
2. Select Admin in the left-hand menu
3. Select Manage Services
4. Check the box next to any phone number you want to switch
5. Select STAC then Update and then Yes
6. We’ll get back to you within 2 working days. When your STAC’s ready, you’ll see a Mail icon in Mobile Manager.

When you get your STAC, give it to your new provider before they complete your order. STACs are valid for up to 30 days.

Want information to help you decide about switching? No problem. Instead of selecting STAC, just choose the switching information option online.

For requests for plans with more than one number, it’s better to call – we’re ready to help. Or if you have more than 99 subscriptions, you can email us at sme.admin@ee.co.uk

Just give us a call to request:

• A PAC to keep your current mobile number when you switch (‘port number’)
• A STAC to change phone number when you switch
• Switching information to find out more about your plan and if you need to pay anything extra

We’re ready to help – especially if you have more than one number on your price plan.

Making a large request? Because it includes lots of detail, we’ll probably send it to you by email.

We’ll also send any PAC or STAC to you by SMS.

If you’ve asked for a PAC or STAC, you can then pass it on to your new mobile provider if you decide to go.

Contact us about switching

Only got one mobile number on your plan? You can switch by SMS.

To keep your number when you switch (‘port number’), text PAC to 65075

To change phone number when you switch, text STAC to 75075

For switching information about your plan, text INFO to 85075

You text us, we’ll text you back.

We’ll send what you’ve asked for straight to your phone by SMS.

Decided to leave EE? You can pass on your PAC or STAC to your new provider.

Get in touch with us as soon as you can – it may not be too late to stay with us.

We’ll try to stop the switching process before it goes too far.

But even if your number’s already switched, we’ll do what we can to help you stay with EE.