FAQs for Dual SIM
How do I get a dual SIM?
Between 15 and 45 days after buying your iPhone, text DUAL SIM to 150.
More than 45 days after buying your iPhone? Call 0800 956 6100. We’re here to help Monday-Friday 8am-8pm and Saturday 9am-5pm.
What devices are dual SIMs available on?
iPhone 11, XR, XS and XS Max, – plus every iPhone released after these – are all ready to use Dual SIMs. You just need to get in touch to get a Dual SIM from us.
How do I activate my eSIM?
You’ll be supplied with an eSIM pack, which will contain a QR code. Simply scan the code to sync the eSIM with your device.
How do I distinguish between lines?
You can choose a ‘label’ for each of your SIMs – for example, ‘Personal’ or ‘Business’. This label will then make it easy to see which number you’re making and receiving calls and texts from.
The legal bit
Dual SIM offer terms:
- If you have purchased an Apple device with the ability to have a secondary eSIM (iPhone XS, XS Max and XR onwards) you can apply for a secondary dual SIM to use this eSIM functionality if you have purchased your contract with EE Small Business from the 2nd of September 2020 onwards.
- All the general dual SIM terms set out below apply to the dual SIM offer.
- The secondary eSIM will be available in two variants, £7.50 per month on a 24 months contract and £5.00 per month on a 36 months contract. The line rental will be discounted 100% for the length of the contract and the charges will be applied after the minimum contract period is completed.
- You can only apply for a secondary eSIM between day 15 and day 45 of the main handset contract by texting DUAL SIM to 150.
- This offer is limited to Apple customers purchasing EE Small Business price plans on EE Small Business account types.
- The secondary eSIM is subject to credit check and eligibility of a second line.
- If you’re not the bill payer, you need to get their permission before ordering a dual SIM.
- The monthly allowances that you will receive on this secondary eSIM will be unlimited minutes and texts. The allowances can be used in the EU.
- All out of bundle charges will be charged as per the Non-Standard Price Guide for EE Small Business available at https://ee.co.uk/business/small/help/terms-and-conditions/business-terms-and-conditions/
General dual SIM terms:
- To use your dual SIM device you will need two lines on your account, one with a physical SIM and one with an eSIM. Both lines will be subject to our Network Terms which are at https://ee.co.uk/business/small/help/terms-and-conditions/business-terms-and-conditions/
- You will have to set up one line as your default data line and any apps that you download and use will use the data from that line. You will not be able to download and use apps on the other line unless you change your default data line. You can do this within your device settings.
- If you are on a call on one of your lines anyone calling the other line will be diverted to voicemail. You will not be alerted to the fact that someone is calling on your other line as it will be on standby.
- If you purchased your device from EE and have an EE eSIM and your device needs to be returned for repair or replacement you have three options for your e-SIM line. You can:
- Take a physical SIM to use in another device until your dual SIM device is returned; or
- Request another eSIM for use in another device until your device is returned (you will need photo ID to obtain a replacement eSIM); or
- Obtain a pro-rated refund on the monthly recurring charge for your e-SIM line for the period that your device is being repaired.
- You will be entitled to cancel your eSIM line without paying any early termination charge if you return your device:
- Within 14 days of delivery due to a coverage issue or if you purchased the device via our call centre; or
- Within 30 days of delivery due to a fault and request a refund rather than repair or replacement.
- You will be entitled to cancel your physical SIM line and return your device within 14 days of delivery if you:
- Have coverage issues; or
- Made your purchase or via our call centre,
in line with our usual cancellation policy.
- For as long as an eSIM for the Apple XR or any other dual SIM device which EE may offer in the future which has an eSIM is only available on EE, if you have the right to end the contract for your eSIM line during the minimum term without paying an early termination charge because we have made a change which results in a material detriment to you then you will also have the right to end the contract for your physical SIM without paying any early termination charge. If e-SIMs are available on another network this will not apply. The same will not apply the other way around.
- If you start your physical SIM line and your eSIM line at different times then your minimum terms may end at different times. This means that if you decide to terminate one line at the end of the minimum term and want to terminate the other line as well you may have to pay an early termination charge on the line which is still within its minimum term.
- If you give or sell your device to someone else, including if you return it for repair or trade it in, you need to remove both your physical SIM and your eSIM. We cannot remove your eSIM or any related data if you have sent your device to us for repair or trade in. SIM cards of either type can contain private information, and may enable unauthorised use of your Network airtime. If you fail to remove your SIMs, you will be responsible for any use of either SIM card arising before, or after the transfer or return of your device.
- If one of your lines is terminated or suspended for a serious breach of our network terms (such as making nuisance calls or texts, using illegal repeaters or failing to make any payments although this is not a full list of serious breaches) the other line may be terminated or suspended too. This may also result in your device being blacklisted.
FAQs for Apple Music
FAQs for Apple News+
What titles are available in the Apple News+ app?
You can browse the full News+ catalogue from your device before signing up. Just open Apple News, select the News+ tab and Browse the Catalogue.
Can I share Apple News+ with my family
How will I know when my 6 months free period ends? Will EE remind me about it?
Just like with other subscriptions on Apple devices, you can check when offer ends by going to Settings->[your name](Apple ID, iCloud, iTunes & App Store)-> Subscriptions
The Apple News+ offer will automatically renew after 6 months from redeeming the code unless you cancel at least 24 hours before trial period ends.
EE will not remind you of the period ending.
Can I redeem the Apple News+ offer on an Android device?
No, the News app is only available on iPhone, iPad, iPod touch and Mac (not on Apple Watch and Apple TV).
Apple News+ is available on iOS 12.2 or later, iPadOS 13 or later, and macOS Mojave 10.14.4 or later.
Will I see Apple News+ on my bills from EE Business?
No. You sign up directly with Apple, there is no billing relationship with EE and your payments are handled by Apple.
The legal bit
Offer available to consumers and Small Business customers on an EE pay monthly or SIM-only phone plans on a 12 month or more minimum term.
Individual Apple News+ Membership is free for 6 months. One offer per customer.
If you’ve already subscribed to Apple News+ you will not be eligible for six months free, you will only be eligible for 5 months free from the day after your 1 month free period with Apple ends.
After 6 months, membership automatically renews and you’ll be charged £9.99 a month directly through your Apple Account. You can cancel at any time by cancelling your subscription through your Apple device.
If removed from your Apple account during the first six months, you’ll be unable to get the add-on again free of charge. Apple ID required.
Apple News+ is for your personal, non-commercial use only. This offer is non-transferable. Not available with any other Apple News+ membership offer.
Apple News+ terms apply. View terms on Apple website
*UK’S NO.1 NETWORK 7 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H2 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. ROOTMETRICS.CO.UK. Visit ee.co.uk/claims for more details.
** NO.1 Network: Rankings based on the RootMetrics® UK RootScore® Report: H2 (Jul-Dec) 2020. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. ROOTMETRICS.CO.UK. Visit ee.co.uk/claims for more details.