What’s happening?
From 31 March 2026, as set out in your terms, we’re increasing the standard charge of any monthly price plans you have with us.
If you took out or upgraded your price plan on or before 1 September 2024, the monthly price will increase by 7.3%. This price increase is calculated using the Consumer Price Index (CPI) rate of inflation, which is at 3.4% as published by The Office for National Statistics on 21 January 2026. We then add an additional 3.9%.
This is known as a CPI + 3.9% price increase.
If you took out or upgraded your price plan on or after 2 September 2024
If you took out or upgraded your price plan on or after 2 September 2024, you will be subject to a different type of price increase known as a pounds and pence increase. Learn more about all our 2026 price changes.
Add-ons and out-of-bundle charges
The price of selected add-ons and out-of-bundle charges will also increase. You can learn more on our add-on and out-of-bundle 2026 price changes page.
You'll find details of any active add-ons on your latest bill or by logging into My EE.
CPI + 3.9% price increase example
To give you an idea of what this means for the price of your monthly plans, here are some of our popular plans and additional services (prices exclude VAT).
| Plan | Current price per month | Price increase per month (from 31 March 2026) |
|---|---|---|
| Most Popular SIMO deal | £17.00 | £1.25 |
| Most Popular Handset deal | £30.00 | £2.19 |
| Most Popular Mobile Broadband deal | £25.00 | £1.83 |
| Most Popular Tablet deal | £10.00 | £0.73 |
Frequently asked questions
Why are you putting prices up?
We increase the charge for your price plan every year as mentioned in Section 7.6 of your network terms. We do this on or just after 31 March every year using the CPI % inflation rate figure published in January that year, plus an additional 3.9%.
Your network terms also allow us to put up other charges – see Section 7.2.
You can check your network terms on our Business terms page under ‘Small Business legacy network terms’.
While we recognise that no one likes to see their prices go up, we want to continue to improve our network, products and services for our customers and simplify our packages
As the UK continues to embrace digital technologies, the demand for the connectivity & services that we provide is always rising. In order to maintain the quality of our network for our customers we are continually investing in it, which is a very capital-intensive activity.
What is the Consumer Price Index?
The Consumer Price Index (CPI) is a figure published by the Office for National Statistics (ONS) as a measure of inflation.
CPI is a measure of whether the cost of goods and services is going up or down based on average price changes from across several industries and measures inflation by taking a basket of goods (including things like food, clothes and petrol), looking at what they cost last year and what they cost now, and working out the difference.
However, CPI leaves the costs of your home out of the basket (for example rises in mortgage payments, rents, and council tax) so they don’t get reflected in it. A new index is published every month.
A new CPI inflation rate is published by the ONS every month.
Find out more about CPI from the Office of National Statistics.
What CPI % inflation rate will we be using?
The CPI % inflation rate figure we’ll use is the December % inflation rate figure published by the ONS in January of each year, which measures the average change in prices for consumers across the country, over the last 12 months. We’ll adjust monthly charges by this amount, plus an additional 3.9%, on or after 31 March of the same year.
What is CPI plus 3.9%?
CPI plus 3.9% is the CPI % inflation rate figure plus 3.9%.
A new % inflation rate is published by the Office for National Statistics every month. We’re using the December 2025 % inflation rate figure published in January 2026.
Why do you add 3.9% to the underlying CPI % inflation rate?
As the UK continues to embrace digital technologies, the demand for the connectivity and services that we provide is always rising. In order to maintain the quality of our network for our customers we are continually investing in it, which is a very capital-intensive activity.
The CPI element of our annual price increases enables us to continue to run our network in light of cost and wage inflation, whereas the 3.9% enables our continual investment in the UK’s digital future and the improvement of customer service and propositions. It will also enable us to increase social inclusion by widening our network footprint.
How do you work out the increase?
We use the CPI % inflation rate figure published in January, plus an additional 3.9%.
As an example, this would mean for a monthly price of £40, if we used the CPI % inflation rate figure from December 2025 of 2.0% and then add 3.9% (so 2.0% + 3.9% = 5.9%), the monthly price would go up by £2.36 on 31 March 2026.
If the CPI % inflation rate figure is negative in the relevant year, we will only increase monthly charges by 3.9%.
What happens if I upgrade?
When you decide to upgrade, you will be subject to our latest terms and will be advised about the annual price increase impact on your new price plan and other products at the point of the upgrade.
What if I have a discount on my plan?
You’ll still receive any discounts you get. We apply the price increase to the net price of your plan after discounting. Log in to My EE to check your plan’s details.
What is an add-on?
An add-on is a package of minutes, messages, data or services you can buy.
You can find details of any active add-ons you may have on your latest EE bill or by logging into My EE.
What is an out-of-bundle charge?
As part of your price plan, you'll get a call, text and data allowance. There are restrictions on where and how you use these, for example calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 and 03.
When you go over these limits, you'll be charged according to our standard rates. These are also known as out-of-bundle charges, such as calling to and from abroad.
There is information about selected out-of-bundle charges and our most popular add-ons charges including details of the price increase on our out of bundle charges and added services page.
Can I cancel my contract?
Yes, but if you cancel before the end of the minimum term of your price plan, you’ll need to pay a termination charge for cancelling early.
If you’re out of contract, you can end your service with no termination charges, but we’ll need 30 days’ notice. If you move to another provider and your switch date falls within the notice period, we won’t charge you after the switch takes place, but bear in mind there may be other outstanding charges.
We really hope you’ll stay though. Give us a call on 0800 956 5046 to chat about your options.