What’s happening?
From 31 March 2026 as set out in your terms, the prices of selected add-ons and out-of-bundle charges will increase.
You can find details of your active add-ons on your latest bill, or by logging into My EE.
If you joined or upgraded on or before 1 September 2024
Unless otherwise stated, if you joined us or upgraded on or before 1 September 2024, your eligible add-ons and eligible out-of-bundle charges will increase (rounded up to the nearest whole pence) from 31 March every year by the consumer price index % rate of inflation published in January that year, plus 3.9%. We refer to this as a CPI+3.9% price increase.
If you joined or upgraded from on or after 2 September 2024
If you joined us or upgraded on or after 2 September 2024, all add-ons and out-of-bundle charges will increase on 31 March every year by 5%.
We refer to this as a 5% price increase.
5% price increase examples
To help you understand what a 5% increase would look like, here are examples of some of our popular additional services and how their pricing would change. Note that prices exclude VAT.
| Service | Current price | Price increase (from 31 March 2026) |
|---|---|---|
| 500 Minutes to call USA and Canada from UK | £7.38 per month | 37p per month |
| Roam Abroad Monthly Pass | £11.33 per month | 57p per month |
| Daily EU Roaming | £2.26 per day | 12p per day |
| Calling from Spain to the UK | 66p per minute | 3p per minute |
| Calling from UK to USA | £2.45 per minute | 12p per minute |
| Sending a text message from UK to France | 43p | 2p |
| Sending a text message from Australia to UK | 94p | 4p |
Learn more about our out-of-bundle and add-on charges – including details of all price increases – on our out-of-bundle and add-on charges page.
Frequently asked questions
Why are you putting prices up?
While we recognise that no one likes to see their prices go up, we want to continue to improve our network, products and services for our customers and simplify our packages.
As the UK continues to embrace digital technologies, the demand for the connectivity and services that we provide is always rising. In order to maintain the quality of our network for our customers, we are continually investing in it which is a very capital-intensive activity.
Your network terms allow us to increase charges, including for add-ons and out of bundle charges.
You can check your network terms on our Business terms page. Here you’ll find our latest network terms in the Small Business terms area or the legacy terms area (specifically in Section 7).
What's an add-on?
An add-on is a package of minutes, messages, data or services you can buy.
You can find details of any active add-ons you may have on your latest EE bill or by logging into My EE.
What's an out-of-bundle charge?
As part of your price plan, you'll get a call, text and data allowance. There are restrictions on where and how you use these, for example calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 and 03.
When you go over these limits, you'll be charged according to our standard rates. These are also known as out-of-bundle charges, such as calling to and from abroad.
Learn more about our out-of-bundle and add-on charges – including details of the price increases – on our out-of-bundle and add-on charges page.
Can I cancel my contract?
Yes, but if you cancel before the end of your price plan’s minimum term, you’ll need to pay a termination charge for cancelling early.
If you’re out of contract, you’re free to end your service without having to pay any termination charges, but you’ll need to give us 30 days’ notice.
If you move to another provider and your switch date falls within the notice period, we won’t charge you after the switch takes place, but bear in mind there may be other outstanding charges.
We really hope you’ll stay though. Give us a call on 0800 956 5046 to chat about your options.
Are there any other price changes happening?
There are various price changes happening. Learn more about them on our Price changes in 2026 page.