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on EE Business

Need more flexibility

 

Dual SIM. Only on EE

EE Is the first network in the UK to offer you dual SIM functionality. Having your business and personal number on the same iPhone makes it easier to manage your work life balance.

If you’ve bought an iPhone in the last 45 days just text DUAL SIM to 150 to apply for a free dual SIM. To find out more or place an order after the 45 days, call 0800 956 6100. We’re here to help Monday-Friday 9am-7pm and Saturday 9am-5pm.

How it works

 

Apple Music. Free for Six Months.

We're treating EE small business mobile customers on handset or SIM only plans to six months’ free Apple Music for your personal use. Plus, on selected plans you can stream and download music without using up your mobile data allowance.

Simply text MUSIC to 150, or add as an extra when buying a new device online. Have Apple Music already? Text STREAM to 150 to get six months’ free data. 

How it works

 

Apple News+. Free for Six Months. 

Get six months’ free when you join Apple News+, exclusively with EE Business. Read and download more than 200 magazines and newspapers including The Times, Bloomberg Businessweek and The Wall Street Journal ­– all on the UK’s no.1 network**.

You’ll save £9.99 every month for six months when you sign up to this exclusive EE Business offer. Just text NEWSPLUS to 150.

FAQs for Dual SIM

How do I get a dual SIM?

Between 15 and 45 days after buying your iPhone, text DUAL SIM to 150.

More than 45 days after buying your iPhone? Call 0800 956 6100. We’re here to help Monday-Friday 8am-8pm and Saturday 9am-5pm.

What devices are dual SIMs available on?

iPhone 11, XR, XS and XS Max, – plus every iPhone released after these – are all ready to use Dual SIMs. You just need to get in touch to get a Dual SIM from us.

How do I activate my eSIM?

You’ll be supplied with an eSIM pack, which will contain a QR code. Simply scan the code to sync the eSIM with your device.

How do I distinguish between lines?

You can choose a ‘label’ for each of your SIMs – for example, ‘Personal’ or ‘Business’. This label will then make it easy to see which number you’re making and receiving calls and texts from.

The legal bit

Dual SIM offer terms:

  • If you have purchased an Apple device with the ability to have a secondary eSIM (iPhone XS, XS Max and XR onwards) you can apply for a secondary dual SIM to use this eSIM functionality if you have purchased your contract with EE Small Business from the 2nd of September 2020 onwards. 
  • All the general dual SIM terms set out below apply to the dual SIM offer.
  • The secondary eSIM will be available in two variants, £7.50 per month on a 24 months contract and £5.00 per month on a 36 months contract. The line rental will be discounted 100% for the length of the contract and the charges will be applied after the minimum contract period is completed.
  • You can only apply for a secondary eSIM between day 15 and day 45 of the main handset contract by texting DUAL SIM to 150.
  • This offer is limited to Apple customers purchasing EE Small Business price plans on EE Small Business account types.
  • The secondary eSIM is subject to credit check and eligibility of a second line.
  • If you’re not the bill payer,  you need to get their permission before ordering a dual SIM.
  • The monthly allowances that you will receive on this secondary eSIM will be unlimited minutes and texts. The allowances can be used in the EU.
  • All out of bundle charges will be charged as per the Non-Standard Price Guide for EE Small Business available at https://ee.co.uk/business/small/help/terms-and-conditions/business-terms-and-conditions/
 

General dual SIM terms:

  • To use your dual SIM device you will need two lines on your account, one with a physical SIM and one with an eSIM. Both lines will be subject to our Network Terms which are at https://ee.co.uk/business/small/help/terms-and-conditions/business-terms-and-conditions/
  • You will have to set up one line as your default data line and any apps that you download and use will use the data from that line. You will not be able to download and use apps on the other line unless you change your default data line. You can do this within your device settings.
  • If you are on a call on one of your lines anyone calling the other line will be diverted to voicemail. You will not be alerted to the fact that someone is calling on your other line as it will be on standby.
  • If you purchased your device from EE and have an EE eSIM and your device needs to be returned for repair or replacement you have three options for your e-SIM line. You can:
  • Take a physical SIM to use in another device until your dual SIM device is returned; or
  • Request another eSIM for use in another device until your device is returned (you will need photo ID to obtain a replacement eSIM); or
  • Obtain a pro-rated refund on the monthly recurring charge for your e-SIM line for the period that your device is being repaired.
  • You will be entitled to cancel your eSIM line without paying any early termination charge if you return your device:
  • Within 14 days of delivery due to a coverage issue or if you purchased the device via our call centre; or
  • Within 30 days of delivery due to a fault and request a refund rather than repair or replacement.
  • You will be entitled to cancel your physical SIM line and return your device within 14 days of delivery if you:
  • Have coverage issues; or
  • Made your purchase or via our call centre,
    in line with our usual cancellation policy.
  • For as long as an eSIM for the Apple XR or any other dual SIM device which EE may offer in the future which has an eSIM is only available on EE, if you have the right to end the contract for your eSIM line during the minimum term without paying an early termination charge because we have made a change which results in a material detriment to you then you will also have the right to end the contract for your physical SIM without paying any early termination charge. If e-SIMs are available on another network this will not apply. The same will not apply the other way around.
  • If you start your physical SIM line and your eSIM line at different times then your minimum terms may end at different times. This means that if you decide to terminate one line at the end of the minimum term and want to terminate the other line as well you may have to pay an early termination charge on the line which is still within its minimum term.
  • If you give or sell your device to someone else, including if you return it for repair or trade it in, you need to remove both your physical SIM and your eSIM. We cannot remove your eSIM or any related data if you have sent your device to us for repair or trade in. SIM cards of either type can contain private information, and may enable unauthorised use of your Network airtime. If you fail to remove your SIMs, you will be responsible for any use of either SIM card arising before, or after the transfer or return of your device.
  • If one of your lines is terminated or suspended for a serious breach of our network terms (such as making nuisance calls or texts, using illegal repeaters or failing to make any payments although this is not a full list of serious breaches) the other line may be terminated or suspended too. This may also result in your device being blacklisted.

FAQs for Apple Music

What do I need to do to get free Apple Music?

To subscribe for Apple Music with the data on us, simply text MUSIC to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy free Apple Music.

This offer is available to pay monthly phone, 30 day and 12 month SIM only customers as well as Shared plan customers.

I already signed up to a six months free Apple Music offer through EE (or direct from Apple) can I also benefit from this offer?

If you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you’re entitled to six months of streaming for Apple Music, on us. Just text STREAM to 150 or log into My EE via our app or website.

What happens at the end of the six months’ free Apple Music and data streaming?

Apple Music membership will be charged at £9.99 per month which customers can cancel at any time by:

  • texting STOP MUSIC to 150 or;
  • by logging into My EE via our app or website.

At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music after this will come out of your price plan’s data allowance (the same applies if you’ve just taken six months of streaming for Apple Music). We’ll send you a text at the end of the six months to remind you.

Is this offer open to 30 day and 12 month SIM only customers as well as Shared Plan customers?

Yes, the Apple Music offer is open to 30 day, 12 month SIM only and Shared Plan customers. For Shared Plan customers, the offer is not shared across your plan, so each member of your Sharer group that would like to take advantage of the Apple Music membership and/or data streaming offer will need to opt into it by texting MUSIC to 150

Will I get free Apple Music streaming when I’m abroad?

No - any mobile data that you use outside of the UK to stream or download Apple Music will come out of your plan or data pass allowance.

The legal bit

Apple Music

Apple Music Membership with data streaming on us: Offer available to customers with EE pay monthly or SIM only phone plans. Individual Apple Music Membership is free for 6 months and for 6 months, data used whilst streaming/downloading from Apple Music whilst in the UK will not decrement from your plan’s data allowance. 6 months’ data streaming not available to Business Connect customers. You must have some of your plan’s data allowance left else you will be unable to stream or download music using mobile data. If you’ve already benefitted from our six months’ free Apple Music Membership offer you’re ineligible for this offer but may be entitled to 6 months Apple music Data Streaming on us. After 6 months, membership automatically renews and you’ll be charged £9.99 (inc VAT) (£8.33 ex VAT)  a month and data used will decrement from your plan allowance. You can cancel at any time. If removed from your account during the first six months, you’ll be unable to get the add-on again free of charge. Requires a handset using either iOS 8.4 or Android 4.3 or later. Apple ID required for full functionality. Apple Music is for your personal, non-commercial use in the UK only. This offer is non-transferable. Not available with any other Apple Music membership offer. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms

FAQs for Apple News+

What titles are available in the Apple News+ app?

You can browse the full News+ catalogue from your device before signing up. Just open Apple News, select the News+ tab and Browse the Catalogue

 

Can I share Apple News+ with my family

Yes, you can share the subscription with up to six family members by setting up Family Sharing.

How to set up Family Sharing

 

How will I know when my 6 months free period ends? Will EE remind me about it?

Just like with other subscriptions on Apple devices, you can check when offer ends by going to Settings->[your name](Apple ID, iCloud, iTunes & App Store)-> Subscriptions

The Apple News+ offer will automatically renew after 6 months from redeeming the code unless you cancel at least 24 hours before trial period ends.

EE will not remind you of the period ending.

More about managing your subscriptions

 

Can I redeem the Apple News+ offer on an Android device?

No, the News app is only available on iPhone, iPad, iPod touch and Mac (not on Apple Watch and Apple TV).

Apple News+ is available on iOS 12.2 or later, iPadOS 13 or later, and macOS Mojave 10.14.4 or later.

 

Will I see Apple News+ on my bills from EE Business?

No. You sign up directly with Apple, there is no billing relationship with EE and your payments are handled by Apple.

 

The legal bit

Offer available to consumers and Small Business customers on an EE pay monthly or SIM-only phone plans on a 12 month or more minimum term.

Individual Apple News+ Membership is free for 6 months. One offer per customer.

If you’ve already subscribed to Apple News+ you will not be eligible for six months free, you will only be eligible for 5 months free from the day after your 1 month free period with Apple ends.

After 6 months, membership automatically renews and you’ll be charged £9.99 a month directly through your Apple Account. You can cancel at any time by cancelling your subscription through your Apple device.

If removed from your Apple account during the first six months, you’ll be unable to get the add-on again free of charge. Apple ID required.

Apple News+ is for your personal, non-commercial use only. This offer is non-transferable. Not available with any other Apple News+ membership offer.

Apple News+ terms apply. View terms on Apple website

 

Business Apple Dual Sim | Apple News+ Music | EE Business

Footnote

*UK’S NO.1 NETWORK 7 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H2 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. ROOTMETRICS.CO.UK. Visit ee.co.uk/claims for more details.

** NO.1 Network: Rankings based on the RootMetrics® UK RootScore® Report: H2 (Jul-Dec) 2020. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. ROOTMETRICS.CO.UK. Visit ee.co.uk/claims for more details.

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