Emergency Services Network | EE Business
ee:business solutions:connectivity:esn
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Our emergency services network keeps critical care providers connected. That's why the Home Office chose us to build the critical 4G voice and data network.
Our emergency services network keeps critical care providers connected. That's why the Home Office chose us to build the critical 4G voice and data network.
https://business.ee.co.uk/business-solutions/connectivity/emergency-services-network/
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Business solutions Connectivity Emergency Services Network

Emergency Services Network (ESN)

Official supplier

Emergency services network logo

EE is proud to be the official mobile services supplier, and longstanding partner, for the Government’s Emergency Services Network (ESN)

ESN is a critical national communications system that enables fast, safe and secure mission-critical voice, video and data across the 4G network.

It gives first responders immediate access to lifesaving data, images and information in live situations and emergencies on the frontline.

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Critical connectivity where it counts

  • Coverage & resilience: We’re constantly growing our network to give coverage in areas vital for emergency operations. Expanding and hardening the network into remote, rural and hard-to-reach locations, such as road and rail tunnels, and into hundreds of strategic buildings. Airborne operations are benefitting from seamless connectivity up to 10,000ft enabling interoperability with other services. And a fleet of temporary coverage solutions maintain maximum network service availability.  

  • Priority & performance: The network provides always-on priority access, meaning ESN users have mission critical performance, and the ability to pre-empt other users, to receive enhanced quality of service at all times. This means emergency responders can perform their duties effectively and safely.

  • Privacy & security: Secure communication remains essential to protect sensitive information and ensure the safety of emergency responders. A secure private core network and implementation of a private Public Land Mobile Network (PLMN) code, ensures that sensitive data and communications are securely managed. 

Emergency helicopter

Vital for emergency services, great for the public too

ESN is keeping frontline workers safe and ensuring our safety too. As the Emergency Services Network's footprint extends into areas that previously had no coverage, like national parks and remote rural communities, the general public benefits too. It gives the life-saving ability to make 999 emergency calls, no matter what mobile network they’re on. And for EE customers, they benefit from the increased coverage, resilience and performance enhancements made across the wider EE network too.

Need additional ESN coverage for your organisation?

As the official mobile services supplier to ESN we can provide critical coverage indoors, outdoors or for emergency situations. 

If you need to talk to us about ESN coverage solutions for your buildings or special locations, you can contact us at esn.enquiries@ee.co.uk.

FAQs

Who can use the Emergency Services Network?

ESN is a dedicated network for use by Britain’s Emergency Services plus other authorised first responders. To check if your organisation is eligible, contact the Home Office Emergency Services Mobile Communications Programme or your ESN representative.

Can I connect to the ESN network with my EE phone or tablet?

No. The ESN PLMN is visible as a network code but only special ESN SIMs configured for ESN network certified equipment can connect to the ESN.

How do I request access to the ESN?

Access to the ESN is granted by the Home Office and is coordinated via regional and national ESN implementation teams. Contact the Home Office Emergency Services Mobile Communications Programme for further details.

Where can I get more information about ESN?

Visit the Home Office ESMCP website for further details.

Do you offer any EE customer discounts for emergency services workers?

Yes, you and your friends and family are eligible for a 20% discount on selected EE pay monthly plans, including 4GEE tablet plans.

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