From 31 March 2022, as set out in your terms, the monthly charge for your price plan will go up by 7.5%. This is in line with the Retail Price Index (RPI) rate of inflation published by the Office for National Statistics on 19 January 2022.
The prices of eligible add-ons and out-of-bundle charges are going up too, by 9.3%, This increase is in line with the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics on 19 January 2022, at 5.4% - plus an additional 3.9%. You'll find details of any active add-ons on your latest bill or you can log in to your My EE account
What this change means for you
From 31 March 2022, your bill will show a 7.5% increase on the price of your monthly plans and a 9.3% increase on eligible add-on and out of bundle charges.
To give you an idea of what this means here are some of our popular plans and additional services (prices don’t include VAT).
We increase the charge for your price plan every year as mentioned in Section 7.4 of your network terms. We do this yearly on or just after 31 March using the Retail Price Index (RPI) figure published in January that year. Your network terms also allow us to put up other charges - see section 7.2. You’ll find all your network terms here under ‘Legacy network terms (including Orange and T-Mobile)’
We appreciate that price rises are never welcome, particularly during such a challenging time for businesses. But they’re necessary so we can continue to provide you great value and the best possible experience, including:
Network investment – wherever you are, we want you to have great connectivity, that’s why we’re investing in capacity and coverage
UK based customer service – our dedicated business team is just a phone call away
5G in more places than any other network in the UK
How do you work out the increase?
For monthly plans we use the Retail Price Index (RPI) figure. On 19 January 2022, it was 7.5% so we add 7.5% to the monthly price of your plans. For eligible add-on and out-of-bundle charges we use the Consumer Price Index (CPI) figure (ignoring any negative figures) plus an additional 3.9%. On 19 January 2022, the CPI figure was 5.4%, so we add 9.3% to the price of these added services.
The Retail Price Index (RPI) is a measure of the rate of inflation - this is the change in prices for goods and services over time. It considers the cost of housing like council tax and mortgage interest payments. RPI weightings are based on Food Survey and Office of National Statistics expenditure.
A new rate is published every month. We’re using the December 2021 figure published in January 2022 - this rate is 7.5% for RPI.
RPI (Retail Price Index) applies to customers whose contract started before 1 September 2020 and is not due to end before April 2022.
CPI+3.9% is the Consumer Price Index (CPI) plus 3.9%. CPI is a measure of the rate of inflation – this is the change in prices for goods and services over time. It is based on household spending in the National Accounts.
A new rate is published every month. We’re using the December 2021 figure published in January 2022 - this rate is 5.4% for CPI. This, plus the additional 3.9% totals a 9.3% increase to your plan.
CPI (Consumer Price Index) plus 3.9% applies to customers whose contract started after 31 August 2020, as well to those whose contract started before 1 September 2020 and will come to an end by April 2022.
Both the Retail Price Index (RPI) and Consumer Price Index (CPI) measure the rate of inflation - this is the change in prices for goods and services over time. Each come with different values as they are calculated using different tools and measure different things. For example, RPI considers the costs of housing; things like council tax and mortgage interest payments, whereas CPI does not. CPI weightings are based on household spending in the National Accounts while the RPI weightings are based on Food Survey and ONS Expenditure.
A new rate for each is published every month. We’re using the December 2021 figure published in January 2022.
At EE we have traditionally used RPI to calculate annual price increases. However as of 1 September 2020 we introduced new T&Cs across the BT Group (which EE is part of). This means that from this date, new customers or upgrading existing customers will receive an annual price increase in line with the Consumer Price Index, plus 3.9%. CPI is now more commonly used as a measure of inflation in the UK than RPI. We are moving some of our existing customers across to the latest version of our terms to create consistency for our customers.
Why are you increasing my prices by more than inflation?
Our costs are increasing just as they are for customers. But we still need to continue investing in our network to bring you the best experience. At EE we’re dedicated to finding new ways to make your experience better than ever. It’s because of this we’ve been named the UK’s no.1 for network performance 8 years in a row – and we want to keep getting better. We’ve already got more of the UK covered by 5G than anyone else. And we adopt the latest technology and services to make sure you get the very best connection wherever you are.
We’re investing in customer service too, across our 575 stores and UK and Ireland call centres. We now have a number of great in-store support services, like our device diagnostics and repairs to help you prolong that new phone feeling, and an annual phone MOT. We also believe that making tomorrow better for everyone is important. That’s why we use 100% renewable electricity to power our network and stores. We’ll continue this investment to make sure your experience is the best it can be.
What is an add-on?
An add-on is a package of minutes, messages, data or services you can buy. Some of our mobile add-ons will be increasing in line with the CPI rate of inflation, plus 3.9%.
You can find details of any active add-ons you may have on your latest EE bill or on MyEE. See add-ons impacted by the price change
What is an out-of-bundle charge?
As part of your price plan, you'll get a call, text and data allowance. There are restrictions on where and how you use these, for example calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 and 03.
When you go over these limits, you'll be charged according to our standard rates. These are also known as out-of-bundle charges, such as calling to and from abroad. Some of these will be increasing by the CPI rate of inflation, plus 3.9%.
When you decide to upgrade, you will be advised about the annual price increase impact to your price plan and other products at the point of the upgrade. All customers upgrading from now on will be subject to CPI+ 3.9% increase based on the latest terms. If you decide to revert to your previous price plan after you upgraded, your T&Cs will remain as per the upgrade and your plan will still be subject to the annual CPI+ 3.9% increase.
What if I have a discount on my plan?
You’ll still receive any discounts you get. We apply the price increase to the net price of your plan after discounting. Log in to your My EE account to check your plan’s details.
Can I cancel my contract?
If we’ve told you these changes are of material detriment to your price plan, you won’t need to pay a termination charge if you want to cancel it, but you’ll need to let us know before the change takes place on 31 March 2022.
Otherwise, if you cancel before the end of your price plan’s minimum term, you’ll need to pay a termination charge for cancelling early.
We really hope you’ll stay though, and we might even be able to get you a better deal. Give us a call on 150 to chat about your options.
*Check 5G coverage at ee.co.uk/coverage. Speeds vary by location, coverage and demand. 5G coverage, plan & compatible device needed.