EE Business cookie policy

Edit your cookie settings

You can change your cookie settings for the business.ee.co.uk websites through the Manage Cookie Settings page at any time.

For further information about cookies and similar technologies used in our EE Apps or to manage your preferences (if applicable) please refer to your app Settings. 

What are cookies and why do we use them?

Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

  • Session cookies only last for your online session and disappear from your device when you close your browser.
  • Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.

You can find information about how EE processes your personal data in our privacy policy which can be found at ee.co.uk/eeprivacycentre

Your choices

We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking "Manage Cookie Settings" at the top of this page.

Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.

Our free online tool can help you manage the cookies we use on ee.co.uk/business websites. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means:

  • If you delete all your cookies you will have to update your preferences with us again – we’ll ask you when you next visit our website or visit a new page on our site as part of the same browsing session.
  • If you use a different device, computer profile or browser you will have to tell us your preferences again

Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set. 

The cookies we use

1. Essential cookies

Essential cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.

We use Essential cookies to do things like:

  • To help detect fraudulent and suspicious activity;
  • Enable website content to be delivered reliably and efficiently and ensure the load of all site visitors is managed effectively across EE web servers;
  • Collect and record your cookie consent decisions; and
  • Provide proactive live chat sessions to offer you support;

Essential cookies:

Vendor

Cookie Domain

Cookie Name

Purpose

Amazon Web Services

ee.co.uk

business.ee.co.uk

AWSALB

AWSALBCORS

These cookie names are associated with Amazon (Classic Load Balancer), to spread and manage the load of EE website visitors, evenly across our servers.

LivePerson

lpcdn.lpsnmedia.net

lpTestCookie

LPVID

LPSID

These cookie names are associated with LivePerson. It enables the option of Live Chat so you can receive appropriate support from an EE agent.

Adobe Target

ee.co.uk

at_check

Used by Adobe Target to check if cookies are enabled/supported on the browser.

EE

ee.co.uk

business.ee.co.uk

basketCount

Used by EE to determine the number of items in the basket.

Dynatrace

ee.co.uk

dtCookie

This cookie name is associated with Dynatrace and is used to identify you across multiple pages, within a single EE web session.

Imperva (was Incapsula)

ee.co.uk

incap_ses_*

nlbi_*

These cookie names are associated with Imperva and provide security services to EE & our suppliers, including DDoS Protection & Web Application Firewalls.

TrustArc

ee.co.uk

business.ee.co.uk

TAconsentID,

notice_preferences,

cmapi_cookie_privacy

notice_gdpr_prefs

These cookies names are associated with TrustArc. The data is used to collect and record consent decisions.


 

 

2. Performance cookies

Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.

Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.

If you do not accept these cookies it may impact on your experience of the website.

In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use Performance cookies to do things like:

  • Provide statistics and analytics on how our website is used;
  • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites);
  • Help us improve the website by measuring any errors that occur;
  • Test different designs of our website;
  • Obtain feedback from you about use of our site and remember if we've already asked you if you want to fill in a survey; and
  • Remember results of tests performed to make the website more relevant to you.

Performance cookies:

Vendor

Cookie Domain

Cookie Name

Purpose

Decibel

decibelinsight.net

da_lid

da_sid

These cookie names are associated with Decibel and allow EE to monitor and review your journeys on EE websites, to provide EE with insights on how to improve your on-site experience.

Medallia

ee.co.uk
business.ee.co.uk

cd_user_id

kampyleSessionPageCounter

kampyleUserPercentile

kampyleUserSession

kampyleUserSessionsCount

kampyle_userid

These cookie names are associated with Medallia and provides 'Voice of the customer' and analytics information to EE via feedback and pop up surveys. EE uses this information to improve your experience.

Adobe Target

ee.co.uk
business.ee.co.uk

mbox

This cookie name is associated with Adobe (Target) and records a unique browser identifier (Session ID). The data allows EE to run tests to optimise customer experience.

Awin

N/A

N/A

This vendor is using similar tracking technologies to cookies. The data collected is used for reporting and allows EE to pay sales commissions for referrals to members of our affiliate network.

 

3. Functional cookies

Functional cookies are used to provide services or to remember settings to improve your visit.

Preventing functional cookies may mean we can't offer you some services that rely on these cookies to function properly, and will reduce the support we can offer you.

In some cases, some functional cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use Functional cookies to do things like:

  • Share information with partners to provide a service on our website. The information shared is only used to provide the service, product or function and for no other purpose.

Functional cookies:

Vendor

Cookie Domain

Cookie Name

Purpose

Google

google.com

NID

This cookie name is associated with Google. It contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on.

 

4. Targeting cookies

The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide EE with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.

Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.

In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.

In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.

These cookies are also linked to services provided to EE and our customers by our trusted partners (see the Third Parties section below for more information).  We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide.  

We use Targeting cookies to:

  • Link to social networks who may use information about your visit to target advertising to you on other websites;
  • Provide advertising agencies, our trusted partners and other members of the BT Group with information on your visit so that we can present adverts that you may be interested in, and prevent you receiving duplicate ads – see the “online behavioural advertising” section below for further details;
  • Deliver content, including video content, tailored to your interests;
  • Help us to segment and understand our audience by providing additional information so that we can send the most relevant communications possible;
  • Help us identify customers similar to our audience or to serve relevant adverts to you on third party websites and apps;
  • Help us to understand how well our marketing initiatives are performing and whether to continue, change or cease those initiatives; and
  • To provide tailored communications to you and personalise your use of our website when logged in, and in limited circumstances, when logged out (subject to your preferences).

Online behavioural advertising

We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.

The information we and our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.

We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites. For example, if you look at our TV and film packages, we will assume you would like to hear about the latest TV and film offerings we, or our partners, have to offer.

We will also share interest-based advertising information with the third parties that set targeting cookies via our website.

You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.

Targeting cookies:

Vendor

Cookie Domain

Cookie Name

Purpose

Avocet

ads.avct.cloud

uuid

This cookie name is associated with Avocet. They help EE identify when you have responded to an EE advert on another website. This data is also used to assess the overall performance of our advertising campaigns.

Adobe Audience Manager

demdex.net, dpm.demdex.net
business.ee.co.uk
ee.co.uk

Demdex
dextp
dpm
aam_uuid
AAMC_btbusiness_*
TEST_AMCV_COOKIE




These cookie names are associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows EE to perform functions such as visitor identification, ID synchronization, segmentation, modelling & reporting.

Facebook

 

facebook.com

fr

This cookie is associated with Facebook. It helps EE identify when you have responded to an EE advert on Facebook. This data is also used to assess the overall performance of our advertising campaigns.

Facebook

business.ee.co.uk

_fbp

This cookie name is associated with Facebook. It is used to allow advertisers to measure the effectiveness of advertising by understanding the actions users take on a website.

Facebook

facebook.com

oo

This cookie name is associated with Facebook. It is used to help users opt-out of advertising through the Facebook network.

Adobe Experience Cloud

ee.co.uk

at_check

This cookie name is associated with Adobe.  Every time you visit an EE web page, this cookie determines if your browser supports cookies by recording "True".

s_ecid

This cookie name is associated with the Adobe and contains a copy of your Experience Cloud ID, used to uniquely identify your browser.

AMCVS_*

This cookie name is associated with Adobe and serves as a flag, indicating a web session has begun.  Its value is always "1" and discontinues when the web session has ended.

AMCV_*

This cookie name is associated with Adobe (Experience Cloud suite) and assigns your browser unique visitor IDs.

Adobe Analytics

ee.co.uk

gpv_Page

This cookie name is associated with Adobe (Analytics) and stores the name of the EE web page you are viewing.

s_sq

This cookie name is associated with Adobe (Analytics) and contains information about the previous EE link that you clicked on.

TEST_AMCV_COOKIE

This cookie name is associated with Adobe (Analytics) and registers statistical behavioural data on your usage of EE websites.  This is used for internal analytics by EE.

s_cc

This cookie name is associated with Adobe and is set "True" if cookies are enabled.

DoubleClick

doubleclick.net

IDE
test_cookie

These cookie names are associated with Doubleclick (Google). They help BT identify when you have responded to a BT advert on Google. The data collected from these cookies also helps us assess the overall performance of our advertising campaigns.

Twitter

twitter.com

personalization_id

This cookie name is associated with twitter and collects data for advertising and analytics purposes.

Google

doubleclick.net

 

DSID

This cookie name is associated with Google. It is used to identify a signed-in user on non-Google sites and to remember whether the user has agreed to ad personalisation.

 

google.com/ads, google.com/ads/measurement, googleadservices.com

AID

TAID

These cookie names are associated with Google. They are used to personalise advertisements across devices and track conversion. Uses user’s Google account information to track linked devices

 

.google.com

SID

HSID

These cookie names are associated with Google. They are used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content

Pinterest

ct.pinterest.com/v3

_pinterest_sess

This cookie name is associated with Pinterest. It is the Pinterest login cookie and is used to store a person’s login state within a web browser. It’s updated whenever a person logs in to or out of Pinterest. This cookie contains the person’s Pinterest ID, authentication tokens and timestamps if the person is logged in to Pinterest.

 

ct.pinterest.com/v3

_pinterest_ct

This cookie name is associated with Pinterest. The equivalent of the _pinterest_sess for Pinterest’s in-app browser. This cookie is set in the person’s in-app browser whenever the person views offsite content, such as a third-party website, from within the Pinterest app.

 

ct.pinterest.com/v3

_pinterest_ct_rt

This cookie name is associated with Pinterest. Set whenever the person visits an advertiser’s site that has the Pinterest Tag installed. This is the only cookie that is conditional. The _pinterest_sess cookie needs to be present for a request to ct.pinterest.com to result in a _pinterest_ct_rt cookie being written. It collects a user ID and timestamp at the point the cookie is created.

 

ct.pinterest.com/v3

_epik

This cookie name is associated with Pinterest. Set when a person visits a page from a Pinterest ad. When someone clicks on a Pinterest ad, information is added to the URL to help the Pinterest Tag find a match. The Pinterest Tag caches this information in this cookie.

 

ct.pinterest.com/v3

_derived_epik

This cookie name is associated with Pinterest. Placed when the Pinterest Tag reports a match identified without using cookies, such as through Enhanced Match. The Pinterest Tag caches information to make matching on future pages easier.

 

business.ee.co.uk

_pin_unauth

This cookie name is associated with Pinterest. First-party cookie placed by the Pinterest Tag when we are unable to match the user. It contains a unique UUID to group actions across pages.

 

 

ct.pinterest.com/v3

_pinterest_ct_ua

This cookie name is associated with Pinterest. The same as _pin_unauth, but as a third-party cookie.

Bing

bing.com

 

 

 

uetsid

uetvid

These cookie names are associated with Bing. They are used to store and track visits across websites.

 

 

 

uetmsclkid

This cookie name is associated with Bing. It is used for tracking conversions and assessing the overall performance of our advertising campaigns

 

 

 

MUID

This cookie name is associated with Bing.

 

It is used to Identify unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.

 

Adform

.adform.net; .seadform.net

UID

 

This cookie name is associated with Adform. It is used to store a few details about the user such as the unique visitor ID to distinguish unique returning users.

Global Dax

thisisdax.com

dax_listenerid

This cookie name is associated with Global Dax and is used for campaign monitoring, reporting and optimisation when running digital audio activity.

LinkedIn

 

linkedin.com

 

AnalyticsSyncHistory

This cookie name is associated with Linkedin. It is used to store information about the time a sync took place for users based in the EU, EEA and Switzerland.

 

 

 

UserMatchHistory

This cookie name is associated with LinkedIn. It is used to track user behaviour in order to provide better personalised advertising.

 

 

 

LinkedIn Insight Tag

This cookie name is associated with Linkedin and helps us to determine which users our ads are displayed to in order to improve our campaign performance and enable reporting to measure the effectiveness of advertising.

 

 

li_mc

This cookie name is associated with Linkedin and is used as a temporary cache to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side.

 

 

liap

This cookie name is associated with Linkedin and is used by non-www.domains to denote the logged in status of a member

 

 

_guid

This cookie name is associated with Linkedin and is used to identify a LinkedIn Member for advertising through Google Ads

 

 

Lang

This cookie name is associated with LinkedIn and is used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings.

Google Analytics

bt.com

_gcl_au

This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience.

 

 

 

_ga

These cookie names are associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie is used to distinguish users

 

 

_gid

_gat

 

 

 

These cookie names are associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie is used to throttle request rate

 

 

AMP_TOKEN

 

This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie contains a token that can be used to retrieve a Client ID from AMP Client ID service

 

 

_gac_<property-id>

 

This cookie name is associated with Google (Analytics). The data collected is used to provide reports on the performance of the BT websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience. This cookie contains campaign related information for the user

 

Amazon

amazon-adsystem.com

ad-id

 

 

 

This cookie name is associated with Amazon and allows us to advertise via Amazon Business and provide more targeted adverts to our users and customers.

 

 

 

Third parties

EE allow trusted third party partners to set cookies when you interact with EE services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of EE (as described in the cookie categories above).

Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).

It is important to note that, although EE and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, EE and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement. 

Managing cookies

There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).

Our Cookie Banner

You can directly edit your preferences in relation to the cookies EE set by using the EE “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.

This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.

Managing cookies in your browser

Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

  • See what cookies you've got and delete them on an individual basis
  • Block third party cookies
  • Block cookies from particular sites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

Deleting cookies means that any preference settings you have made on a website will be lost. If you’ve set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.

If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie – you’ll need to use your browser settings to remove any cookies dropped on your previous visit.

Find out how to manage your cookies using the most popular browsers below.

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox

https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en

Safari

https://support.apple.com/en-gb/HT201265

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

 

Information about cookies

You can read more about cookies at:

http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at:

http://www.youronlinechoices.eu