MOBILE VOICE RECORDING
Keep every conversation safe and secure
What is Mobile Voice Recording?
With Mobile Voice Recording, keeping an accurate record of your business calls is easy.
Your business and people need the best and the most secure channels of communication in this new world of work. MVR is a Network based Mobile Voice Recording and SMS Capture that operates seamlessly for your mobile workforce offering Flexibility, Simplicity and Security. BT and Kerv's best-in-class partnership, MVR offers regulatory compliance in a simple & seamless solution.
How can Mobile Voice Recording help?
Compliance & Legal Requirements
Accurately records and stores mobile voice communications, keeping your business compliant with regulations (e.g. GDPR, MiFID, and the Dodd-Frank Act).
Employee Training & Quality Assurance
MVR can be used as a feedback channel, providing opportunities for employee training and ensuring high-quality conversations with your customers.
Employee Safety and conflict resolution
MVR allows monitoring of conversations to keep your employees safe and provide playback for conflict resolution.
An optimised management experience
Remove the need for time spent toggling between platforms and services from different suppliers with a single pane management portal. Customers can listen back to recordings from anywhere, add notes and download files. All recordings are backed up to the cloud, where they're encrypted and cyber-protected.