Business solutions Communication tools Smart Messaging

Messaging services

Smart Messaging for more effective customer communication

How Smart Messaging can help your business

Our application to person (or A2P) messaging platform provides rich messaging capabilities and access to more than ten different channels from one central hub. That means business communication is simpler for you to manage, making it easier to deliver campaigns that customers find relevant and engaging

  • Simpler communication

    Reduce the complexity of communication with easy management of two-way conversations across multiple channels, all through a single, cloud-based platform.

  • Improved engagement

    Our platform means you can be where your customers are. And when you use their preferred channels for communication, they're more likely to read and respond to your messages.

  • Performance analysis

    Monitor your data in real time to track the performance of your messages, optimise strategies, reduce costs and plan future campaigns, all through our customisable dashboard.

  • Always-on service

    With our multilingual and multichannel AI-powered chatbot technology, customers can engage conversationally with your business, 24/7/365, even when a live agent isn't available.

Why choose EE Business?

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The UK's best network for 12 years running

EE is the UK's best network. That means you get the best 5G experience, so you can work with confidence — wherever you are.

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Flexible connectivity to suit your business

From a bunch of business extras as standard to tailored data plans, our services are built to grow with your business. 

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Protection you can count on

With a variety of security options, you can choose the perfect solution so that your colleagues can work with confidence. 

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Working wonders together

Together with BT, we can help your business boom in more ways. Using the UK’s best mobile network, you can access a range of BT’s first-class business products and services to turn connectivity into productivity.

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THE UK’S BEST NETWORK

EE is the UK’s best mobile network for 12 years running

Rankings based on the RootMetrics® UK RootScore ® Report: From H2 2013 to H1 2025. Tested with best commercially available smartphones on four national mobile networks across all available network types. Our experiences may vary. The Rootmetrics award is not an endorsement of EE. Visit EE claims for more details. 

Footnotes

*Sources: Spectrm, 2021; Liveperson, 2021; Forbes, 2021; Business of Apps, 2024