OUT OF BUNDLE CHARGES AND ADDED SERVICES

All prices listed in this table are charged per minute or per message and excl. VAT.

References

1. Numbers starting with 01, 02 or 03 excluding Jersey, Guernsey, Isle of Man and Republic of Ireland) and EU
2. Calls & text messages to certain MVNO and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. See below ‘Points to Note’ for more information.
3. For EE Group Call description see below ‘Points to Note’.
4. For data roaming outside our Europe Zone see below ‘Data add-ons for travelling outside our Europe Zone’ in our ‘Roaming Services’ section. Only payable if you opt out the ‘Roaming data add-ons’.
5. These calls will also have an additional service charge. Details on service charges can be found at: www.ee.co.uk/ukcalling.
6. Price vary by service, for more details please refer to the Help section of our website at www.ee.co.uk
7. This price may increase from time to time, but will not get your contracted Annual Price Increase.
8. Bypass Services via 07744, 07755, 0775522, 0775533, 0775544, 0775555, 0775520, 0775530.
9. Calls will not be deducted from your inclusive allowance.
10. Calls to some charity & helpline services are free. Please refer to the Help section of our website at www.ee.co.uk for a full list.
11. The pp digits indicate the price (inc. VAT) in pence per minute and the xx indicates the last two dialling numbers of the specific number                   

Points to Note

UK VAT - As of October 2012 VAT is charged at 20%. If the rate is increased the amount that you pay will automatically be increased by an equivalent amount (meaning that the amount in the inc. VAT column of our charges table will be revised upwards to reflect the rate increase). On the bill, for pay monthly customers the charge for each call is rounded to the nearest tenth of a penny. The total of each of the subcategories of ‘call charges’ and ‘other usage charges’ will be rounded to the nearest penny on the bill, then added together before VAT is added to this final figure. Customers should look at the travelling section within this document for the minimum call charge for travelling calls.

Notes on UK calling - Unless we tell you otherwise, all charges for UK calls are for calls made or received within the UK only.

Calls within the UK only are calls made or received in either England, Wales, Scotland or Northern Ireland.

As you’ll know, the Channel Islands and the Isle of Man are not part of the UK. That means that, although customers of networks there will have a telephone number starting with 01, 02, 03 or 07, calls to those numbers from the UK will be charged as an IDD call (International Direct Dial)

What’s a UK landline or a local/national call? - This is a call made within the UK to a UK number beginning with 01, 02 or 03.

What’s a UK mobile call? - This is a call made within the UK to a mobile number allocated to the national UK GSM cellular network operators and many of the mobile virtual network operators (‘MVNOs’).  There are some newer networks who have a telephone number starting with 07 but which aren’t treated as a UK mobile call for the purpose of inclusive allowances.  Once we become aware of these newer networks and their number ranges we’ll try to make sure that calls to those numbers are included in your allowance. This may not always be possible and at the moment there are 13 number ranges that are not included in your allowance. These include: 079112, 078920, 078931.079788, 077211, 077856, 075594, 074088, 074067, 074187, 074189, 074182, 074409. That means that if you call one of those numbers, that call won’t come out of your inclusive allowance and you’ll be charged your price plan’s rate for a call to a UK mobile.  As networks like these change from time to time, please contact us if you would like to check a particular number before dialling it from your EE phone.  Personal numbers that begin with 070, are not included in allowances. 

Call Return - You can return a call directly from your voicemail just by selecting ‘#’ once you’ve finished listening to a voicemail message. 

Roaming rates apply when accessing your voicemail service whilst abroad.  Standard rates apply when using Call Return whilst abroad.

Call Divert - Call divert is a feature which lets you divert your incoming calls to a different number.  Calls diverted from your number are included in your allowances where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to calls diverted to outside of allowance calls.

Calling into Customer Services - You can call into our customer services by dialling 150 from your handset or from a UK landline call 0845 412 5000 - when calling this number you will be charged EE’s Access Charge of 66p per minute plus a service charge of 6p per minute (excl. VAT) -. If you’re calling from abroad call +44 7953 966 150.

Group Voice Messaging - Send one voicemail message to up to 20 EE friends at once. 

EE Group Call - EE Group Call is a conference call hosting service that enables up to 20 callers to conference in to one call. 

The group organiser will need to choose a conference ID.  This can be any 6 digit number, for improved security we suggest avoiding numbers like 111111 or 123456.   Conference ID’s can be longer than 6 digits if desired.  Participants dial into EE Group call at the agreed date and time of the call and enter the conference ID when prompted. These calls are included as part of your voice allowance.

Text messages to Third Party short codes (Information Services) - Charges are set by and vary depending on the Third Party service provider and are excluded from allowances and bundles.

How Your Services Are Charged - Data - What do you mean by data usage?

We measure how much data you use in kilobytes (KB). Data is based on the following units:

• 1024 bytes = 1 Kilobyte (KB) (equivalent to reading 2/3 paragraphs of text)
• 1024 KB = 1 Megabyte (MB) (equivalent to about one hour of instant messaging)
• 1024 MB = 1 Gigabyte (GB) (equivalent to about five hours of watching YouTube)

We send data across our network in packets no bigger than 1.5KB. A packet is just a unit of data.

Data usage is all the data that’s been sent or received. Upstream is where data is transferred from your device to the internet (uploading). Whereas downstream is from the internet to your device (downloading).

We calculate your data usage based on the amount of data that travels over our network both upstream and downstream, which may be different from the data your device consumes.

Your data usage will also include additional data packets which control the flow of data over the network and may also include data packets which have to be re-sent over the network, for example if you’re in an area with poor coverage and your connection drops off.

When content providers state the file size of their content, it may take up a little bit more of your data to download that file. This is because of encryption and addressing data which can be up to 10 per cent of the total file size. For instance, if an image is said to be 100MB, it may take up to 110MB of data to download that file to your device

References

1. These calls will also have an additional service charge. Details on service charges can be found at www.ee.co.uk/ukcalling.
   
2. This price will not increase each year by the Annual Price Increase amount included in your contract.

All prices listed in this table are charged per minute or per message and excl. VAT.

References

1. Europe Zone: Andorra, Austria, Belgium,  Bulgaria, Comoros, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal,  Republic of Ireland, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Vatican City (Italy)
   
   Note: Andorra, Faroe Islands and Comoros are part of our Europe International Zone but not part of our Europe Roaming Zone.
2. Rest of World: Afghanistan, Albania, Algeria, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina, Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Cook,  Colombia, Comoros, Congo, Congo (Dem Rep of), Costa Rica, Cote d’Ivoire, Cuba2, Diego Garcia, Djibouti, Dominica, Dominican Rep, Dutch Antilles, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Polynesia,, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada,, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Honduras, Haiti, Hong Kong,, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia2, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali,, Mauritania, Mauritius, Marshall Islands, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Korea2, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar,, Russia, Rwanda, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia & Montenegro, Seychelles, Sierra Leone, Singapore, , Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga,  Trinidad & Tobago, Tunisia, Turkey (inc. Northern Cyprus), Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
   
3. Calls to Cuba, Liberia and North Korea are currently barred.
4. A pre call announcement will be played prior to connecting your call to an International Premium Service

Following Brexit, the way our network operates in the EU will be changing.

If you have joined or upgraded to a small business plan from the 27 October 2021, you will be subject to a daily charge of £2.26 to use your mobile in our Europe Roaming Zone. This will not apply to Business Connect Plans. Data fair usage policy may apply. Charges are per Connection per day. For more information and other options apart from paying a daily roaming charge, see: Business Roaming  then ‘Roaming options for your destination’. 

If your plan started before 27 October 2021 or you’ve taken a Business Connect plan, you can use your minutes, texts, and data allowance when in our European roaming zone at no extra cost.

When you run out of your allowance, it costs the same to call and text within our Europe Roaming Zone (and back to the UK) as it does in the UK. Other charges apply for calling and texting from our Europe Zone to countries outside our Europe Zone (see below for details of these charges). Note that calls and texts to non-standard numbers (e.g. premium, non-geographic, directory enquires. etc.) might not be available in some countries.

All prices listed in this table are charged per minute or per message and VAT exempt.

References

1. Europe Zone: Austria, Belgium, Bulgaria, Channel Islands (incl. Guernsey & Jersey), Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French West Indies (incl. Guadeloupe, Martinique, Saint Barthelemy and Saint Martin), Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy (incl. Vatican City), Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (incl. Azores and Madeira), Republic of Ireland, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain (incl. Balearic Islands & Canary Islands), Sweden and Switzerland.
   
   Note: You may connect to a Turkish network in Norther Cyprus.
   
   Andorra and Faroe Islands are outside the EU/EEA and not included in our Europe Roaming Zone.
2. Rest of World: Albania, Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia- Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cayman islands, Cambodia, Cameroon, Central Africa, Chile, China, Colombia, Costa Rica, Comoros, Cook Islands, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyz Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands Antilles, Nepal, New Caledonia, North Korea, Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, The Seychelles, Senegal, Serbia, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tanzania, Thailand, Turks and Caicos Islands, UAE, Togo, Tonga, Trinidad & Tobago, Turkey, Tuvalu, Uganda, Ukraine, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
3. Rest of World Exceptional: Benin, Bahamas, Cuba, Cape Verde, Chad, Congo, Djibouti, Falkland Islands, Kuwait, Laos, Maldives, Mongolia, Palau, Tajikistan, Tunisia, Turkmenistan and Uzbekistan.

Calls whilst Roaming

• Standard roaming rates apply when calling into your voicemail service whilst abroad.
  
• For further details on call costs whilst roaming please refer to the Help section of our website, www.ee.co.uk.
• If you connect to a local WiFi service on your mobile phone while you're abroad, you won't use any of your Data Roaming add-on while you're using it.  Charges for using WiFi will be made by the local provider.
• Data charges if opting out of data pass while Roaming abroad are 2p per MB

If you run out of your allowance, it costs the same to buy add-ons in our Europe Zone as it does in the UK. Just go to My EE account or call customers services on 150 to purchase add-ons as if you were in the UK.

References

1. Valid until the end of your billing cycle. Any remaining allowance in your tariff plan will be used first. The cost will appear in your next bill. When you run out of data allowance, data add-ons may be purchased via your device. Any data add-ons added part way through your billing cycle will be charged at the full price and will give you the full allowance from the point the data add-on is added. Any unused data will be lost at the end of your billing cycle.
   
2. Available on selected pay monthly plans. Allowances last until end of current bill cycle or until used up, whichever comes first. These automatically renew on your next bill date unless you cancel. Text STOP and the name of your add-on (e.g. STOP 1GB ADD-ON) to 150 at any time and it won’t restart on your bill date. Cost of the add-on is added to your next bill, then each month until you cancel. The monthly cost of the add-on is NOT pro-rated. Unused data does not roll over. Any data add-on allowance (except for unlimited, see below) will be added to the giftable allowance.
3. Available on selected pay monthly plans. These last 30 days and automatically restart on your next bill date unless you cancel. Text STOP and the name of your add-on (e.g. STOP UNLIMITED ADD-ON) to 150 at any time and it won’t restart on your bill date. Cost of the add-on is added to your next bill, then each month until you cancel. The monthly cost of the add-on is NOT pro-rated. 50GB fair use policy applies outside UK.
4. These add-ons have a set duration of either 24 hours or 7 days. The time starts the moment you buy it. Any remaining allowance data will be used first. The cost will appear on your next bill. Data in these passes can’t be gifted. These passes will remain in your account until the end of the duration.  
5. Picture Message add-on: you will be charged the full charge if you send a Picture Message and thereafter you will have unlimited usage for the remainder of your billing cycle.
6. If you add this add-on part way through your billing cycle you will be charged at a pro-rated rate until the start of your next billing cycle, but you will receive the full allowance from the point the bundle is added. The allowances will be provided on a recurring 30-day basis (unless otherwise stated) until removed from your account.
7. Monthly recurring add-on that enables access to use domestic plan’s minutes, texts, and data allowance whilst roaming in the Europe Zone (see above ‘Calling and texting while travelling abroad” for Europe Zone country details) and 7 Rest of the World destinations: USA, Canada, Mexico, Australia, New Zealand, China and South Africa. Could be removed after first 30 days.

Allowances and options

• Inclusive calls are to standard mobile and landline numbers within relevant countries and do not include calls to premium rate, non-geographic or other non-standard numbers which are charged at standard roaming rates.
• Multiple allowances can be purchased.
• The allowance(s) will be applied to your account from midnight of the day of your request. The first monthly charge will be pro-rated to the date of your next monthly bill, and thereafter the full monthly charge(s) will be applied on each monthly bill. You will receive the full allowance from the point the allowance is added.
• Unless we tell you otherwise, your allowance from an add-on will last for 30 days. If you buy a monthly recurring add-on, the monthly charge will continue until you ask our customer service agent to cancel. Remember, if you decide to cancel your add-on you’ll have to give us 30 days’ notice. The Monthly allowances used are calculated at approximately midnight on the final day of the customers billing cycle.
• Bill Charges: Total amounts on your bill are rounded to two decimal places, so the value may be a penny higher or lower.

For more details on these add-ons including how to get them see: Roaming | International Business Mobile Plans | EE Business

References

1. Monthly recurring add-on that enables access to use domestic plan’s minutes, texts, and data allowance whilst roaming in the Europe Zone (see above ‘Calling and texting while travelling abroad” for Europe Zone country details) and 7 Rest of the World destinations: USA, Canada, Mexico, Australia, New Zealand, China and South Africa. Could be removed after first 30 days.
2. Business Passport countries: Australia, Canada, China, India, Israel, New Zealand, Qatar, Russia, Singapore, South Africa, Thailand, Turkey, USA. You opt-in to Business Daily Passport by texting PASSPORT to 150, or by calling 150 on your phone. It may take up to 24 hours to be applied to your account from the moment you opt-in and you’ll receive a text message to confirm when it has been added.
3. World Passport countries: Albania, Argentina, Armenia, Australia, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bosnia & Herzegovina, Brazil, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Kuwait, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Morocco, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Ukraine, United Arab Emirates, USA, Uruguay, Venezuela. You opt-in to World Daily passport by texting WORLD PASSPORT to 150, or by calling 150 on your phone. Monthly recurring roaming passports can be added by calling 150 on your phone. It may take up to 24 hours to be applied to your account from the moment you opt-in and you’ll receive a text message to confirm when it has been added.

Allowances and options

• Inclusive calls are to standard mobile and landline numbers within relevant countries and do not include calls to premium rate, non-geographic or other non-standard numbers which are charged at standard roaming rates.
• Multiple allowances can be purchased.
• Bill Charges: Total amounts on your bill are rounded to two decimal places, so the value may be a penny higher or lower.
• Roaming bundle rates only apply when you use your device outside the United Kingdom.
• Terms apply to Roaming add-ons as set out in the ‘Terms Applying to All Subscription Options’ section of our price guide. To see these terms, go to business.ee.co.uk/terms, then ‘Small Business terms’ and then ‘EE price guide for Small Business’