EE Business cookie policy

Edit your cookie settings

You can change your cookie settings for the business.ee.co.uk websites through the Manage Cookie Settings page at any time.

For further information about cookies and similar technologies used in our EE Apps or to manage your preferences (if applicable) please refer to your app Settings.

What are cookies and why do we use them?

Cookies and similar technologies (“cookies”) allow small pieces of information to be read from and/or placed onto your device when you visit a website or application. This allows for websites and applications to recognise you or your device on each subsequent visit so that they can remember things like preferences, log in information and saved shopping carts.

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests, which in turn help us to tailor our communications.

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

Session cookies only last for your online session and disappear from your device when you close your browser.
Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.

You can find information about how EE processes your personal data in our privacy policy which can be found at ee.co.uk/eeprivacycentre

Your choices

We will only place cookies for the preference level you set. Your preference level will be set depending on the options chosen (usually when you first visit our website), however these can be changed at any time by clicking "Manage Cookie Settings" at the top of this page.

Please note that cookies set before you changed your settings will still be on your device. You can remove them using your browser settings.

Our free online tool can help you manage the cookies we use on ee.co.uk/business websites. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means:

If you delete all your cookies you will have to update your preferences with us again – we’ll ask you when you next visit our website or visit a new page on our site as part of the same browsing session.
If you use a different device, computer profile or browser you will have to tell us your preferences again

Please note that we may share the information we obtain from cookies with other members of the BT Group. All members of the BT Group provide the same high level of security and protection and will only use information obtained from cookies in accordance with the preferences you set.

The cookies we use

1. Essential cookies

Essential cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website.

We use Essential cookies to do things like:

To help detect fraudulent and suspicious activity;
Enable website content to be delivered reliably and efficiently and ensure the load of all site visitors is managed effectively across EE web servers;
Collect and record your cookie consent decisions; and
Provide proactive live chat sessions to offer you support;

Essential cookies:

Vendor	Cookie Domain	Cookie Name	Purpose
Amazon Web Services	ee.co.uk business.ee.co.uk	AWSALB AWSALBCORS	These cookie names are associated with Amazon (Classic Load Balancer), to spread and manage the load of EE website visitors, evenly across our servers.
EE	Business.ee.co.uk	React-ab-test	For A/B traffic split. This cookie acts as a temporary traffic decider.
LivePerson	lpcdn.lpsnmedia.net	lpTestCookie LPVID LPSID	These cookie names are associated with LivePerson. It enables the option of Live Chat so you can receive appropriate support from an EE agent.
Adobe Target	ee.co.uk	at_check	Used by Adobe Target to check if cookies are enabled/supported on the browser.
EE	ee.co.uk business.ee.co.uk	basketCount	Used by EE to determine the number of items in the basket.
Dynatrace	ee.co.uk	dtCookie	This cookie name is associated with Dynatrace and is used to identify you across multiple pages, within a single EE web session.
Imperva (was Incapsula)	ee.co.uk	incap_ses_* nlbi_*	These cookie names are associated with Imperva and provide security services to EE & our suppliers, including DDoS Protection & Web Application Firewalls.
Sprinklr Privacy policy: https://www.sprinklr.com/privacy/	sprinklr.com ee.co.uk	spr-chat-token-Appid	These cookies are associated with Sprinklr. They enable the chat functionality on our website, which allows our website visitors to request support.
TrustArc	ee.co.uk business.ee.co.uk	TAconsentID, notice_preferences, cmapi_cookie_privacy notice_gdpr_prefs	These cookies names are associated with TrustArc. The data is used to collect and record consent decisions.
EE	business.ee.co.uk	_ee-at-id_ _ee-cv-as_ _ee-rt_ _ee-csrf-ses_ _ee-csrf-tkn_ _ee_g2_ nonce	These cookies ensure secure access and interaction with EE shop pages. Additionally, they support redirecting the user to the appropriate page after a successful login.

Please note that we also use Google's Consent Mode on this site which allows Google Ads and Google Analytics cookies/tags to respond to cookie consent preferences made by the user. If users reject the use of such cookies through their preferences, this still allows Google to collect anonymised, non-identifying data about users for aggregated analytics and marketing purposes.

2. Performance cookies

Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are important to us being able to operate and maintain our website.

Some of these cookies are also used to perform website analytics. This may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to help us improve the website and measure user interaction.

If you do not accept these cookies it may impact on your experience of the website.

In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use Performance cookies to do things like:

Provide statistics and analytics on how our website is used;
See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites);
Help us improve the website by measuring any errors that occur;
Test different designs of our website;
Obtain feedback from you about use of our site and remember if we've already asked you if you want to fill in a survey; and
Remember results of tests performed to make the website more relevant to you.

Performance cookies:

Vendor	Cookie Domain	Cookie Name	Purpose
Decibel	decibelinsight.net	da_lid da_sid	These cookie names are associated with Decibel and allow EE to monitor and review your journeys on EE websites, to provide EE with insights on how to improve your on-site experience.
Medallia	ee.co.uk business.ee.co.uk	cd_user_id kampyleSessionPageCounter kampyleUserPercentile kampyleUserSession kampyleUserSessionsCount kampyle_userid	These cookie names are associated with Medallia and provides 'Voice of the customer' and analytics information to EE via feedback and pop up surveys. EE uses this information to improve your experience.
Adobe Target	ee.co.uk business.ee.co.uk	mbox atAccess	This cookie name is associated with Adobe (Target) and records a unique browser identifier (Session ID). The data allows EE to run tests to optimise customer experience.

3. Functional cookies

Functional cookies are used to provide services or to remember settings to improve your visit.

Preventing functional cookies may mean we can't offer you some services that rely on these cookies to function properly, and will reduce the support we can offer you.

In some cases, some functional cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.

We use Functional cookies to do things like:

Share information with partners to provide a service on our website. The information shared is only used to provide the service, product or function and for no other purpose.

Functional cookies:

Vendor

Cookie Domain

Cookie Name

Purpose

Google

google.com

NID

This cookie name is associated with Google. It contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on.

Mention Me

Business.ee.co.uk

Tag-demo – basket

Tag-demo- referral

Tag-demo-checkout

These tags are used as part of our Mention Me referral scheme. It allows the tag to share information with Mention Me for those customers that utilise the referral scheme.

4. Targeting cookies

The core purpose of targeting cookies (otherwise known as advertising cookies) is to provide EE with valuable insights into what our customers want, including but not limited to, insight into the communications and services our customers and potential customers may be interested in.

Disabling targeting cookies, generally does not stop you receiving advertising. It simply means that the advertising you receive is less likely to be aligned with your interests.

In order to gain the insights, in some instances we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This helps to avoid you receiving advertising that is not relevant to you or your interests.

In some instances, we may also use this information to inform us of how well our communications are received by our customers and website users. In order to do this, we may make use of additional information about you when it is available from internal and external sources to help us do this effectively.

These cookies are also linked to services provided to EE and our customers by our trusted partners (see the Third Parties section below for more information). We/our trusted partners may also share data derived from these cookies with other members of the BT Group for the purpose and provision of the services they provide.

We use Targeting cookies to:

Link to social networks who may use information about your visit to target advertising to you on other websites;
Provide advertising agencies, our trusted partners and other members of the BT Group with information on your visit so that we can present adverts that you may be interested in, and prevent you receiving duplicate ads – see the “online behavioural advertising” section below for further details;
Deliver content, including video content, tailored to your interests;
Help us to segment and understand our audience by providing additional information so that we can send the most relevant communications possible;
Help us identify customers similar to our audience or to serve relevant adverts to you on third party websites and apps;
Help us to understand how well our marketing initiatives are performing and whether to continue, change or cease those initiatives; and
To provide tailored communications to you and personalise your use of our website when logged in, and in limited circumstances, when logged out (subject to your preferences).

Online behavioural advertising

We, and our trusted partners (see “Third parties” section below) use information collected from targeting cookies to collect information about your device and identify your interests by understanding how you interact with our websites, communications and services. We do this so we can tailor advertising we show you on our own and third party sites and apps.

The information we and our trusted partners collect and share through targeting cookies does not directly identify you. It does not include your name or address.

We use your IP address, together with the interests we have assumed based on how you’ve navigated to and interacted with our websites. For example, if you look at our TV and film packages, we will assume you would like to hear about the latest TV and film offerings we, or our partners, have to offer.

We will also share interest-based advertising information with the third parties that set targeting cookies via our website.

You can opt-out of the use of targeting cookies on our website for online behavioural advertising purposes by blocking and/or deleting these cookies as described below.

Targeting cookies:

Vendor	Cookie Domain	Cookie Name	Purpose
15gifts	ee.15gifts.com ee.co.uk	sid user_ip evo_ee_2592000 evo_ee_session uid_1	These cookie names are associated with 15gifts and assist you with product selections, based on questionnaires and AI.
Adobe Analytics	ee.co.uk	gpv_Page	This cookie name is associated with Adobe (Analytics) and stores the name of the EE web page you are viewing.
		s_sq	This cookie name is associated with Adobe (Analytics) and contains information about the previous EE link that you clicked on.
		TEST_AMCV_COOKIE	This cookie name is associated with Adobe (Analytics) and registers statistical behavioural data on your usage of EE websites. This is used for internal analytics by EE.
		s_cc	This cookie name is associated with Adobe and is set "True" if cookies are enabled.
Adobe Audience Manager	demdex.net dpm.demdex.net	demdex dextp dpm	These cookie names are associated with Adobe (Audience Manager) and assigns your web browser a unique ID, that allows EE to perform functions such as visitor identification, ID synchronisation, segmentation, modelling & reporting.
Adobe Experience Cloud	ee.co.uk	at_check	This cookie name is associated with Adobe. Every time you visit an EE web page, this cookie determines if your browser supports cookies by recording "True".
		s_ecid	This cookie name is associated with the Adobe and contains a copy of your Experience Cloud ID, used to uniquely identify your browser.
		AMCVS_*	This cookie name is associated with Adobe and serves as a flag, indicating a web session has begun. Its value is always "1" and discontinues when the web session has ended.
		AMCV_*	This cookie name is associated with Adobe (Experience Cloud suite) and assigns your browser unique visitor IDs.
Amazon	amazon-adsystem.com	ad-id ad-privacy AMZNTOKEN	These cookies names are associated with Amazon. They help EE identify when you have responded to an EE advert on another website. This data is also used to assess the overall performance of our advertising campaigns. Additionally, those cookie names are also associated with Amazon and allow us to advertise via Amazon Business and provide more targeted adverts to our users and customers.
Awin	awin1.com zenaps.com	bId	Sets a browser-specific ID to identify a new click on the same browser.
		aw*	Set when you click on one of our links. Stores IDs for referring website, advertisement on which you clicked, group of advertisements to which the advertisement belongs, time you clicked on it, ID for the type of advertisement, ID for the product and any reference the referring site adds to the click.
		AWSESS	Set when you see an advertisement and used to help us make sure we don't keep showing you the same advertisement.
		awpv*	Set when you see an advertisement. Stores an ID for the website that showed the advertisement and the time you saw the advertisement.
	*Tracking cookies set for AWIN by Advertisers on the Advertiser's domain	_aw_m_*	Stores a reference to an individual click to attribute a sale between publisher and advertiser websites.
		_aw_sn_*	Used for Strictly Necessary journeys where the consumer must receive a desired service from the measurement of the journey (cashback or voucher discount). Stores a reference to an individual click to attribute a sale between publisher and advertiser websites.
		_aw_j_*	Stores a reference to an individual click to attribute events between publisher and advertiser websites.
		Adv_awc, awc	Stores a reference to an individual click to attribute a sale between publisher and advertiser websites. Duration up to 1 year.
		Awin_source	Stores a reference to the traffic channel. Duration up to 1 year.
		Xd_hash	Cross Device Attribution – session storage of hashed data when a submit action happens on a form
	the.sciencebehindecommerce.com	_D9J	Used for performance optimisation to match the request containing the device attribution to the same edge node.
Bing	bing.com	MUID	This cookie name is associated with Microsoft (Advertising) and is used to store an (anonymous) ID to help measure the effectiveness of EE marketing campaigns.
Facebook	facebook.com	fr	This cookie is associated with Facebook. It helps EE identify when you have responded to an EE advert on Facebook. This data is also used to assess the overall performance of our advertising campaigns. If you provide your name, phone number and email address on our website, we will share this information with Facebook to match and compare sales records, optimise campaigns and target other users with similar profiles to yours. We take care to protect your data by changing its characteristics to random letters and numbers in a hashed, non-readable form. We will also send Facebook the country code ‘GB’ to help Facebook recognise that any sale is likely to have occurred in the UK, however, this data is not collected from you. Facebook can only use the data we send it to help EE if you already have an account with Facebook.
LinkedIn	linkedin.com	AnalyticsSyncHistory	This cookie name is associated with Linkedin. It is used to store information about the time a sync took place for users based in the EU, EEA and Switzerland. If you provide your name, phone number and email address on our website, we will share this information with LinkedIn to match and compare sales records, optimise campaigns and target other users with similar profiles to yours. We take care to protect your data by changing its characteristics to random letters and numbers in a hashed, non-readable form. We will also send LinkedIn the country code 'GB' to help LinkedIn recognise that any sale is likely to have occurred in the UK, however, this data is not collected from you. LinkedIn can only use the data we send it to help EE if you already have an account with LinkedIn.
		UserMatchHistory	This cookie name is associated with LinkedIn. It is used to track user behaviour in order to provide better personalised advertising.
		LinkedIn Insight Tag	This cookie name is associated with LinkedIn and is used to help us to determine which users our ads are displayed to in order to improve our campaign performance and enable reporting to measure the effectiveness of advertising.
		li_mc	This cookie name is associated with LinkedIn and is used as a temporary cache to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side.
		liap	This cookie name is associated with LinkedIn and is used by non-www.domains to denote the logged in status of a member
		_guid	This cookie name is associated with LinkedIn and is used to identify a LinkedIn Member for advertising through Google Ads
		Lang	This cookie name is associated with LinkedIn and is used to remember a user's language setting to ensure LinkedIn.com displays in the language selected by the user in their settings.
Global Dax	thisisdax.com	dax_listenerid	This cookie name is associated with Global Dax and is used for campaign monitoring, reporting and optimisation when running digital audio activity.
Google Analytics	ee.co.uk	_ga _ga_* _gat _gat_gtag_UA_* _gcl_au _gid _gat_wm0	These cookie names are associated with Google (Analytics). The data collected is used to provide reports on the performance of the EE websites and how visitors interact with them – which helps us provide you with more relevant content and a better experience.
		btVisitedCookie btVisorga	These cookie names are associated with Google (Analytics). This data identifies if you are visiting EE's website from a BT internet connection.
		_schn	This cookie name is associated with Google (Analytics) and assists EE’s understanding of website usage.
	google.com/ads, google.com/ads/measurement, googleadservices.com	AID TAID	These cookie names are associated with Google. They are used to personalise advertisements across devices and track conversion. Uses user’s Google account information to track linked devices. If you provide your name, phone number and email address on our website or our webforms, we will share this information with Google to match and compare sales records, optimise campaigns and target other users with similar profiles to yours. We take care to protect your data by changing its characteristics to random letters and numbers in a hashed, non-readable form.
Infinity	Business.ee.co.uk	ictf_master ictf_il Ictf_in	This cookie is set by software from Infinity The software provides website owners with the ability to link website visitor behaviour to telephone calls made to EE as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers.
Intent.ly	ee.co.uk	smct_session smc_tag smc_uid	This cookie is associated with Intent.ly and provides cart abandonment services and onsite customer experience optimisation.
Now Interact	ee.co.uk	imp_nk imp_sb imp_sk imp_sl imp_st imp_uk	These cookies names are associated with Now Interact and analyses (anonymous) behavioural data, in order to recommend the most effective contact channel for you to contact EE.
Pinterest	ct.pinterest.com	_pinterest_ct_ua	This cookie is associated with Pinterest and contains a unique ID to group your actions across multiple EE web pages.
Quora	quora.com	m-b	Tracks actions that take place after a visitor sees and or clicks a BT EE ad on the Quora platform. Necessary for understanding where visitors have come from, and correctly attributing sales to the correct sources.
Reddit	redditstatic.com	_rdt_uuid	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
RevLifter	ee.co.uk	REVLIFTER	This cookie name is associated with REVLIFTER and is used to allow REVLIFTER to personalise user experience based on the handset/tariff in the user's basket, as well as other on site signals.
Snapchat	sc-static.net snapchat.com ee.co.uk	X-AB	This cookie name is associated with Snapchat and is used with multi-variate testing (also called A/B testing). It allows EE to find the best variation/edition of website advertisements.
		sc_at	This cookie name is associated with Snapchat and implements advertisement content on EE's website. The cookie detects the efficiency of the ads and collects visitor information for analysis & segmentation.
		_scid	This cookie name is associated with Snapchat and sets a unique ID, enabling advertisements based on your interests.
Tapad	tapad.com	TapAd_3WAY_SYNCS	This cookie name is associated with Tapad and is used for data-synchronisation with advertisement networks, to ensure you receive adverts relevant to your interests.
		TapAd_DID TapAd_TS	These cookie names are associated with Tapad and is used to determine what type of devices (smartphones, tablets, computers, TVs etc.) you use.
TikTok	tiktok.com	tt_webid_v2 tt-webi	These cookie names are associated with TikTok and are used to store if the user has seen embedded content.
TikTok	tiktok.com	cookie_consent	This cookie name is associated with TikTok and is used to determine whether a visitor has accepted cookies or not.
Twitter	twitter.com	personalization_id	This cookie name is associated with Twitter and collects data for advertising and analytics purposes.

Third parties

EE allow trusted third party partners to set cookies when you interact with EE services. Third parties include search engines, providers of measurement and analytics services, social media networks, affiliate networks, other members of the BT Group and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their marketing and services, and to perform services on behalf of EE (as described in the cookie categories above).

Third parties may also read cookies placed on your device when visiting other websites, which usually takes place where that third party also sets cookies on other websites you have visited. You can manage browser cookies through your browser settings (see the Managing Cookies section below).

It is important to note that, although EE and its trusted third party partners will only set cookies in line with your preferences, if you originally accept the use of cookies, but later change your settings, EE and its trusted third party partners may continue to use data collected and derived from cookies during the period of time you consented to the cookie placement.

Managing cookies

There are ways you can control and manage cookies on your device. Please remember that any settings you change at browser or device level will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).

Our Cookie Banner

You can directly edit your preferences in relation to the cookies EE set by using the EE “Manage Cookie Settings” function to set your preferences. Here you can select your preferences in relation to all non-essential cookies placed by our website.

This method will not impact any cookies previously set, prior to your change in preferences. If you wish to manage existing cookies, you can use your browser settings as outlined below.

Managing cookies in your browser

Most browsers will allow you to choose the level of privacy settings you want. You can (a) block all cookies, (b) accept all cookies, or (c) pick a setting somewhere in between. This range lets you control your cookie settings, so you can:

See what cookies you've got and delete them on an individual basis
Block third party cookies
Block cookies from particular sites
Block all cookies from being set
Delete all cookies when you close your browser

Deleting cookies means that any preference settings you have made on a website will be lost. If you’ve set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don’t recommend turning all cookies off when using our websites.

If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don’t want a certain type of cookie – you’ll need to use your browser settings to remove any cookies dropped on your previous visit.

Find out how to manage your cookies using the most popular browsers below.

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox

https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en

Safari

https://support.apple.com/en-gb/HT201265

https://support.apple.com/en-gb/guide/safari/sfri11471/mac