Important information about purchases made on our site
By selecting a Service Plan above you are expressing your interest in placing an order. You will receive an email confirming the plan you have expressed an interest in, and a member of our sales team will review your request, and conduct a credit-check.
We may need to contact you to discuss either the Services or Equipment you are interested in. If this happens, we will call on the number you have provided to discuss your offer before we accept it. No price or other information on our site is binding on us until we have accepted your offer.
Once we have talked to you, or if our sales team are happy with your offer and credit-check results and don’t need to talk to you, you will receive a second email confirming: (i) (if we have called you) any changes from your initial offer; and (ii) that your offer has been accepted.
If this is a pre-order or your chosen Equipment is out of stock, we will aim to send your Equipment to you within 30 days of the launch date, or (if it was out of stock) within 30 days of your order. Sometimes this isn’t possible. If so, we will let you know and if you are unhappy to wait more than 30 days, you can cancel your order.
If you change your mind, you may cancel the Service and return any Equipment to us within 14 days from the date that your contract starts. You will still have to pay for any use that you have made of the Services during this time, and the Equipment must not be damaged when you return it to us.
The full terms that apply to purchases made through our site (in addition to your contract and Service Plan terms) are available here. By submitting your offer to us, you will be deemed to have accepted these terms in full.